Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that you were in contact with [redacted]...

in our Merchant Development department as of early September in regards to this issue. As they will be best equipped to discuss your contract, terms and payments. I’ve provided more specific instructions and [redacted]'s contact information in my direct email to you. If you have any additional questions or are having trouble contacting [redacted] directly, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I receive the general response from a general customer service agent on March 23.  No action has been taken since this date and I have yet to see a refund or any follow-up correspondence as promised.
. ..
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I found your order for [redacted] Salon...

under the email address [redacted]We're sorry for any frustrations regarding this deal. Per the merchant's website, http://[redacted], the Microdermabrasion is a 20 minute facial procedure, so this sounds on par with what you described time-wise. If you have went only once and had one treatment done, you still have 3 more treatments available. Keep in mind, you do not need to purchase additional services from the merchant. The price you paid for your Groupon covers 4 Microdermabrasions with the merchant.If you have any further concerns, please let me know. I don't see where you contacted our support center regarding this concern. Keep in mind we're always happy to assist our customers via phone at [redacted] via email at [redacted], or via live chat on our website.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have tested the codes for the...

following deals per the instructions on the voucher and found they are all working:Canvas On Sale - Cushion CoverPicture Canvas - 8"x10" Standard Frame CanvasBuild a Head - 12"x18" Head Cutout on a StickI’ve provided more specific instructions in my direct email to you regarding the tested codes. Please reply to the email I sent you directly with more information about the other codes you are having trouble with and we can look into them as well.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I was promised a refund by credit bucks for further purchases. I accepted that option, over a week ago, I checked today and there is nothing there.
Sincerely,
[redacted]

Hey [redacted]Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You were refunded in full, $45.00, to...

your [redacted] ending in [redacted] on June 21.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
however the company initially refused to refund my money and only did after I threaten to contact the Revdex.com which I did on the day I received the first response from company.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Unfortunately, all sales are final after...

three days. This is especially true for expired Groupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm so sorry to hear about the trouble...

you've been going through. I've gone ahead and issued a refund for the order in question. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Still waiting to hear from the section responsible. Issue is not resolved. I am getting a ton of emails about others that are supposed to contact me but at this time I have not received contact by them.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund request to the original form of...

payment instead of Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello! Thanks for your email, and I apologize for any trouble. It looks like you have already placed your order successfully. I also see that your order was shipped and it is in transit. Please let me know if you need any additional help.Regards,[redacted] Team Lead, CS-USThanks for...

your email, and I apologize for any trouble. It looks like you have already placed your order successfully. I also see that your order was shipped and it is in transit. Please let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-USThanks for your email, and I apologize for any trouble. It looks like you have already placed your order successfully. I also see that your order was shipped and it is in transit. Please let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-USThanks for your email, and I apologize for any trouble. It looks like you have already placed your order successfully. I also see that your order was shipped and it is in transit. Please let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-US