Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble!...

Unfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print on the purchase page for this Groupon. Of course, if your item was damaged prior to delivery, we advised to please reach out to the third-party merchant who originally sold this item as they are responsible for the fulfillment, delivery, and quality of your order.I can confirm from ticket [redacted], where you worked with our CSR [redacted] that your refund processed successfully on 10/30/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted].If you have any additional questions, please...

reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via ticket number [redacted].Regarding your complaint: No problem....

I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement. If you have any additional questions, please reply to me there.Thank you for your understanding.[redacted] Manager Groupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: Please be aware, this Groupon Goods item is sold by a 3rd party merchant, and they take care of ensuring the fulfillment, delivery, and quality of the item you've purchased.I understand that you are not satisfied with the previous replies you've received from the merchant. Please note, any items marked "final sale," are nonrefundable and may not be returned. However, given the circumstances, we've gone ahead and escalated this issue to our Stores Support team for further review.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  Our Account Specialists have been in...

touch via email, and are investigating further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] S.ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had trying to get access to your Groupon Live tickets and ultimately we were not able to provide them to you. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, [redacted] issued you a full refund and removed this Groupon from your account on 11/30. In addition he issued $100.00 in Groupon Bucks which does not expire until 5/28. I understand you are requesting to be refunded the $123.00 you had to spend to buy tickets through another vendor. Unfortunately, we can only refund the amount paid to us which has been issued in full and we would not be able compensate above the $100.00 in Groupon Bucks you have been given.We hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]. (Please refer to ticket [redacted]I’ve provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted] Supervisor Groupon Customer Support”

Initial Business Response /* (1000, 5, 2015/04/22) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
I'm sorry for any trouble. Unfortunately, I am unable to find an account associated with the personal information you've...

provided. Is it possible you use another email address for your Groupon account?
We want to resolve this for you as soon as possible, but we'll need more information to location the account where the purchases were made if the email for the account is unknown.
Would you please provide the following details regarding the charges in question:
The name on the card that was charged
The type of card (Visa, MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on card
The amount of the charge(s)
The date of charge(s)
The billing address associated with the card
The name associated with the charge(s), as it appears on your statement (e.g. "Groupon Inc." or "Groupon Palo Alto")
You can send your reply to us directly at [redacted]@groupon.com. You can also call us 7 days a week from 8:00am-7:00pm CST at XXX-XXX-XXXX.
My apologies again for the trouble and I look forward to assisting you further.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I can't apologize enough for the delay. Of course, this is not the experience we want you to have when...

using Groupon.At this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this order from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.Regards,
[redacted]SupervisorGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted] Manager Groupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm so sorry for the initial trouble you had placing your order. When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we'll continue attempting to process your order. In this case, your second purchase resulted in a duplicate after the initial transaction processed.Unfortunately, because the tickets were advertised as Final Sale, we are not able to offer a refund after a transaction has been completed. Additionally, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for two tickets for [redacted]. We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please let me know by replying directly to this email.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusion. Our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable.Regarding your refund, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for 2 Tickets [redacted] Ascend Amphitheater. Before we can process any refunds, we need to determine who the dispute ruled in favor for. If you can provide a screenshot of the [redacted] dispute, that can assist us in determining the refund.I would like to acknowledge the fact of the error message you received. Do you remember what error message you received or have a screenshot you encountered. With additional information, we can further escalate the issue. I think it would help if we could see exactly what you're seeing, so can you please send a screenshot?Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked your account and I can see...

that your refund for $124.05 has processed successfully to your card ending in [redacted] on 08/02/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:Looks like your issue has already been taken care...

off. Please contact [email protected] for any more assistance.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Typically, after the 3 days of your purchase, we'll not issue a refund for the order. However, I am able to...

make an exception and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one. You can exchange your voucher any time for an equal value of Groupon Bucks. I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the two purchases that you made for One...

60-Minute Spa Facial. I am showing that you canceled only one of the orders via the self-cancel option. The cancelation of the discounted voucher was completed via your My Groupons within one day of purchase.On the same day of purchase, I am showing that your first purchase of the same deal was made, this was prior to the discounted purchase. I would like to apologize if this was an over site.I am more than happy to cancel the voucher and issue a refund to the original form of payment. You will receive a confirmation email once completed. This is being done as a courtesy. Per our return policy, we can only offer refunds within three days of purchase for Local deals. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the continued frustration.  According to the tracking number on this item, it was successfully delivered to the address that was placed on the order. Unfortunately we don't have any additional information on the location of your package. Generally it is not our policy to issue refunds for orders when the tracking indicates that they were successfully delivered, however, in the past we made exceptions to our policy for you twice for this exact reason. We are not able to continue to make exceptions in this case.  I want to assure you that we will always do everything in our power to help our customers, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support