Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: As per the fine print, these tickets...

are final sale and non-refundable. These tickets are fully transferable and can be given away as gifts.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Sharon,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Arief in ticket #67679184.In ticket #67679184, it was stated:"Hello Sharon,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm really sorry for the inconvenience caused!Order in account:I double-checked, and your "Kids Educational Touch Learning Smartphone - Black" Groupon for $9.94 has processed successfully and is safely in your [email protected] Groupon account.You can find your Groupons by heading to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Merchant name and shipping window:On the original screen where you made this purchase, http://www.groupon.com/deals/gs-kids-educational-touch-learning-smartphone, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"This item is sold through the Groupon Store Fab Findz, operated by Fab Findz. Orders are typically delivered within 5-10 business days."Contacting merchant directly:Have you contacted the merchant? Because this deal is facilitated by a third-party merchant, they'll be able to help you resolve this situation more quickly.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your order. From here you will be able to view your order details and contact the merchant.We ask that you give the merchant 72 hours to respond to your request. If you have any trouble getting in touch with them, please let us know.Thank you for your understanding.Regards,AriefManagerGroupon Customer Support"Regarding your rejection: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. If you have any questions or concerns about your order, please feel free to reach out to the merchant directly.In order to contact the merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonSince you unable to view your order, it could be a browser issue. Please make sure you have the latest version of your current web browser installed. If you're using Internet Explorer, you may also want to try a different browser (e.g. Chrome, Safari or Mozilla Firefox). For information about your current browser and links to download other popular browsers, try this website: www.whatbrowser.org.Once you have updated your existing browser or installed a new one, sign into your account at www.groupon.com and place your cursor over your name so your account menu will drop down. Your Groupon should be waiting for you under "My Groupons."However, as you're a new customer of ours, I truly do apologize for the inconvenience, and sincerely wish this hadn't been your experience. I know this is not the desired outcome, but I have issued $10 in Groupon Bucks to your account. This is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this nature. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The business offered me nothing to rectify the situation. I would like to express my desire for groupon to go bankrupt and disappear. I will never support Groupon for as long as I live on this planet. Or my children. I will raise them never to shop on Groupon.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this was already refunded on...

1/11.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted] .Regarding your complaint: It looks like a full...

refund of $116.00 was issued back to your original form of payment on June 8, and one of our representatives, [redacted] reached out to you via email. I apologize again for the trouble, and if you have any additional questions, please reply to my direct email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID received my funds
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble you've had.We were...

recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for eOilChange.com. We recommend reaching back out to your financial institution directly to discuss a resolution.Our Customer [redacted] department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/[redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"Regarding your refund I double-checked, and this refund has been rejected by the bank...Since your previous bank account is closed, I would request you to add a new card to your account through which you want the refund to be processed.Once the card is added to your account we will be able to proceed further with your refund request."Regarding your complaint: I am terribly sorry for the frustration and inconvenience. I see that [redacted] responded to you again on 10/12/17. In his response, he stated:"I've just issued you a full refund to your card...Please allow up to 10 business days for this to be reflected on your statement."It looks like this has already been taken care of, but if you need any additional help, please let me know by responding directly to the email I sent via [redacted]@groupon.comThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I made the initial purchase on Dec 6 and cancelled it about 30 minutes later; I was not given a refund when they responded to my request on Dec 7th, and after I quoted their own policy back to them and then again quoted their policy back to them on Dec 9th, I finally initiated a dispute with my credit card company and filed this complaint with the Revdex.com. Subsequent to those actions, it took until Dec 14th before I was contacted by the company at which point they determined that they would, in fact, finally honor their own written policy. Now that they have finally provided the refund they should have when I initially requested it within their own policy guidelines, the resolution is satisfactory to me. The fact that I only got resolution after taking multiple steps that should not have been necessary, require that I make note that I reject that this business made or will in the future make any good faith efforts to respect their customers throughout their purchases.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/07/08) */
Contact Name and Title: [redacted] M., [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I...

