Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry that this product was
not to your expectationsThat's not the experience we want you to haveHowever, having reviewed with our Goods team and confirmed that this product is not counterfeit and is as advertised, we cannot allow a refund of this itemOn the deal page at the time of purchase, this item was listed as 'Final Sale'.While I know this isn't the outcome you were seeking, I do want to be able to provide you something for your frustrationI'm issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I purchased a NEW item and you sent me a USED/REFURBISHED item that didn't workRegardless if this was noticed during or outside of your return policy doesn't make it rightThis is fraud.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry for this frustrating
situationWhile we would normally deny a refund request outside of our policy, I understand that this situation was mishandledAt the time of your initial contact, we did not have any confirmation that this merchant had closed or was no longer honoringHowever, as we've investigated further, we are aware of issues with customers redeeming their Groupon with this business.On 5/4, you were issued a refund of $to your Groupon account in the form of Groupon BucksAdditionally, I'm issuing $Groupon Bucks on top of the refundI hope this can be seen as a sign of goodwill for the inconvenienceGroupon Bucks will automatically apply to your next purchases, and will not expire for days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there, as I will personally handle your request.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:On the original screen where you made this
purchase, *** we included a Fine Print & Details tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted:"A passport is required for all travel outside the U.SPassports must be valid for at least six months after the date of travel, and contain at least two blank visa pagesBefore international travel, always check the State Department’s website for important info on the destination and its entry/exit requirements."Before I am able to proceed with processing your request I need to make sure that you don't have an active reservation on record with the propertyI'm assuming you haven't booked a stay with the property, but if you have, please contact them to cancel itYou can reach them directly at (*** ***.Please reply back and let me know the cancellation number they give you, or that you never booked with themOnce I hear back from you, I'll be happy to issue you a full refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We have reactivated
your accountPlease keep in mind that we allow only one account per customer as per Groupon's terms of use.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: I still have not received the $refund The email that was sent by Biju regarding a refund was not about the the *** *** sweater that's in question in this complaint He is referencing OTHER refunds that have previously been applied on other returned merchandise I am still needing the $refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** * and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: As previously outlined, we do not issue refunds past our day refund policy in the merchant has confirmed to us that they're open and honoring vouchers, which they have.However, as I understand this has been a very frustrating situation for you, I will make a one-time exception to refund this voucher.I've issued $in Groupon Bucks to your account Groupon Bucks apply automatically to your next purchases, and don't expire for days We are unable to refund this to your original form of payment, but this amount of Groupon Bucks serves as a full refund Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title:*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
For the safety and security of Snap by Groupon, we often review accounts for potential risksUpon reviewing your
account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed
Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action should it be necessary to preserve the integrity of our program and the best interests of our company
Regards,
***
Manager
Snap by Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Since this was purchased in May, we are
outside of the return policy but we are able to make an exceptionYou should have received an email with a return label.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

We are responding to this customer nowThank you

no thank youHave a good day
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm able to make an one-time exception and
take care of you todayI've just issued you a full refund and removed the Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

*** ** May 15, 8:AM CDT:Hi ***Sorry for any trouble you've had and thank you for reaching out to us through the Revdex.com.Because a dispute has been filed with your financial institution we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/support.Please let me know if you have any other questions.Thank you,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** ** Supervisor Groupon Customer Support”

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comSorry for any inconvenienceThe purchase itself is located in an
account under the name *** *For security purposes, we are unable to access/modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assistI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support