Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***.Regarding your complaint: I’m sorry you've had
trouble using your GrouponIn this situation, I would like to offer the opportunity to take advantage of Trade In as an exception to our policyExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I have reviewed all your correspondence to
us and given the understanding to the orders that were placed; but not initiated by you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: To make this right, we’re issuing
you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Further, to unsubscribe your email address from *** *** merchant website kindly contact their customer service at (***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: No problemI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***. I see that as of 4/7/17, this Groupon has already been refunded to Groupon Bucks Groupon Bucks are immediately available to you and will automatically apply toward your next purchases.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***I responded to you a moment ago via email from [email protected] ticket #***, it was stated:"At the time of purchase, there were actually two individual purchases madeYou should have received two individual confirmation emails, along with a refund confirmation for the order you successfully cancelled that same day.Unfortunately, because you have now contacted us outside of the return window, I am not able to offer a refund in this case.Because you had not contacted us to let us know this second order was created by accident prior to the dispute being raised, we were forced to maintain that the purchase was legitimateOur Customer Support department is always here to help you with any questions you have about Groupon charges, and we like to try resolving any issues you may have before including anyone else in the processFor this reason we made the decision to deactivate your account.I apologize again that this decision cannot be appealedAn email sent to you on August included all the remaining Groupons in your account, and I've attached them to this email for you as well."Regarding your complaint: I absolutely understand your frustrationHowever, we do have a three day return policy on all local deals purchased and because of this, we are unable to issue any refunds or creditsAlthough your account has been deactivated due to a violation of our Terms of Service, the vouchers *** sent you back on 9/13/can still be used for the promotional value (if they are not yet expired) or for the paid value (if they have since expired) directly with the merchantsIf you would like me to resend any of those vouchers, please let me know.I am sorry that I wasn't able to provide you with your desired outcome in this matter.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Again, if you have any additional questions, please reply directly to the email I sent to you via ***@groupon.comThank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: After speaking with our internal teams, it
appears that your concerns were previously addressed and we communicated the reasoning behind our decision at that timeAs previously communicated, this decision cannot be overturned. Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. We definitely appreciate your feedback Unfortunately, due to a variety of limitations on our site and the way Groupon offers work,
we do not have additional shipping options available. In looking into the tracking information of your item, it was left in the hands of *** in Flushing, NY on 11/ I'm terribly sorry the item didn't reach you It appears it may have been lost in transit I will absolutely pass on your feedback to the right people, in hopes we're able to offer different shipping options in the future. Regards, *** S.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon said they just sent an email that neither my partner nor I received
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Sherese ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have provided the information requested (via an email sent by customer support to my email inbox directly) I will wait to hear back from Groupon regarding the adjustment to my account for the balance due
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***I am really sorry to hear about the defective item, but it sounds like you were able to get a replacement directly from the manufacturerIf that is not the case, please let me know and we can work toward a satisfactory resolutionRegarding the $shipping fee you paid, unfortunately we are unable to issue a refund for this since it was charged by the manufacturer, but we have issued $in Groupon bucks to your account, and I have issued an additional $in Groupon bucks to make up for the shipping fee to be used on any future purchase. Please let me know if you have any further questions. Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any troubleIt looks like this has already been taken care of, one of our supervisors has addressed all your
concerns and issued a refund for the Groupon on July 24, but if you need any additional help, please let me know.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: The hotel has no record of you
checking out and has denied your refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***I apologize for any troubleI completely read through your conversation with our customer support agentI apologize for any miscommunication from our end. I'm sorry you weren't able to purchase this in time! We're only able to offer a limited number of Groupons for any given deal,
and this one sold out pretty quickly, I'm afraid.Although I can't get you this deal, this is just one of many special limited Groupons we'll be offering for businesses you already loveIt's a little something we do to encourage you to browse around the site and check Groupon firstKeep coming back and I'm sure we'll have something to excite you soon!In order to avoid any such confusions in futureI would recommend using this *** email address and unsubscribe all of your other emails addresses immediatelyHaving more than one Groupon account is a violation of the Terms of Service, which you agreed to.If you need help with anything else, please let me know.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund requestI’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support