Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: Unfortunately, it is not our policy to refund gift cards purchased for our site. I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The ticket purchase page did not state anywhere that the tickets were for a standing room only sectionFurthermore the tickets purchase page stated that all tickets must be purchased together in order to SIT togetherThis is very misleading and untrue for a standing room only sectionI never clicked on the link for the seating chart because it was not necessaryAlthough in checking it afterwards the writing is illegibleIf the tickets are for a standing room only section that should be clearly stated on the purchase page and it was notThe purchaser should not be required to follow a link to in order to find this information (which is too small to read anyway)
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint for the piece jewelry we need
additional info to look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/23) */
Hi***
Thank you for reaching back out to us through the Revdex.com
We sincerely apologize for the delay with your refund
Your refund processed successfully on 09/to the card ending in It should appear on
your statement as a refund from Groupon, Inc
All Groupon Goods are returned to our return facilityThe delay could have resulted from the proper paperwork not being included with the itemIf the return facility does not have the proper order information, the refund will be delayed
Again, we're very sorry for any inconvenience this causedIf there is anything else we can do for you, please don't hesitate to let us know
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response did not address my complaintI am fully aware that I was refunded my moneyMy question was why it was refunded so late and took multiple emails and calls from me for Groupon to do soThe response conjectures a possible reason for the delay that it was missing paperwork despite zero evidence for this postulationI'm interested in the actual reason for the delay (not "could have" or "may have been" reasons) and how Groupon is going to keep this from happening againBased on the response Groupon is not interested in conducting a deep dive
Final Business Response /* (4000, 9, 2015/10/02) */
Hi***
Since your item was returned to our return facility, which accepts thousands of packages daily, I'm unable to track down the exact reason for the delay of your refundI'm very sorry it happened and pleased we were able to resolve it for you on 9/We would love to provide more detail for you, unfortunately we're simply unable to due to the quantity of orders we handle
Thanks for your understandingIf there is anything else I can help you with, please let me know
Regards,
***
Manager
Groupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund status for an unauthorized
purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Groupon has refunded my purchase as requested
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have spoke with getaway specialist still problem unresolved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The only purchase was made on my computer, I did not purchase on my ***As a suggestion, Groupon should look into their appAs, this issue can easily be googled and has occurred multiple timesIt is bad business practice to have known issues and not fix themThe credit to my account is insufficient and absurd as I never plan on using Groupon ever again
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint we have issued the refund as one time
exception.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, per the email sent to you this morning
under support ticket # ***, we have issued a full refund back to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comIhave reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from***@groupon.com.Regarding your complaint: A refund was issued for the braceletvouchers
you purchased on 10/to the card used for the purchases fora total of $Unfortunately, any fees paid directly to *** Hubwould have to be reimbursed by themHowever, we can completelyappreciate how frustrating this situation is. While we can't refundthe money directly paid, we have issued $in Groupon Bucks to youraccount to help alleviate this inconvenience.Groupon Bucks automatically apply to purchases until the value isspent, and this amount doesn't expire for days.If you have any questions please let me know by responding to the direct email (ticket ***)*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.Thanks for understanding, and please let me know if I can help with anything else!Regards,*** *SupervisorGroupon Customer Support"Regarding your rejection: we do provide the same information internally to you as we provide to the Revdex.comIn this case, for security and legal purposes, we are indeed unable to issue a refund, credit, or modification of any Groupon purchase to any individual who was not the purchaser of said GrouponAs we have made clear, if you received this Groupon as a gift, we are unable to provide a refund to you for it, as you were not the purchaser.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***,My name is *** and I'm a manager with Groupon Getaways customer supportI'm sorry for any delay in response.We'd be happy to cancel this order for you, but before we do, we just need to ensure the tour company deletes the code associated with your purchase. We will follow up with
our contact at *** Express, and as soon as we receive confirmation we will cancel this order and issue a full refund. We will do our best to wrap this up for you as quickly as possibleThank you in advance for your patience.*** **Getaways ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Groupon is still unwilling to work with me in any wayThis is the worst customer service experience I have ever been a part ofI hope my bank takes care of me because they will not
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding. Regards, *** *ManagerGroupon Customer Support

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We have located the
purchase in question on another account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm really sorry for any trouble this has
causedYou definitely did your due diligence in reaching out to the shipping company that had your item lastI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Going forward, we will not be able to issue a refund for this situation againYou may want to use a different shipping address such as that of a friend, family member, or business to help prevent this unfortunate event from occurring again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Suppo

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment, as well as all previous Groupon correspondence prior My colleagues Veera Vand Mallory Ghave already replied to you on January 12th and January 18th, respecitvely Per these replies, we stated:"We are no longer able to offer a refund to Groupon Bucks or any other form of payment once a dispute of charge has been filed with your banking institution"and"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved"Unfortunately, as this is our third reply regarding this issue, we will no longer respond to any replies regarding this issue, and again, this is now considered resolved.Regards,
*** *ManagerGroupon Customer Support