Groupon, Inc.

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
C.ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hi ***We're so sorry for the trouble.This particular promotion code, TGIF2, was eligible to be used up to timesHowever, according to the terms listed on the banner on our website, it was only valid on unit per transaction, but could be applied on up to transactions per customerSince you purchased a quantity of in transaction, it only discounted one of your Groupons, giving a discount of $Each Groupon would need to be purchased separately, applying the promo code to each purchase, to apply to all Groupons.We apologize for any inconvenience this causedI've gone ahead and issued $in Groupon Bucks to make up for the other Groupons you purchased that weren't discounted.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon***, your Groupon Bucks balance is displayed in the top right.Please let me know if you have further questions.Regards,
*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I am truly sorry for the difficulty you have
had in accessing your account.I have investigated this issue and it looks like your account has been activatedAdditionally, the appropriate Groupon Bucks have been added to your account, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:They have only asked for more information - which I have now provided I am not necessarily rejecting their response, I only wanted Revdex.com to know the case is not yet closed
Sincerely,
*** ***

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble.It looks as though your order was refunded to Groupon Bucks on 12/21/You should have received an email confirmation shortly after this refund
was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up and again my apologies you might have had using your GrouponIf you have any other questions, please let me knowOtherwise, enjoy your Bucks!Regards,*** ** Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint:Because of the trouble you experienced, as
well as the fact that you reached out to us within days of purchase, your order was refunded to Groupon Credit on 3/7.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: The time delay is not acceptable .From the first day I visited business and used voucherWithin an hour I notified Groupon Every day that my name is posted is causing emotional distress and potential damage that could be irreversible for my well beingMy attempts to have my name removed from the posting quickly have been ignored or blamed on red tape of being sent to other departmaentAgain not acceptable in the current age of emails there is no reason for such a lengthy time frameI am appalled by Groupon's lack of concern to expedite this issueI am waiting for a response now to determine after Revdex.com has tried to resolve the issue -my next correspondence will be with the CEO of Groupon and state attorney general
Sincerely,
Janette ***

Hi ***I am truly sorry to hear about your disappointing experienceWe completely apologize for the inconvenience caused in using the voucher and also about the refund requested.To make up for the disappointment, I've just issued you a full refund and removed this Groupon from your account
Please allow up to business days for this to be reflected on your statement. We completely apologize for this situation and sorry for the trouble. Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We are very sorry for the unexpected
cancellation of your *** orderUnfortunately, the merchant was unable to fulfill all orders because of a lack of inventorySince we were unable to provide the item, we did issue a full refund back to your original method of payment on 12/13/2016.Due to the nature of our deals, we cannot guarantee that this item will be available again on our site and if it is, it's likely going to be available through an entirely different merchant or vendor than the original order you placedWe work with a variety of merchants and vendors for every deal so the terms and prices vary, even when items may be identical.I’ve provided more specific instructions in my direct email to you (Ref. ***)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut due to the fact that I never received the original offer for a *** club plus membershipAlso, the time that this took was unacceptableI plan on never doing business with Groupon agian
Sincerely,
*** ***

Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I am looking into the issues
related to your account and have sent you an email directly to confirm billing informationAs soon as we can get your account issues resolved, we'll be able to discuss any other options that may be available to us regarding your issue with the items
I look forward to hearing back so I can assist further
Regards,
*** *
Manager
Groupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your disappointing experience As per the system I can see that the order has
been refunded to you on 09/11/back to your account and you would have received an email regarding the sameAlso $credits has been provided for the inconvenience you have facedThus kindly check your account to confirm on the refund and the compensation.We completely apologize for this situation and sorry for the trouble. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do want you to know that I did try reaching out to Groupon when this problem first occurred and I called customer service and they were informing me that there was nothing they could do that is why I followed it up with the Revdex.com
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm so sorry to hear this Groupon
didn't work out while you were visitingUsually, we're only able to cancel a Groupon within days of purchase (unless stated otherwise in the Fine Print)However, because you were unable to use it during your trip at no fault of your own, and won't be back to use it another time, I'm able to take care of this for you today as a one time exceptionI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Regards, *** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any troubleIt looks like this has already been taken care of, one of our supervisors has addressed all your
concerns and issued a refund for the Groupon on July 24, but if you need any additional help, please let me know.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support