Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your rejection: While our previous correspondence was correct in stating that this Groupon is not refundable under the terms of the deal page and policy, I can completely understand your frustration in this situation. You're a loyal customer of ours, and mistakes this this do happen. I'm very sorry for the lack of appreciation that was displayed to you during this request.I have issued a one-time exception refund of order [redacted]7. The refund will be $135.60 to your original form of payment, and $12.90 in the form of Groupon Bucks, per the manner in which you paid. The amount going to your original form of payment will fully reflect on your statement within 10 business days, and the Groupon Bucks are available immediately on your account. Groupon Bucks apply automatically to your future purchases.If you have any further questions, please reply directly to me, and I will assist you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:This is not the resolution that I asked for. I am still out of $50 And I never received a call back as requested. 
Sincerely,
[redacted]

"Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble you've had. We were recently notified by your financial institution that a...

dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] Auto Body. We recommend reaching back out to your financial institution directly to discuss a resolution. You are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons. Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support. Please let me know if you have any other questions. Thank you, [redacted] Supervisor Groupon Customer Support"

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Bad experience with a Getaways deal.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the continued...

trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I am truly sorry to hear about the...

experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. To help make up for the trouble, I've just issued a $33.50 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Unfortunately, because you have now...

contacted us outside of the return window, I am not able to offer a refund in this case.Regarding your complaint: I'm very sorry for any confusion. At the time of purchase, there were actually two individual purchases made. You should have received two individual confirmation emails, along with a refund confirmation for the order you successfully cancelled that same day. Because you had not contacted us to let us know this second order was created by accident prior to the dispute being raised, we were forced to maintain that the purchase was legitimate. An email sent to you on August 10 included all the remaining Groupons in your account.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry about the trouble with your...

Groupon goods purchase.I'm glad to hear that you want to keep the item what you received as-is, To make up for the trouble, we’re issuing you $30 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted]
Again, I'm really sorry about this trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I apologize for any inconvenience and all the back and fourth...

regarding the status of this refund. I've double-checked your account and can confirm that this order was refunded in full on 5/17/17 to the original form of payment. Typically, refunds post to bank statements within 10 business days. The refund should show in your account by now, but if it doesn't, I've provided the Acquirer Reference Number (ARN) for this refund in my direct email to you, which is the confirmation number created by the card processor when they successfully transferred the funds back to your card. Please contact your financial institution's claims department with this information so that they can retrieve your funds.My apologies for the inconvenience. Please let me know if there's anything else I can help you with.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there, via ticket #[redacted].Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize that you were not...

satisfied with the responses you received from Price Plummet. Unfortunately, this item had a 30-day return window with the third party merchant and since we are pass that window this item may not be returned. You can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print on the purchase page for this Groupon at https://www.groupon.com/deals/gs-samsung-galaxy-s6-active-32gb-gsm-unlocked-...⇄ since you are a great customer I have issued you $60.00 in Groupon Bucks for the inconvenience. The credit is active now and wont expire for 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! While we're able to...

offer replacements in certain cases, I'm afraid we're not able to do that for this item. Our prepaid return labels will deliver the item to the warehouse for a refund back to the original form of payment. I can confirm that your refund processed successfully on 11/14/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I am seriously concerned as to why the second gift card ([redacted]) was redeemed under the account associated with [redacted].  The yoga class was for mother, [redacted].  I do not know who [redacted] is nor did I authorize this redemption to her.   Please credit my account the $30 that was credited to [redacted]
Sincerely,
[redacted]

Complaint: 11844334
I am rejecting this response because: I was not able to purchase another game system for the price that you had sold to me. I asked for a refund for my money the same way I paid that was on my credit card. That was not an option it was only for your site. That's unacceptable. So I had no other choice but to take what you gave or get nothing. Then you offer 10.00 in bucks but that's not enough to buy the system so it does me no good at all.
Sincerely,
Patricia Groves-taylor

Initial Business Response /* (1000, 7, 2015/07/14) */
Hi There,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Unfortunately, we are unable to offer this deal at the original purchase price, I...

really wish we could do more. To help make up for the trouble, I have issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. While Groupon Bucks apply to most types of deals, they currently cannot be used on Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.
You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.
Thank you again for taking the time to send us your feedback, and for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works...

on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble with this...

deal.On the original screen where you made this purchase, http://www.groupon.com/deals/the-healing-experience, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"New clients only."I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support