Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with colleague *** * in ticket #***.It was stated in this ticket:"I'm sorry that these Groupons weren't able to be used prior to their expiration dateUnfortunately, I won't be able to issue a refund or any type of credit in this caseRegardless of the reason that they were not used, we're not able to issue credit for expired GrouponsGroupon deals are always still valid for the amount that you paid for them even after the promotional value has expiredSince these were gifts and you mentioned the recipient is no longer able to use them, I'm more than happy to send a copy of the voucher to you so that you can use it yourself or gift it to someone else."I must reiterate that this information is correctHowever, as you have been a exceptionally good customer of ours, I will make a one-time exception to offset the frustration you've experiencedI will issue a one-time credit of $in Groupon Bucks to your accountGroupon Bucks automatically apply toward your future purchases, and don't expire for daysI must reiterate that all expired Groupons must be redeemed for paid value in the future, and we are unable to make another exception of this nature.Regards,*** *ManagerGroupon Customer Support

Contact Name and Title: *** CS Manager
Contact Phone* ***
Contact Email: ***
Hi Linda,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble and confusion
When an order
doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we'll continue attempting to process your order
In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account
Unfortunately, because you contacted us outside of the return window, I am not able to offer a refund in this caseI'm so sorry for any inconvenience
If there is anything else we can help you with, please let us know
Regards,
*** C
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I'm sorry again for the trouble, and we appreciate your feedbackWe
have reviewed your account and purchase and can confirm that two orders were separately created on 10/20/17, each for three tickets to *** *** *** at The *** Theater - 11/04/17."Normally, we but will not be able to issue a refund because your voucher is final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-the-little-mermaid-at-the-***-theater-1However, since you are a great customer and we do want to make sure you have the best experience, I am able to offer a one time exception in this case.A refund of $will be issued to your original payment method shortlyYou will get an email confirmation of your refund within hoursAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Thanks!*** *SupervisorGroupon Customer Support

