Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comIhave reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from***@groupon.com.Regarding your complaint: A refund was issued for the braceletvouchers
you purchased on 10/to the card used for the purchases fora total of $Unfortunately, any fees paid directly to *** Hubwould have to be reimbursed by themHowever, we can completelyappreciate how frustrating this situation is. While we can't refundthe money directly paid, we have issued $in Groupon Bucks to youraccount to help alleviate this inconvenience.Groupon Bucks automatically apply to purchases until the value isspent, and this amount doesn't expire for days.If you have any questions please let me know by responding to the direct email (ticket ***)*** *ManagerGroupon Customer ***

Hello Juliana,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mani *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/14) */
Hi ***,
Amounts displayed in the "Estimated Taxes and Fees" line include taxes that we collect on behalf of the hotel, and may also include a booking fee that is collected by GrouponThe taxes and fees can vary from deal to deal, but
will always be reflected at checkout
Any other fees that are described in the Fine Print as "included" will also be accounted for in the "Estimated Taxes and Fees" section
I hope this clears up any confusion! If you have any further questions, just let me know
Regards,
Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have issued the additional $back
to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Groupon is still unwilling to work with me in any wayThis is the worst customer service experience I have ever been a part ofI hope my bank takes care of me because they will not
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund request for the First steamers
Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hi ***I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for
you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.For security purposes, we are unable to refund your friend's vouchers without their direct consentPlease have your friends send their refund request in a separate email, using their email address associated with their Groupon account, to ***The sooner we hear from them, the better we can assist.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for any inconveniencePlease don't hesitate to let me know if there is anything else I can do for you.Regards,*** **ManagerGroupon Customer Supportaccount

the account at *** was closed by your guys july por august and they gave me pdf files- the pruchase was made may or so my favorite beauty spa- for with maybe a 20% off- however when I went ther e- before oct and was soon to expire- the woman asked me for $mroe money and when I refused - she refused to dot he service- I am asking you to refund- I was refused this voucher and your writen p[olicy on teh voucher staes you give rfudn upon refusal of service which is what happened- the palkce is on union st flushing nuy- I want a refund for I was refused- it woudl be around $or so- but it was bought late april or may or so- for *** *** ***i do not have an account ***
Complaint:
I am rejecting this response because:
Sincerely,
Susan Matthews

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hi ***,My name is *** and I'm a manager with Groupon Getaways customer supportI'm sorry for any delay in response.We'd be happy to cancel this order for you, but before we do, we just need to ensure the tour company deletes the code associated with your purchase. We will follow up with
our contact at *** Express, and as soon as we receive confirmation we will cancel this order and issue a full refund. We will do our best to wrap this up for you as quickly as possibleThank you in advance for your patience.*** **Getaways ManagerGroupon Customer Support

Complaint: *** Hi ***Unfortunately, I would like the money refunded to my card as the deal for *** Street Live! Let's Party is no longer available, therefore, I could not purchase tickets with the groupon bucks providedI have replied to your email with this same information as well. See attached link as deal is no longer available to purchase the tickets for Thursday, January 4th. https://www.groupon.com/deals/gl-sesame-street-live-let-s-party-8
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm really sorry for any trouble this has
causedYou definitely did your due diligence in reaching out to the shipping company that had your item lastI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Going forward, we will not be able to issue a refund for this situation againYou may want to use a different shipping address such as that of a friend, family member, or business to help prevent this unfortunate event from occurring again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Looks like your issue has been resolved
I can see that both your transactions have been refunded and I apologize for the confusion this has caused.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello *** *Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
Ideel Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply thereThat’s the thread that the Ideel Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I completely understand the frustration you have been through in
trying to purchase this gift and I can't apologize enough for the trouble this has caused you.While this deal is no longer available for purchase, I have issued $in Groupon Bucks to your account for future purchasesThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***
I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.Thanks for understanding, and please let me know if I can help with anything else!Regards,*** *SupervisorGroupon Customer Support"Regarding your rejection: we do provide the same information internally to you as we provide to the Revdex.comIn this case, for security and legal purposes, we are indeed unable to issue a refund, credit, or modification of any Groupon purchase to any individual who was not the purchaser of said GrouponAs we have made clear, if you received this Groupon as a gift, we are unable to provide a refund to you for it, as you were not the purchaser.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards,*** * Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment, as well as all previous Groupon correspondence prior My colleagues Veera Vand Mallory Ghave already replied to you on January 12th and January 18th, respecitvely Per these replies, we stated:"We are no longer able to offer a refund to Groupon Bucks or any other form of payment once a dispute of charge has been filed with your banking institution"and"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved"Unfortunately, as this is our third reply regarding this issue, we will no longer respond to any replies regarding this issue, and again, this is now considered resolved.Regards,
*** *ManagerGroupon Customer Support