Groupon, Inc.

Hello AJ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence and apologize for the trouble.Regarding your complaint, you were refunded for the Kalorik Kolor Salt & Pepper Grinders on 1/28/16, to...

your original form of payment, by a member of our Groupon Goods Staff. Since tracking had not been updated in the expected time frame, you had previously been offered a refund on 1/12/16 in support ticket #[redacted]. In addition, you were issued a $5 Groupon credit on 1/16/16 as an apology.I'm very sorry again that you did not receive this order. Since you have been refunded and issued additional Groupon credit, we are considering this issue resolved. Please let us know if you have further questions. Regards, Brette *ManagerGroupon Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11107194, and am accepting it to expedite a resolution.Do not mistake this as a happy ending, just as closure to this RIDICULOUS interaction. I actually do not want to support this company at all, as they are COMPLETELY in the wrong, and having to go to these extreme measures to get my money returned in some form... is LUDICROUS.We all know that GROUPON is in the wrong, and failing to adhere to it's own policies on refunding the consumer when a service is NOT PROVIDED. The lengths this company went to in order to defraud me is UNACCEPTABLE.Be aware... ** Revdex.com [redacted] that this is NOT an isolated case. I have friends that were denied refunds / credits, when they were not able to redeem a snow activity ticket (PRIOR to the expiration date) based on lack of snow... and Groupon refused, stating that it was an act of God and that they could use it applied to the vendor... this was PRIOR to the expiration, and they were denied $12 in Groupon credit... so they lose out on their money or drive up to Wisconsin for that amount.They should file a Revdex.com report as well I think. Check reviews on Google, Yahoo and Yelp. GROUPON IS SYSTEMATICALLY DEFRAUDING Consumers through the Chicago-land Area.GROUPON... I spent about 2500-3K on your site in 2015. Keep alienating customers like me... lets see how well you do in 2016.  Every competitor that behaved like this, I boycotted, and I don't see them around anymore... maybe Living Social  
Sincerely,
Mina [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can't apologize enough for the...

trouble you have been through. I can understand the frustration you have been through.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for the Glamour boutique. We recommend reaching back out to your financial institution directly to discuss a resolution.However, as an apology for the inconvenience, I have issued $10 of Groupon bucks to your account for your future purchases.Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:No one at Groupon has reached out to me other than vague emails with promises that someone will reach out to me.  I am not sure what the issue is with resolving this problem.  I've been asking for a simple, detailed reconciliation of my account with their company for over 6 months.  Not one of the more than a half dozen employees has been able to accomplish this.  It is very frustrating.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: unfortunately the deal you had...

originally been interested in is no longer available for purchase on our site. Given you're a great customer with us, we've put $20 into your Groupon Bucks account out of a gesture of goodwill. However, we wouldn't be able to price match to different deals or different dates.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I paid $12 for the Groupon that can no longer be redeemed, but I am only being offered $11 from Groupon.  I should receive at a minimum, a credit in the amount I paid, not less.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello Carrie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I am so sorry for the trouble you've...

experienced with this promo code. It looks like the promo code didn't work for this order because of a limitation in the Fine Print of the deal which says, "Promo codes not valid on this offer."However, for the trouble, I've issued you $37 in Groupon credit.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mallory GManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because: Their response says that they sent me an email and I should accept that as my response. The business response states that they do not cancel orders after three days of purchase. This is fine, but it has been over 2 months, and I have not received what I bought from them. I paid $19 for a newspaper subscription, waited a month and received nothing. I have not received one single newspaper, or my money back. Thank you
Sincerely,
[redacted]

Hello Toni,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Your credit for using our Buy With...

Friends Program was issued on 1/2/2016. Due to account security protocols, we will need the additional purchasers to contact us individually.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and once I receive my credit card statement confirming credit , than I find that this resolution is satisfactory to me.
Kind regards, [redacted]
Sincerely,
[redacted]

“Hello John,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Copyright infringement of the term...

"Rolfing"I’ve forwarded your complaint to the relevant department and they will write back to you at the earliest.Thank you for your understanding.Regards,Nithya ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I’m so sorry to hear that you’re...

unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into this further for you. After reviewing your case I am able to make one-time exception and I have issued your return shipping labels to the email address associated with your Groupon account for you to return the four phones. After you return the phones, you will be refunded in your original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your complaint: As we have already made the exception to refund to Groupon Bucks, I can convert this refund to your original form of payment at your request. I have done so today, and please allow up to 10 business days for this refund to fully reflect on your statement.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the continued trouble...

you've had. I realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the future. We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.With that said, while we're doing every thing we can, I can't guarantee that we'll be able to resolve this in a timely fashion. If you prefer not to wait for a resolution, I understand and can issue a refund in Groupon credit to your account. The credit would be available in your account immediately and would not expire.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]