Groupon, Inc.

Complaint:
I am rejecting this response because: this is not acceptable compensationIn addition to the Groupon bucks I would also like the money refunded to me for an item I paid for that I never receivedYou promised to deliver an itemI paid for itI never received the itemI would like my money refundedThe Groupon bucks should cover the inconvenience of you failing to follow up as promised and for the time you have kept my money
Sincerely,
Kevetta ***

the account at *** was closed by your guys july por august and they gave me pdf files- the pruchase was made may or so my favorite beauty spa- for with maybe a 20% off- however when I went ther e- before oct and was soon to expire- the woman asked me for $mroe money and when I refused - she refused to dot he service- I am asking you to refund- I was refused this voucher and your writen p[olicy on teh voucher staes you give rfudn upon refusal of service which is what happened- the palkce is on union st flushing nuy- I want a refund for I was refused- it woudl be around $or so- but it was bought late april or may or so- for *** *** ***i do not have an account ***
Complaint:
I am rejecting this response because:
Sincerely,
Susan Matthews

Complaint: *** Hi ***Unfortunately, I would like the money refunded to my card as the deal for *** Street Live! Let's Party is no longer available, therefore, I could not purchase tickets with the groupon bucks providedI have replied to your email with this same information as well. See attached link as deal is no longer available to purchase the tickets for Thursday, January 4th. https://www.groupon.com/deals/gl-sesame-street-live-let-s-party-8
Sincerely,
*** ***

Hello ***Your $was refunded as two entity $and $as you have made two different transaction on 05/29/and your refund processed successfully on 06/11/to the card ending *** This refund should reflect in your card statement within days of refund issued. If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.Thanks for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***Our *** team is currently looking into the status of your refund check: "As per our records, the check in the amount of $123.27 has been sent to the customer by 3/10/to the following address:*** ***
*** ** *** *** *** ** *** I informed
them that your proper address is:*** ** *** ***
*** ***
*** ** *** If it comes to sending another check, we'll certainly do thatI'm sorry for the delay but I assure you, our team is on it.I saw where you had recently worked with *** last week in ticket # ***.Please stay tuned for further information on that thread.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jasmine in ticket ***Regarding your complaint: In ticket ***, it was stated that, with the additional information of your correct Groupon email address, a full refund was issued on June 19, As stated, please allow up to business days for this refund to full post.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund request for the First steamers
Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Not sure why Groupon entered this as a responseThis is just delay
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Good afternoon,The dress was from Groupon You should Check your records before assuming I, again, refuse to send my personal information via email to anybody If you would read your bylaws, you would see that Groupon states that nobody would send an email asking for personal information In fact, all companies that I deal with would never ask for anything as such via email.I will be adding my most recent issues to the Revdex.com complaint As it relates to returned items from GROUPON with no refund or Groupon bucks *** *** *** *** ***I can say that the last issue related to Massage and Bodywork was handled very professional.Thank you,*** ***
***
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Looks like your issue has been resolved
I can see that both your transactions have been refunded and I apologize for the confusion this has caused.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We are unable to refund this Groupon
outside of daysHowever, you have not used it and the merchant is imposing additional fees not listed on the Groupon, we would be happy to assist by reaching out to them directly on your behalf.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I completely understand the frustration you have been through in
trying to purchase this gift and I can't apologize enough for the trouble this has caused you.While this deal is no longer available for purchase, I have issued $in Groupon Bucks to your account for future purchasesThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***
I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/14) */
Hi ***,
Amounts displayed in the "Estimated Taxes and Fees" line include taxes that we collect on behalf of the hotel, and may also include a booking fee that is collected by GrouponThe taxes and fees can vary from deal to deal, but
will always be reflected at checkout
Any other fees that are described in the Fine Print as "included" will also be accounted for in the "Estimated Taxes and Fees" section
I hope this clears up any confusion! If you have any further questions, just let me know
Regards,
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You were issued a full refund for
this purchase on 06/19/Please allow for up to business days for that to reflect on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** My name is *** and I am a manager with Groupon Customer Support. I have reviewed our previous correspondence with you regarding this issue as well as followed up with our Groupon Live representative who was able to reach out to the venue directly regarding thisBased on our
conversation with the venue, it appears that you were able to resolve this with the venue on the day of the show and were granted admission when they were able to verify your Groupon purchase. Because of this, we will be unable to provide a refund for this purchaseI see that you stated you have filed a dispute with your bank in regards to this purchaseI would recommend following up with your bank directly regarding compensation. If you require any further assistance, please feel free to respond to the supervisor (*** *) that you have previously been working with regarding thisFor reference, the ticket number regarding this issue is ***.Please let us know if you have any further questions

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: On the original screen where you made
this purchase, https://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we included a map and list of locations.Another option you have is to Trade In you voucher for another deal! Here's how:Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expires.If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for
you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.For security purposes, we are unable to refund your friend's vouchers without their direct consentPlease have your friends send their refund request in a separate email, using their email address associated with their Groupon account, to ***The sooner we hear from them, the better we can assist.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for any inconveniencePlease don't hesitate to let me know if there is anything else I can do for you.Regards,*** **ManagerGroupon Customer Supportaccount