Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: Unfortunately, it is not our policy to refund gift cards purchased for our site. I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintThank you for your
understanding.Regards, *** **ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:The only purchase was made on my computer, I did not purchase on my ***As a suggestion, Groupon should look into their appAs, this issue can easily be googled and has occurred multiple timesIt is bad business practice to have known issues and not fix themThe credit to my account is insufficient and absurd as I never plan on using Groupon ever again
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***m.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** My name is *** and I am a manager with Groupon Customer Support. I have reviewed our previous correspondence with you regarding this issue as well as followed up with our Groupon Live representative who was able to reach out to the venue directly regarding thisBased on our
conversation with the venue, it appears that you were able to resolve this with the venue on the day of the show and were granted admission when they were able to verify your Groupon purchase. Because of this, we will be unable to provide a refund for this purchaseI see that you stated you have filed a dispute with your bank in regards to this purchaseI would recommend following up with your bank directly regarding compensation. If you require any further assistance, please feel free to respond to the supervisor (*** *) that you have previously been working with regarding thisFor reference, the ticket number regarding this issue is ***.Please let us know if you have any further questions

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund status for an unauthorized
purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We have located the
purchase in question on another account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Suppo

Hello ***Your $was refunded as two entity $and $as you have made two different transaction on 05/29/and your refund processed successfully on 06/11/to the card ending *** This refund should reflect in your card statement within days of refund issued. If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.Thanks for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: Sorry about the trouble! An account specialist is looking into this, and we'll get back to you after we've investigated.I’ve provided more information in the direct email to you on how the duplicate order was placed and an additional charge was processed on your credit card. If you have any additional questions, please reply there. Thank you for your understanding.Regards,*** ** ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Not sure why Groupon entered this as a responseThis is just delay
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Groupon has refunded my purchase as requested
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11018079, and find that this resolution is satisfactory to me
Sincerely,
Yoel ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, per the email sent to you this morning
under support ticket # ***, we have issued a full refund back to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: this is not acceptable compensationIn addition to the Groupon bucks I would also like the money refunded to me for an item I paid for that I never receivedYou promised to deliver an itemI paid for itI never received the itemI would like my money refundedThe Groupon bucks should cover the inconvenience of you failing to follow up as promised and for the time you have kept my money
Sincerely,
Kevetta ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint for the piece jewelry we need
additional info to look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding. Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: On the original screen where you made
this purchase, https://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we included a map and list of locations.Another option you have is to Trade In you voucher for another deal! Here's how:Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expires.If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support