Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thanks for bringing this to our
attentionI've passed this issue along to my account specialist for further assistance.Regarding your *** order, the Groupon was not successfully placed due to security reasons.Either the account specialist or I will get back to you once we've looked into thisThank you for your patience and understanding as we work to assist you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I realize how frustrating a
situation like this can be I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one. Here’s how it works: When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your Eight Non-Invasive Fat Reduction Sessions voucher for Groupon BucksAfter we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InIf you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Groupon failed to acknowledge that their employe *** *** intentional poor customer service directly led to my account closureFurthermore, Groupon stated that their offers are not scams, however no evidence was provided suggesting suchThe only form of validation was the rep stating "we've sold thousands of vouchers." Their response was lazy, insincere and I highly doubt that this employee will even be addressed let alone "coached" I do not trust this company

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread with my colleague *** ** on March 1st and March 3rd.In ticket *** *** stated on March 1:"I'm sincerely sorry for the difficulty you've had using your Groupon for Legacy *** Martial ArtsIn our most recent correspondence with you, we requested some more information from you so that we can reach out to the business on your behalf and make sure you can still use the Groupon for its paid valueOnce we receive that information from you, we'll do everything we can to rectify the scheduling and communication issues you've been experiencing.I completely understand the disappointment that occurs when a Groupon redemption doesn't go exactly as planned, which is why we are happy to do everything we can to ensure that Legacy *** Martial Arts is able to fulfill this redemption."After not providing this information, *** replied on March 3:"On Feb10th, our CS agent *** *apologized for the trouble you've been experiencing and offered to do everything we can to reach out to the business on your behalf to ensure you can redeem the Groupon.In that email, she requested the following information from you so we could move forward with resolving the issue:• a phone number that we may share with the business so they'll be able to contact you directly• the location you visited or contacted• the approximate date and time you attempted to contact the business• the names of anyone at the business you may have spoken with • any specific scheduling needs you may haveI completely understand how disappointing this experience has been for you so farHowever, because this is outside of our refund policy and not a widespread issue with the business, we remain committed to doing everything we can to rectify the communication issue you had with them.Please send along that information and we can set the ball in motion towards finally using this GrouponUpon receipt of your information, I will also be able to issue you $in Groupon Bucks for the trouble you've been having."As we have stated we are unable to refund this Groupon several times, but have offered at least three times to help you redeem the Groupon with the business, we cannot assist further with your request If you would like to still redeem the Groupon, please reply to the email with *** ** and provide the requested information However, this request for a refund has been denied many times Please note: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Hi, thanks for the replyBut due to this nonsense or even deceptive experience, I have no intwnt to use Groupon in the futureFurther, what if I tradwd in then the same problem would occur again (Oops, there is another extea fees, toldya in the fine print!)My point is not the content in the fine print, but the amount of the extra cost (again, nobody would expect about 20+ % extra fees when he already paid $for oil change .) Also, I havent seen day refund policy at allWhy dont you simply refund my money of $(for unused service coupon?)
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any inconvenience regarding
your order, as well as the delay in getting this resolved for youYou were issued a full refund back to your *** account on 05/18/Please allow up to business days for this to be reflected on your statement.Kind regards,*** *Manager Groupon Customer ***Tell us why here

Hello *** ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***Regarding your complaint: I'm very sorry for
the conflicting information you were given, as well as the initial trouble you had using your GrouponI've reviewed your order, and I would like to again offer you the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you's like to proceed with Trade In, or you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The company would like me to send back the product, mind you, an engagement ring for a full refund that could take up to biz days to refund, as well as wait another possible week for the new product to be sent. The resolution is not accepted due to the lack of understanding of the productI have offered the company to place a temporary hold on a card so I can get a fixed product and my fiance will not be without her ring, the company is not understanding this product is not a cheap or meaningless productUnfortunately this is the response that I expected and desire to be sent a product that I will not have to wait more than weeks for as well as my fiance without a ring. Resolution desired:New ring set sent, old ring set sent back(Place hold on a card until old product received back)
Sincerely,
*** ***

Hi ***,I'm very sorry about this incomplete order, and as we stated in our previous response we won't be able to provide you with what's missing.So we have gone ahead and issued $in Groupon Bucks to your account to make up for any missing partsI checked your account, and it looks
like Groupon Bucks were deposited on 11/and then used in a purchase on 11/Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.Again, I'm really sorry about this troublePlease let me know if you need further help and I'll be happy to assist.Regards,*** JManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I sincerely apologize for the
frustrating experienceI understand you changed the shipping address on all three items in your Groupon account but two items were still shipped to the wrong addressOf course, this is not the experience we would want you to have and can look into what may have caused that errorThank you for providing the screenshots and detailed information.It appears one of our supervisors, *** ** has already refunded these orders to Groupon Bucks on 6/If you would prefer a cash refund, just let me know and I can convert that refund back to your original form of payment.As an apology for the trouble and the delay in resolving this, I have issued an additional $in Groupon Bucks to your accountThese bucks will apply automatically to your next purchase and expire in days.Sorry again for the troubleIf there is anything else I can do for you, please let me know.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your rejection: I have issued you a full refund to your original form of paymentPlease allow up to business days for this refund to fully post to your statement.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meGenuine thanks to *** *at Groupon for finally reconciling an ongoing struggle of monthsThank you!Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meHere is a copy of the chat from the representative and I have a few more I will submit but will not at the moment due to legal adviceMy groupon account cannot be found now but I continue to receive emails with offers, still have no account of my money and I can back that up with bank statements and plan too. Sincerely, *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt took some time to get this resolved but in the end Groupon came throughThank You.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Customer Service IssuesI'm very sorry for
the trouble with this Groupon purchaseI've double-checked your account and see that this purchase has since been refunded to your Groupon accountI’ve provided more specific details in my direct email to you via Ticket ***If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the Merchant support Team and they’ll be in touch shortly.Thank you for your
understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm going to loop in a Getaways specialist to review your case for further considerationThank you for your
understanding.Regards,***ManagerGroupon Customer Support