Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

We are responding to this customer nowThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut due to the fact that I never received the original offer for a *** club plus membershipAlso, the time that this took was unacceptableI plan on never doing business with Groupon agian
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I still have not received the $refund The email that was sent by Biju regarding a refund was not about the the *** *** sweater that's in question in this complaint He is referencing OTHER refunds that have previously been applied on other returned merchandise I am still needing the $refund
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We are very sorry for the unexpected
cancellation of your *** orderUnfortunately, the merchant was unable to fulfill all orders because of a lack of inventorySince we were unable to provide the item, we did issue a full refund back to your original method of payment on 12/13/2016.Due to the nature of our deals, we cannot guarantee that this item will be available again on our site and if it is, it's likely going to be available through an entirely different merchant or vendor than the original order you placedWe work with a variety of merchants and vendors for every deal so the terms and prices vary, even when items may be identical.I’ve provided more specific instructions in my direct email to you (Ref. ***)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
C.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm so sorry to hear this Groupon
didn't work out while you were visitingUsually, we're only able to cancel a Groupon within days of purchase (unless stated otherwise in the Fine Print)However, because you were unable to use it during your trip at no fault of your own, and won't be back to use it another time, I'm able to take care of this for you today as a one time exceptionI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Regards, *** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm able to make an one-time exception and
take care of you todayI've just issued you a full refund and removed the Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title:*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
For the safety and security of Snap by Groupon, we often review accounts for potential risksUpon reviewing your
account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed
Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action should it be necessary to preserve the integrity of our program and the best interests of our company
Regards,
***
Manager
Snap by Groupon Customer Support

Complaint: ***
I am rejecting this response because:They have only asked for more information - which I have now provided I am not necessarily rejecting their response, I only wanted Revdex.com to know the case is not yet closed
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your disappointing experience As per the system I can see that the order has
been refunded to you on 09/11/back to your account and you would have received an email regarding the sameAlso $credits has been provided for the inconvenience you have facedThus kindly check your account to confirm on the refund and the compensation.We completely apologize for this situation and sorry for the trouble. Regards,*** *ManagerGroupon Customer Support

Hi ***We're so sorry for the trouble.This particular promotion code, TGIF2, was eligible to be used up to timesHowever, according to the terms listed on the banner on our website, it was only valid on unit per transaction, but could be applied on up to transactions per customerSince you purchased a quantity of in transaction, it only discounted one of your Groupons, giving a discount of $Each Groupon would need to be purchased separately, applying the promo code to each purchase, to apply to all Groupons.We apologize for any inconvenience this causedI've gone ahead and issued $in Groupon Bucks to make up for the other Groupons you purchased that weren't discounted.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon***, your Groupon Bucks balance is displayed in the top right.Please let me know if you have further questions.Regards,
*** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comSorry for any inconvenienceThe purchase itself is located in an
account under the name *** *For security purposes, we are unable to access/modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assistI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble.It looks as though your order was refunded to Groupon Bucks on 12/21/You should have received an email confirmation shortly after this refund
was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up and again my apologies you might have had using your GrouponIf you have any other questions, please let me knowOtherwise, enjoy your Bucks!Regards,*** ** Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hi ***I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***
** *** *** *** ***
*** *** *** ** ** ***Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support