can certainly understand your frustration.
According to the tracking information provided to you by our Groupon Goods team, your item was successfully delivered on 07/02 at 10:46 AM. We regret the delay in shipping and we're sorry for any inconvenience this may have caused.
Regarding a refund, it is not our policy to issue refunds for delivered merchandise unless the item arrives damaged or defective. Unfortunately, we will not be able to honor your request.
We appreciate you taking the time to share your feedback with us. This is never the experience we want our customers to have, and I'm truly sorry for the trouble. We hope to prevent this issue from happening in the future, and we'll be sure to communicate your feedback to right people who can address your concerns directly with our vendors.
Apologies again for the inconvenience, and please let us know if we can help with anything else.
Regards,
[redacted] M
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 9, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not address a thing. Like cowards they stopped all communication and waited for the bed to be eventually delivered. My bed made it to me via coincidence, not because they provided a resolution. As for the refund, I'm sure no comp at has a policy of returning money for perfectly good merchandise, and that is not what I was asking for. The reason I deserve a refund was because of the gross negligence and complete mismanagement of my money. I bet if I took $600 from Mr. [redacted] M and told him he would get an item or his money back in a certain amount of time, and then proceeded to not respond when he looked for me that day, and on top of that just tell him wait, you'll get it when you get it, he would not be happy. I can not stand the non sincere unapologetic nature of the people at Groupon I have dealt with. I have not had to deal with such failure my whe life. Like any run of the mill company out there, things are fine when they are going perfect for the company, but let something go wrong due to their neighbor or not and they completely fall apart. YOU dropped the ball, and you know you did and instead of taking your losses and admitting it by offering the customer something that makes sense ie a refund or a serious percentage, you have the audacity to sit on your high horse look down on me the customer and basically say so what. Being but one man I may not affect you, but I promise you will not exist much longer doing what you did to me to others. This will catch up to you, and you should remember that mightier than you have fallen. I WILL NEVER DO BUSINESS WITH YOU AGAIN. Anyone I can reach will also take their business elsewhere. So [redacted] M thank you for your insincere words. You can keep them the same way you decided to keep all of my money.

Hi [redacted] My name is [redacted] and I am a manager at Groupon. I have reviewed your recent correspondence and I apologize for any confusion. Someone from Merchant Escalations will be reaching out to you regarding your complaint and to confirm the removal of the page at issue. Please stay tuned for an update via email. Regards, [redacted]Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works on the...

[redacted]Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Ideel Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears there was some confusion...

regarding how to receive this product.  Per the redemption instructions on your voucher, you must redeem on the merchant's site, and it will be shipped to you, rather than it immediately shipping from Groupon directly at the time of purchase.  I'm sorry if this wasn't made clear, but it appears that you have since redeemed on the merchant's site, and can expect delivery of the item from them shortly.  If you have any further inquiries about the delivery status, please contact [redacted] USA directly.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your...

refund has already been processed on 06/30/2017 to groupon bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: unfortunately the [redacted] voucher you...

purchased is a final sale deal. We do include this information in the fine print of the deal page (https://www.groupon.com/deals/viator-hornblower-niagara-cruises-2), which is available to see pre-purchase. Although most vouchers are refundable within 24 hours, per the fine print of this deal, "Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply". We would have to stick to the final sale policy listed on the deal.I noticed that most of the deals you were searching for were in Buffalo, NY., as this is the American side of Niagara Falls. Most of the Falls and access to them lie on the Canadian side. The view from that side is much better. You weren't redirected to a deal that you were not originally viewing, you just didn't realize this deal was for a cruise operated on the other side of the border. I can definitely understand the confusion. We did include on the deal page where you noticed this deal "Please note: This Voyage to the Falls boat tour on the Canadian side replaces the Maid of the Mist tour, which is now operating from the American side." I do apologize for the frustrating circumstances.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I want to speak with a supervisor. Writing me an e-mail isn't acceptable. There has been several issues and I need them to be addressed.
Sincerely,
[redacted]

Hello, [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I know how it feels to miss the show that we really want to see. This is not the experience we want you to have with Groupon and I sincerly apologies to you for the hassle you had to go through.  I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We issued a refund to your original form of...

payment on 12/4/17. We also provided $20 in Groupon Bucks for the inconvenience. These Groupon Bucks expire on 6/1/2018.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: A refund for the amount of $52.12 has been...

issued back to your original form of payment on 4/5/16.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support