Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a refund to your card...

ending in [redacted] due to the inclement weather closing on July 10th.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the product was not delivered to me.
Sincerely,
[redacted]

Hi [redacted]
I apologize again for the trouble! It appears that this order was refunded successfully on 10/2 to the card ending in 3257. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial...

institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
Thank you so much for your patience and understanding. Please let me know if you have any other questions.
Regards,
[redacted]
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had in attempting to redeem the Groupon deal that your purchased for [redacted]...

[redacted] As of 5/1/17, we were able to finalize our investigation and can confirm that this merchant was not contactable and we have pulled the deal from our site. On 4/21/17, we were notified that you've filed a dispute regarding this charge. Unfortunately, this prevents us from being able to assist with this issue any further. Normally, we'd be more than happy to process this refund since we confirmed the merchant couldn't be reached and attempt to help resolve this. Once a dispute is filed with a financial institution, however, legally we are not able to take any additional action while the dispute is in process. We always want to work with our customers to attempt to resolve any merchant issues, but if a dispute is filed with a financial institution, at that point our hands are tied with regard to any action we can take.I'm sorry that we weren't able to assist any further at this point, but again, legally we are not permitted to take any additional action regarding this purchase once a dispute has been filed.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the confusion this deal has caused, but as mentioned in the Fine Print section on the deal page, extra fees for additional quarts and specialty filters will be charged by the business.Groupons do not include tax or gratuity in the purchase price. If they are included, it will be specifically mentioned in the Fine Print of the deal. Otherwise, tax is collected when redeeming the voucher and is dependent on the area's local tax laws.It is every merchant’s responsibility to collect and remit tax as required by applicable laws. States and cities often have complicated sales and use tax laws that can be quite confusing. Factors such as where you live, where you redeem your voucher, and for what goods or services you redeem it may affect how the voucher is treated for purposes of taxation.If you'd like to discuss the specifics of how your voucher purchase is taxed upon redemption, please contact the business directly. They should have more information about the local tax laws in question.However, I understand you’ve changed your mind about using this Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:1. When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.2. Reply to this message to confirm that you want to exchange your Valvoline instant oil change voucher for Groupon Bucks.3. After we initiate your Trade In, you’ll receive email confirmation that $$46.50 has been issued to your Groupon account.4. Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.5. If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

hi I replied to the other email but just wanted to update on here as 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/23) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
When we offer deals for multiple services or admissions, we frequently provide...

customers with a separate voucher for every visit. This makes keeping track of how many services or admissions you've redeemed easier for you and for the business.
Since the promotion you are using can only be applied toward 1 voucher, only $1.50 was taken off of the total amount. I'm very sorry for any inconvenience this may have caused. To make up for the lost credit, I've issued $3 in Groupon Bucks to your account.
This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.
If you're interested in purchasing this deal again with the full $3 discount, simply click on the link below:
https://www.groupon.com/deals/aravita-smoothies-coffee-and-bubble-tea-1
I apologize again for the trouble. Please let me know if I can help you further.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted][email protected] your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as I have already invested a  lot of time in this and want to move on.  I remain frustrated with how long this took to resolve, the repeated run around from Groupon. and the damage to my business reputation this caused.  The prior owner says he contacted Groupon BEFORE I took possession of the store on Sept 1st and that he had thought the matter was resolved then.  Given the run around I received, I believe him.  From my personal experience, if you don't have a merchant account or merchant account email, even after providing proof of ownership, it doesn't seem possible to resolve disputes with Groupon through channels other than the Revdex.com or a lawyer.   I can't recommend this service to business owners though I have heard good things from the customer side.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I see that your...

voucher was refunded to Groupon bucks on July 29, and you've been able to make a new purchase since then. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry again for the trouble you’ve had...

with this promotion and any confusion. On the original screen where you made this purchase, http://www.groupon.com/deals/viator-ripleys-aquarium, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:" Groupon promo codes may not be used for this offer. Offer is not eligible for our promo codes or other discounts."This limitation restricted the use of promo code "MORE20" towards the purchase of [redacted] Myrtle Beach Admission. Since the promotional code cannot be applied to this deal, we aren’t able to give you the discount.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you...

experienced.I’ve reviewed your request for refunds, but unfortunately, these Groupons are non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.However, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using it. If you’d like assistance using your Groupon, I’d be happy to help.If you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.Alternatively, the account can remain deactivated, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: My Credit Card Company has advised that they will withhold payment and apply a credit to my account, however they will not resolve the dispute. I expect Groupon to accept the returned defective fitbit and provide a refund. Since making my complaint to Revdex.com and the [redacted] Attorney Generals Office, I have received return instructions and have sent back the [redacted] Once I get a refund from either Groupon or the 3rd Party Merchant I will consider the complaint resolved.
Sincerely,
[redacted]

Complaint: 11092043
I am rejecting this response because:
Sincerely,
Ryan [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'm sorry to hear you’re not able to use your Groupon for the...

60-Minute Outdoor Photo Shoot with [redacted] Photography. I've reviewed your order and would like to offer you the option to Trade In your voucher. You can exchange your voucher any time for an equal value of Groupon Bucks. The Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on Groupon. Here's how: * Between today and 12/22/2017, visit your My Groupons page at http://www.groupon.com/mygroupons. * Select "Trade in Voucher." * Confirm that you want to Trade In your voucher. Once you do, you'll receive the amount you paid in your account as Groupon Bucks. * Start shopping! You'll have 24 hours to use your Trade In bucks to purchase any Local deal available on Groupon. Your bucks automatically apply toward your purchase. * After 24 hours, if you don't purchase a new deal within 24 hours, you'll have the option to restart Trade In. However, you can continue to Trade In your voucher as long as you see an option to "Trade in Voucher." If you have any questions, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I don’t want Groupon bucks, I want my money back.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have thoroughly reviewed your request for a...

refund, but unfortunately, this Groupon is non-refundable. Per our return policy, we can only offer refunds within three days of purchase for Local deals, as we were contacted outside that window, we no longer have to option to issue a refund to the original payment method.However, we would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.  Thank you for your understanding. Regards, [redacted] Supervisor  Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]

*.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble you've...

experienced with your Groupon Goods purchase.Unfortunately, due to limited inventory, we're not equipped to offer exchanges or replacements at this time.You can return most products within 14 days of receiving them, but keep in mind that some items are not returnable. This holiday season, purchases made between November 1 and December 25, 2017, can be returned until January 14, 2018. Please check the deal's Fine Print for specific details about returns. Find more information on our standard return or exchange policy.As this product was purchased on 8/4/17, and your initial contact to us for assistance was on 11/22/17, we are unfortunately able to help return or refund your order.Again, I'm truly sorry for the frustration. If you have any additional questions, please reply directly to the email I sent via [redacted]@groupon.com and I will be happy to respond.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]