Complaint: ***
I am rejecting this response because:I do not feel this is an acceptable outcomeI am very dissatisfied with GrouponThey should not allow vendors on their site who will not provide the services paid forThis is unethicalI am requesting a full refund of $as the vendor is not able to provide the services I purchasedI urge Groupon to revisit their policies regarding situations such as mine, as I imagine that this is not a standard situation they encounter, and provide a response that is not canned.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the trouble you've
experienced with your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returnsYou can return most products within days of receiving them, but keep in mind that some items are not returnable. This holiday season, purchases made between November and December 25, 2017, can be returned until January 14, Please check the deal's Fine Print for specific details about returnsFind more information on our [standard return or exchange policy](www.groupon.com/faq#faqs:content-104).I can confirm that your refund processed successfully on 11/18/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.The $our Customer *** issued was for an apology for the inconvenienceThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the trouble! Unfortunately
this deal is final saleHowever, given the circumstances I can understand your frustrationAs an apology, I've gone ahead and issued $in Groupon credit to your accountThis credit is available immediately and will automatically apply to your next purchase on your site.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I'm really sorry for any trouble this
has caused. I've just issued you a full refund of $and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **
***Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any confusion or misunderstanding of the deal page informationThe deal page where this order was originally purchased, https://www.groupon.com/deals/ga-pacific-holidays-dubai-maldives-3, contained an "Optional Tours & Upgrades" sectionThis section cited optional tours offered directly through the tour operator and cited the upgrade which was offered as an ato the bundle purchased through GrouponThe optional tours were not part of any add-ons through Groupons and merely cited to inform customers of optional tours they could obtain from the tour operatorThe upgrade offered as an awas only for the Upgrade to an over-water villa in MaldivesThe optional tours and the upgrade were not considered whole add-on.On the drop down menu where customers selected the deal option desired, there was the option to select this trip with or without the upgrade; there was no option to choose any of the optional tours since they were not being offered through Groupon directlyAs such the deal option that you purchased only included the upgrade: Option 40: New York (JFK): Depart on 5/7, 5/14, or 5/21/with upgrade.I see that a previous representative did relay misinformation on Groupon's end; to help make up for the confusion and misinformation, I've issued $in Groupon Bucks to your Groupon accountThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.For security purposes, we are unable to modify/address anyone else's account without their direct consentPlease have the alternate purchaser cited in your Revdex.com complaint, log in using the email address associated with their Groupon at www.groupon.com/supportThey can send a request with the subject line "ATTN *** *"; once their contact is brought to my attention, I can address accordingly.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: I am truly sorry to hear about the experience you had redeeming this Groupon Getaways dealWe're always working to make sure every Groupon Getaway experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I've issued $in Groupon Bucks to your account for a total of $This credit will be available for you to use shortlyThe credit will expire from date of issuance.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.We have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment.Regarding your complaint: I'm sorry that your tickets for *** *** had to be refunded, and I apologize for the frustration this has causedThis is not the experience that we
want our customers to haveI want to assure you that refunding the tickets was the only option we had in this caseThis is not something that usually happens, but the merchant was overbooked for this show, and we had no choice but to issue a refund for your order.Your Groupon has been refunded successfully and we sincerely apologize that we and our merchant were unable to honor the voucher.I’ve provided the realistic situations to you in my email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondencewe responded to you a moment ago via email from [email protected] your complaint: I understand that the discount code did not
applied for the additional purchases as it was only valid for one orderWe have provided more specific instructions in our direct email to youIf you have any additional questions, please reply to us there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:How hard is it for you to understand what I am saying? You are not paying attention to the issue at allYou keep on giving the same reply and thereby avoiding the issue.The business closes at p.mCan you understand that? p.mit is closedHow hard is that to understand? I workI cannot get there before p.mDo you understand this? To tell me that you will reach out to the business scheduling is unacceptable Is the business going to stay open at p.mat night just to accommodate me? I don't think soThey close at p.mDo you understand that? The other issue is the business is closed on SundayHow hard is that to understand? Close on Sunday Sunday is the only day I can get thereIn addition to that it states on their website that they are open on SundayThey are not open on SundayHow can you possibly reach out to the business scheduling? Are they going to open on a Sunday just for me? I doubt itThey are closed on SundayPlease read what I am sayingPlease pay attention to what I am sayingPlease stop trying to push your controlled responseYou are not helpingTherefore I want a refundIf not this will go to *** ** *** *** *** *** *** *** ***If necessary a court appearanceYou are not helping me with your response one bit because you are not paying attention to what I am sayingClose on SundayOnly open weekdays to p.mI can't make it any simpler than thatA six-year-old would understand thatWhy can't you?
Sincerely,
*** ***

Tell us why herHello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Unfortunately, as the main service was provided, we will not be able to issue you a refund beyond the $Groupon Bucks that have already been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Supporte

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am very sorry that this Groupon Goods
order has caused so much frustrationWe are unable to accept returns on this purchaseBecause this item is final sale, we cannot offer a refund unless the item arrived defectiveI do want to help make up for this disappointing experience so I would be happy to issue $in Groupon Bucks to be applied towards your next purchase.I’ve provided more specific instructions in my direct email to you (Ref*)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meI received $in Groupon bucks but no refundThis means I have to use groupon again and because of their customer service I doubt that'll happenTerrible customer serviceWill contact my credit card
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Customer Services Issues I'm sorry
for the troublePlease reply to my direct email with a picture of the other item you received and I can look into further actions involving a refund without you having to return the item.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry that this product was
not to your expectationsThat's not the experience we want you to haveHowever, having reviewed with our Goods team and confirmed that this product is not counterfeit and is as advertised, we cannot allow a refund of this itemOn the deal page at the time of purchase, this item was listed as 'Final Sale'.While I know this isn't the outcome you were seeking, I do want to be able to provide you something for your frustrationI'm issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Dear ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from *** The refund has been offered for the reebok watch for USD on
21st March, My sincere apologies for the delay in conveying the information to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support