Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and with [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hi [redacted]I apologize for the delay in responding! We're currently experiencing an unusually high volume of requests, but we are working hard to get back to everyone as soon as we can.Sorry for the trouble you had making purchases with your account. We investigated this further and fixed the problem you were having, so you should be able to reattempt the purchase at your earliest convenience.Please let me know if there is anything else I can do to help.Regards,[redacted] S.Account SpecialistGroupon Inc."Following this interaction with [redacted] you were able to successfully able to complete your purchase for Xtreme Craze.In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint on the error that you are receiving while purchaing the Xtreme Craze Groupon:I apologize for the confusion.If a deal is very popular during its first appearance on our site, we'll occasionally reopen the deal to new purchasers so they can share in the love. When we featured this deal previously, you purchased the maximum number of Groupons, so unfortunately, you will not be able to purchase more as a gift or for yourself.The Fine Print section for the deal (found just below the image on the purchase page) limits the number of Groupons per customer. Not all Groupons have this restriction, but this business requested a limit as a condition for offering this great deal and to ensure the best customer experience.Again, I am very sorry for any confusion. Please let me know if I can help you further.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Unfortunaley, I'm unable to call you at this time. However, you can request a call back from our website. Please follow the instructions below:• Sign into your account at www.groupon.com. • Click the 'HELP' button in the top right corner of the page. (https://www.groupon.com/customer_support#select-issue) • Please choose the order or the issue you want to address and click continue. (If it is a general issue please click continue without selecting an order.)• You would be able to view the "Request a Call" tab just below the live chat box.• Click the word and fill in the details and submit as "Talk to Groupon".Please know that you will see the callback option only from 08:00 AM to 06:30 PM (CST)."Regarding your rejection: Given the ongoing issues you encountered while trying to request a call on our site, I personally called and spoke with you on 10/25/2017. As we covered in our phone call that for security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. This was able to be resolved when you worked with our CSR [redacted] so you could complete your purchase. We also discussed the fine print restrictions on how they do not cover just a live deal however every time that deal is ran for the lifetime of your Groupon account. As you have reached the maximum amount that can be purchase for one of the options for Xtreme Craze which was covered by our CSR [redacted].Lastly, you asked about information on other accounts not in your name. As concluded, these accounts were family members of yours. For security purposes, we are unable to share information or modify anyone else's account without their direct consent.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We request you to get an e-mail confirmation from your bank stating that the refund was not processed to...

your card. I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.We responded to you a moment ago via email from [redacted]Regarding your complaint: We have issued the refund to your credit...

card. Even though your numbers have been changed the bank should be able to route your refund to your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for any trouble with this...

deal. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued $59.25 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer...

apologies for the difficulty you had redeeming your Groupon for the "Four Visits of House Cleaning Up to Three Man-Hours Each" If you need any additional help, please let me know.I can confirm that your refund processed successfully on 12/08/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original form of payment, credit card ending [redacted], it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

I did not mean to reject I had not read their email to my private email address. Offer accepted

Hi [redacted] Thank you for reaching out to us through the Revdex.com.I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.  Regards, [redacted]Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10964535, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for your reply, and I'm terribly sorry for the trouble you've experienced attempting to return your [redacted] Merchandise. I have reached out to our [redacted] Escalations Team to be sure that we can get this issue resolved for you as quickly as possible.Once we have a resolution, I will reach back out to you with additional information. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]Thank you for reaching out to us through the Revdex.com.I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry to hear about the trouble you've had with your Groupon Goods purchase.This is never the experience we want you to have, and I certainly understand your frustration. I have located this purchase in your account associated with [redacted]@yahoo.com.To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account, or include it with your initial request.Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened.To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hours. I see, this order has been delivered on 11/21 to the shipping address mentioned at the time of purchase.If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this out.If you would prefer a refund, I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.For your reference, you can return most products within 14 days of receiving them, but keep in mind that some items are not returnable.This holiday season, purchases made between November 1 and December 25, 2017, can be returned until January 14, 2018.Please check the deal's Fine Print for specific details about returns. Find more information on our standard return or exchange policy.If you have any questions or need any more help with this, just let me know!Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm very sorry for any confusion. When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we were continuing to attempt to process your order.However, I do understand your situation, and I see that you're a loyal Groupon customer. Because this is the first time you've contacted us about something like this, I'm happy to go ahead and take care of you today. As an exception to our policy, your order has been refunded back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days. Your money has been refunded, and you can do what you want with the product.It seems you're all set. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/18) */
Contact Name and Title:[redacted] Manager
Contact Phone:[redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
It looks like this has already been taken care of, but if you need any additional help, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A credit was applied. I'm sorry it took so much hassle, but am glad it was resolved.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like your issue was already taken...

care of and we have successfully unsubscribed your email address from our data base, but if you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had redeeming this Groupon. To help make up for the trouble, we just issued you a full refund for this deal since you were refused entry to the show. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works on the...

Merchant Support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,ManagerManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  We were recently notified by your financial institution that a dispute had been issued against a purchase...

you made. We recommend reaching back out to your financial institution directly to discuss a resolution.I’ve also emailed you directly from support@[redacted] via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,
[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I have notified a Merchant Support...

specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon is making excuses as to why they are illegally holding money from me. I will follow up with my local Attorney General and sue them in court. 
Sincerely,
[redacted]

Hi Mariam,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Alexandria *ManagerGroupon Customer Support