Groupon, Inc.

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I am sorry that we weren't able to provide you with your desired...

outcome in this matter. As relayed in your previous correspondences with Customer Support Supervisors [redacted] via Support tickets [redacted] we are unable to process a refund on an order for anyone other than the purchaser directly. This was also confirmed in a follow up to your previous Revdex.com complaint with Customer Support Manager [redacted] via Support ticket [redacted]. Once again, for security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstance. I am happy to answer any questions you may have regarding purchases on your own account. However, I am not able to assist any further with your particular refund request since the purchase in question is not on your Groupon account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

We have responded to this complaint and this issue has been resolved. I'm sorry for any trouble.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Full refund of $112.33 back to your credit...

card.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. Sorry for the trouble! I have send you a link to reset your...

password in a separate email. This link will only work for the next 24 hours.Once you reset it, you can use your new password to sign in to your account at www.groupon.com. Also please delete all the cookies and cache before resetting the password to avoid any confusion. Please get back to us for any further assistance and sorry again for the trouble.   Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:I'm really sorry for the trouble....

However, I'm not able to issue refunds for your expired vouchers. You have already worked with a member of our team who informed you of the reasons why we cannot issue you a refund.All the businesses we feature understand that the purchase value of your Groupon never expires.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the continued...

trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This merchant is open and honoring...

Groupons. As this Groupon is outside of our 3 day cancellation window, we are unable to refund it and must ask that you redeem it with the merchant or give it away as a gift.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]groupon.com.In ticket [redacted], it was stated:"We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for VR Adventures. We recommend reaching back out to your financial institution directly to discuss a resolution.You are still welcome to redeem your Groupon with the merchant or give it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support."Regarding your complaint: I absolutely understand your frustration and apologize for the inconvenience. If you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.As stated previously in your initial contact with us (Ticket [redacted]):"Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist and advise you. Unfortunately, we are not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: why should my credit card company have to pick up the bill when their bad business dealings are the problem? 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This response does not at all address the concerns or complaint. Again, we have requested an audit of our payments and that has not been done. Groupon is playing games and taking advantage. We will seek legal advice moving forward as they have not paid us ON TIME or the correct amounts.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:doesn't respond to the fact that the price point was that at $95.00 and when I got there 
Sincerely,
[redacted] at the hotel I was charged another price I intend on paying the $95 a night rate that I first saw on Groupon because I could've stayed at the hotel for $140 a night with my military discount Groupon  was charging me $220 a night which is unreasonable and on acceptable because I could've acquired it from 140 why would I take out $220 charge for with my discount I can get it for 140 Groupon overcharge me I'm willing to pay them to $95 a night that was previously posted on the website prior to them changing it

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via ticket #[redacted]Regarding your complaint:  After 3 days...

from purchase, we only issue refunds if there is an unresolvable issue with the business. However in this situation I'd like to offer you the opportunity to take advantage of our Trade-In so you can exchange your Groupon, and you can purchase a brand new one.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.We're happy to hear that this issue has been resolved. I responded to you a moment ago via email from [redacted]groupon.com. If you need...

any additional assistance, please reply to me there. Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like you successfully traded in the voucher for the Texas area deal that had been purchased on 5/19/2017...

for Groupon Bucks. The credit was then spent on the [redacted] Zoo Safari Park deal the same day. We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the email I've sent you directly.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.  Regarding your complaint: Deal Values are Misleading Groupon, in no way, sets out to be misleading. I've recorded your feedback and shared it internally. If you have any concerns about completed purchases or if you wish to share additional feedback, I'll be happy to assist you further in this thread I began with you from [email protected]. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.  Thank you for your understanding. Regards,  [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have reviewed your correspondence with...

our representative and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $39.20 Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expire. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the future. In general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it. But again, I understand your situation and I'm glad I could help out this time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

S. ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the reason they told me I won't get a refund is that I used "Groupon Bucks" to make the purchase. The reason I had Groupon bucks is because I tried to buy another pool service that was also out of business. That I bought with my credit card. This is clearly a bait and switch where they publish ads for businesses out of service in order to get the initial payment, then give you Groupon bucks forcing you to make other purchases on their site. Clearly an illegal practice.
Sincerely,
[redacted]