Groupon, Inc.

Complaint: ***
I am rejecting this response because: I received the exact same response from the company before involving the Revdex.comI did not appreciate the response the first time, which is why I filed a Revdex.com complaintThroughout this entire process Groupon has acted as if I made some kind of mistake during the orderThey requested for me to return the item they sent me incorrectly before they would give me a refundThey also stated that I needed to place an entirely new order if I wanted the item that I ordered and paid for to begin withThey thought that offering a $gift card would be for my inconvenience would make the situation rightI spent $on an item and they sent me the small version of the item priced at $I was required to return the wrong item that I received because of Groupon's mistake before they would give me my money back and they never once offered to send me the correct item that I ordered and paid forThen they notified me that it would take days for the refund. I ordered this item on Groupon on 10/27/and Groupon charged my account that day and took my moneyAnd now it is 11/20/and I do not have a refund or the item I orderedAll I have is a $gift card for my inconvenience, which I will not be using as I will never be ordering from this horrible company again.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **SupervisorGroupon Customer Support”

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards,***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I have reviewed all your correspondence to
us and given the understanding to the orders that were placed; but not initiated by you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am very sorry for the trouble you had
with this merchantI will make sure that your feedback is communicated to the necessary teamsAt this time, it looks like this issue was resolved via ***.I’ve provided more specific instructions in my direct email to you (Ref*)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Guarantee Or Warranty Issues Given that
you completed your stay, the hotel offered to move your room (which you refused), and the hotel offered to compensate you further, we won't be able to issue a refund in this caseHotel has denied our request for a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hey ***Our *** team is currently looking into the status of your refund check: "As per our records, the check in the amount of $123.27 has been sent to the customer by 3/10/to the following address:*** ***
*** ** *** *** *** ** *** I informed
them that your proper address is:*** ** *** ***
*** ***
*** ** *** If it comes to sending another check, we'll certainly do thatI'm sorry for the delay but I assure you, our team is on it.I saw where you had recently worked with *** last week in ticket # ***.Please stay tuned for further information on that thread.Regards,*** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/23) */
Hi***
Thank you for reaching back out to us through the Revdex.com
We sincerely apologize for the delay with your refund
Your refund processed successfully on 09/to the card ending in It should appear on
your statement as a refund from Groupon, Inc
All Groupon Goods are returned to our return facilityThe delay could have resulted from the proper paperwork not being included with the itemIf the return facility does not have the proper order information, the refund will be delayed
Again, we're very sorry for any inconvenience this causedIf there is anything else we can do for you, please don't hesitate to let us know
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response did not address my complaintI am fully aware that I was refunded my moneyMy question was why it was refunded so late and took multiple emails and calls from me for Groupon to do soThe response conjectures a possible reason for the delay that it was missing paperwork despite zero evidence for this postulationI'm interested in the actual reason for the delay (not "could have" or "may have been" reasons) and how Groupon is going to keep this from happening againBased on the response Groupon is not interested in conducting a deep dive
Final Business Response /* (4000, 9, 2015/10/02) */
Hi***
Since your item was returned to our return facility, which accepts thousands of packages daily, I'm unable to track down the exact reason for the delay of your refundI'm very sorry it happened and pleased we were able to resolve it for you on 9/We would love to provide more detail for you, unfortunately we're simply unable to due to the quantity of orders we handle
Thanks for your understandingIf there is anything else I can help you with, please let me know
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You were issued a full refund for
this purchase on 06/19/Please allow for up to business days for that to reflect on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I have spoke with getaway specialist still problem unresolved
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint we have issued the refund as one time
exception.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The ticket purchase page did not state anywhere that the tickets were for a standing room only sectionFurthermore the tickets purchase page stated that all tickets must be purchased together in order to SIT togetherThis is very misleading and untrue for a standing room only sectionI never clicked on the link for the seating chart because it was not necessaryAlthough in checking it afterwards the writing is illegibleIf the tickets are for a standing room only section that should be clearly stated on the purchase page and it was notThe purchaser should not be required to follow a link to in order to find this information (which is too small to read anyway)
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We are unable to refund this Groupon
outside of daysHowever, you have not used it and the merchant is imposing additional fees not listed on the Groupon, we would be happy to assist by reaching out to them directly on your behalf.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jasmine in ticket ***Regarding your complaint: In ticket ***, it was stated that, with the additional information of your correct Groupon email address, a full refund was issued on June 19, As stated, please allow up to business days for this refund to full post.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your
statement.We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Good afternoon,The dress was from Groupon You should Check your records before assuming I, again, refuse to send my personal information via email to anybody If you would read your bylaws, you would see that Groupon states that nobody would send an email asking for personal information In fact, all companies that I deal with would never ask for anything as such via email.I will be adding my most recent issues to the Revdex.com complaint As it relates to returned items from GROUPON with no refund or Groupon bucks *** *** *** *** ***I can say that the last issue related to Massage and Bodywork was handled very professional.Thank you,*** ***
***
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from *** via Ticket #*** please reply to me there if you have any further
questionsRegarding your complaint: Unfortunately, we aren't able to issue a refund in this situation.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support