Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any delay regarding your
creditBecause your wife's account was used for this transaction we must speak with her since she is the account ownerShe should also confirm whether or not the credit has been processed to her card at this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do want you to know that I did try reaching out to Groupon when this problem first occurred and I called customer service and they were informing me that there was nothing they could do that is why I followed it up with the Revdex.com
Sincerely,
*** ***

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We have reactivated
your accountPlease keep in mind that we allow only one account per customer as per Groupon's terms of use.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: The time delay is not acceptable .From the first day I visited business and used voucherWithin an hour I notified Groupon Every day that my name is posted is causing emotional distress and potential damage that could be irreversible for my well beingMy attempts to have my name removed from the posting quickly have been ignored or blamed on red tape of being sent to other departmaentAgain not acceptable in the current age of emails there is no reason for such a lengthy time frameI am appalled by Groupon's lack of concern to expedite this issueI am waiting for a response now to determine after Revdex.com has tried to resolve the issue -my next correspondence will be with the CEO of Groupon and state attorney general
Sincerely,
Janette ***

*** ** May 15, 8:AM CDT:Hi ***Sorry for any trouble you've had and thank you for reaching out to us through the Revdex.com.Because a dispute has been filed with your financial institution we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/support.Please let me know if you have any other questions.Thank you,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint:Because of the trouble you experienced, as
well as the fact that you reached out to us within days of purchase, your order was refunded to Groupon Credit on 3/7.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:On the original screen where you made this
purchase, *** we included a Fine Print & Details tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted:"A passport is required for all travel outside the U.SPassports must be valid for at least six months after the date of travel, and contain at least two blank visa pagesBefore international travel, always check the State Department’s website for important info on the destination and its entry/exit requirements."Before I am able to proceed with processing your request I need to make sure that you don't have an active reservation on record with the propertyI'm assuming you haven't booked a stay with the property, but if you have, please contact them to cancel itYou can reach them directly at (*** ***.Please reply back and let me know the cancellation number they give you, or that you never booked with themOnce I hear back from you, I'll be happy to issue you a full refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: As previously outlined, we do not issue refunds past our day refund policy in the merchant has confirmed to us that they're open and honoring vouchers, which they have.However, as I understand this has been a very frustrating situation for you, I will make a one-time exception to refund this voucher.I've issued $in Groupon Bucks to your account Groupon Bucks apply automatically to your next purchases, and don't expire for days We are unable to refund this to your original form of payment, but this amount of Groupon Bucks serves as a full refund Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I am looking into the issues
related to your account and have sent you an email directly to confirm billing informationAs soon as we can get your account issues resolved, we'll be able to discuss any other options that may be available to us regarding your issue with the items
I look forward to hearing back so I can assist further
Regards,
*** *
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** * and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry for this frustrating
situationWhile we would normally deny a refund request outside of our policy, I understand that this situation was mishandledAt the time of your initial contact, we did not have any confirmation that this merchant had closed or was no longer honoringHowever, as we've investigated further, we are aware of issues with customers redeeming their Groupon with this business.On 5/4, you were issued a refund of $to your Groupon account in the form of Groupon BucksAdditionally, I'm issuing $Groupon Bucks on top of the refundI hope this can be seen as a sign of goodwill for the inconvenienceGroupon Bucks will automatically apply to your next purchases, and will not expire for days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there, as I will personally handle your request.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

no thank youHave a good day
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I am truly sorry for the difficulty you have
had in accessing your account.I have investigated this issue and it looks like your account has been activatedAdditionally, the appropriate Groupon Bucks have been added to your account, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** ** Supervisor Groupon Customer Support”

Hi ***I am truly sorry to hear about your disappointing experienceWe completely apologize for the inconvenience caused in using the voucher and also about the refund requested.To make up for the disappointment, I've just issued you a full refund and removed this Groupon from your account
Please allow up to business days for this to be reflected on your statement. We completely apologize for this situation and sorry for the trouble. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Since this was purchased in May, we are
outside of the return policy but we are able to make an exceptionYou should have received an email with a return label.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I purchased a NEW item and you sent me a USED/REFURBISHED item that didn't workRegardless if this was noticed during or outside of your return policy doesn't make it rightThis is fraud.
Sincerely,
*** ***