Groupon, Inc.

Hi Jason,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Ashley
*ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt took some time to get this resolved but in the end Groupon came throughThank You.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com, Ticket #*** for reference.I'm sorry to hear of the trouble you
had with this particular purchaseThis is certainly never the kind of experience we expect you to have when using Groupon.For the trouble with promo code "TODAY10", a representative you had spoken with on December 19th, had gone ahead and issued Groupon Bucks in the amount of the discount, which you can use toward a future purchaseThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Unfortunately, we aren't able to retroactively apply a discount to a purchase that already processedAdditionally, we are unable to credit the amount of the discount to a credit card.I see that since this complaint was filed, you have reached out to our CS team about your order for the *** *** Women's Bootie Slippers (Groupon Exclusive): Ebony/Large"I'd like to address that as wellI'm so sorry for the delay you've experienced with your deliveryUnfortunately, I don't have access to any additional shipping details for your order.I encourage you to wait a couple of days for your tracking to catch up with the packageIf you still haven't received your product or any tracking updates after a few more days, please let me knowI'll be happy to find another way to make this right.Of course if you have any other questions or concerns, please don't hesitate to let me knowPlease reply directly to the email sent mentioned above.Regards,*** *SupervisorGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.It looks like a full refund for this Groupon was processed on 1/11/16, so we are considering this issue resolved.If purchasing this type of
Groupon in the future, it's always a good idea to check the business' website first, which can be found on the right side of each deal pageIn this case, PrinterPix has a helpful page that outlines image resolution guidelines, in order to determine the best option for your photoThis page can be found here: http://www.printerpix.com/image-resolution/If you have further questions, please let us know.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have a couple options in this situation,
including working with the merchant to help redeem.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can confirm that your refund processed
successfully on 01/23/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: My apologies for the
trouble that you've experienced regarding this issue.Our Getaways Manager recently responded to your concerns in ticket # ***It stated:"The refund you requested could only be issued to your original form of payment -- the Groupon bucks from the gift cards you redeemedWe cannot issue a refund to your credit card if you did not make your purchase with a credit cardWe cannot reinstate a refunded voucherWe cannot send you a check under any circumstances.As an apology for any inconvenience, I've issued an additional $in credit to your Groupon account.For alternative travel options, here are three other Dominican Republic trips currently available for purchase:https://www.groupon.com/deals/ga-travel-by-jen-be-live-hamaca-beach-3ht...⇄ these trips do not offer flights out of Cleveland, it is still possible for you to depart from Cleveland if you wishCall the tour operator for pricing from any airport that isn’t listed on the deal page.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to help to assist youI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider the matter resolved."Unfortunately, as previously stated, we are unable to process a refund to a method of payment that was not originally usedSince your purchase was made with Groupon Bucks from the external gift cards that were added to your account, that is the only refund option available.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we are unable to accommodate your request.If you have any additional questions, please reply to the direct email sent to you from Groupon.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: The company would like me to send back the product, mind you, an engagement ring for a full refund that could take up to biz days to refund, as well as wait another possible week for the new product to be sent. The resolution is not accepted due to the lack of understanding of the productI have offered the company to place a temporary hold on a card so I can get a fixed product and my fiance will not be without her ring, the company is not understanding this product is not a cheap or meaningless productUnfortunately this is the response that I expected and desire to be sent a product that I will not have to wait more than weeks for as well as my fiance without a ring. Resolution desired:New ring set sent, old ring set sent back(Place hold on a card until old product received back)
Sincerely,
*** ***

Groupon failed to acknowledge that their employe *** *** intentional poor customer service directly led to my account closureFurthermore, Groupon stated that their offers are not scams, however no evidence was provided suggesting suchThe only form of validation was the rep stating "we've sold thousands of vouchers." Their response was lazy, insincere and I highly doubt that this employee will even be addressed let alone "coached" I do not trust this company

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket *** it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Per our privacy policy we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the purchaser has already contacted us regarding this issueIf they have any additional question, we suggest they contact us directly.If you have any additional questions, please let me know by replying directly to this email.Thank you for your understanding.Regards,*** TManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, *** stated:"I apologize again for the inconvenienceUnfortunately we're only able to discuss purchases made in an account where the email address matches the address we were contacted from."Regarding your rejection: I can completely understand your frustration in this matter, but I must reiterate the previous repliesSorry for any inconvenienceFor security purposes, we are unable to modify or share information on anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.If you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comIt looks like this has already been taken care of; I see that you were
able to exchange your voucher for $in Groupon Bucks, on 09/21/2017, through our Trade In ProgramI also see that you were able to apply the Groupon Bucks toward a new deal for Hair Services from *** ***sIf you need any additional help going forward, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

I am not satisfied with $I would like my full refund of $Thank You to the Revdex.com of Chicago for your help in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, we apologize for your experience and are are more than happy to assist you with a refund, however, we are unable to issue this refund currently via ***If you do not wish to be refunded in Groupon Credit, which is currently in your account in the amount of $89.00, Please update your Groupon account with a Major Credit or Debit card and provide us with the last digits of the updated cardWe would then process the $refund directly back to that card's account right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint : I'm sorry again for the trouble, and we
appreciate your feedbackwe typically don't issue a refund or credit as the deal Fine Print states "ALL SALES ARE FINALE"However, I'm able to go ahead and make a one-time exception in this caseI've just issued a refund of $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: If you could you please provide me the
email address associated with the Groupon account where you wish to unsubscribe, I can certainly look into this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm very sorry for the trouble you've
experienced and I can absolutely understand your frustrationI've just issued you a full refund for the duplicate purchase and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Unfortunately, we are unable to reroute the package back to us as our system indicates it has already been deliveredI’ve provided more specific instructions, as well as a return label, to send the duplicate product back to us in my direct email to youIf you have any additional questions, please reply to me there.I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the final response with my colleague *** on January 17th Regarding your complaint:As mentioned in our earlier email, for the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our companyAgain, I apologize if you disagree with this decision, but it is final Groupon will no longer reply to any correspondence sent from you regarding your previous account, either internally or through the Revdex.com.*** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I can confirm that your refund processed successfully on 06/21.I’ve also emailed you directly from
***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support