Groupon, Inc.

Hey Suzanne, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your...

understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm so sorry for the...

confusion with this.I've found the duplicate purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses and you made this same purchase under each account. This second account may have been created by mistake when you attempted to change your email address.Our return policy for Local deals is within 3 days of purchase and I can see that you first contacted us about this issue on the second day after purchase. For this reason, I've just issued a full refund for the duplicate Groupon to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that your refund as been processed to you on 07/27/2017...

for $201 to your [redacted]We want to give our customer's best experience  in all our deals with best offer.  I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Please confirm which deal you are...

referencing.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/08) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
Your order was refunded to Groupon Bucks on 8/19. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After someone from your company finally escalated, it was supposed to be a refund to my card and not just given credit to Groupon. I waited over two weeks for that response and had to spend an hour to escalate the issue and finally talk to someone. Your website has not even been updated to reflect the issues I reported and is still claiming the amenities that I was wrongfully sold on. Then, three weeks to respond to a Revdex.com Complaint? Why would I ever want to purchase from Groupon again given how much you show you value your customers? I want the full refund to the card you charged for falsely advertised services.
Final Business Response /* (4000, 10, 2015/09/15) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
It looks like this issue was resolved on August 19th when you called our Customer Support and spoke with a supervisor, who issued you a full refund to Groupon Bucks.
Please let us know if you have further questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I was initially told by the groupon rep, when I never received an order confirmation, that the order did not go through. It was upon the advice of the groupon rep, that I reorder, which I did. I would have never ordered the exact same order, twice..only until I recv'd my credit card bill, did I notice that the order was placed twice..again..I only recv'd ONE order confirmation from groupon, When I checked the groupon corporate ratings, 421 customers out of 445, reported the EXACT same thing happening to them..and are STILL waiting for a refund!! all claims of fraudulent and scandalous activity on groupon's part. they are cheating and being dishonest and deceptive to their customers!To make matters even worse, NONE of their customers service numbers work, the online chat option is the ONLY way you can communicate with groupon, even supervisors state they will resolve the problem..and they NEVER respond again..and the call back option within 24 hours, is a complete farce. I've called every other day for 3 weeks..and still waiting! How does this company get away with such fraud and why can't they be stopped??
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.Your refunds processed successfully on 11/18 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.Though...

the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards,[redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Indra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint concerning your [redacted] sunglasses...

order.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brendan *ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/29) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Once again, I'm really sorry your stay was a disappointment. We take all feedback seriously and thank you for sharing your experience. It's very helpful to have information like this as we review the deals we offer and the businesses we work with.
In this case, the portion of your purchase that has been credited back to you is the most we can offer. We are unable to provide further refunds.
Thank you for your understanding.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We will need the item back to us in order...

to issue a full card refund. Alternately, I can issue an extra $10 in Groupon bucks for the trouble.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The best way to get clarification on...

your campaign and payments is to contact our Merchant Support team. Merchant Support may be reached at [redacted]. They are available Monday through Friday from 8 AM to 7 PM, CST.I’ve provided more specific instructions in my direct email to you (ticket reference [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted] we stated:I am truly sorry to hear about the experience you had attempting to redeem this Groupon. We're always working to make sure every deal is a great value and easy to use. I sincerely apologize that we haven't delivered.Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Photo Booth Bookings voucher for Groupon Buckss.After we initiate your Trade In, you’ll receive email confirmation that $178.00 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire."I must reiterate this information. It is not our policy to issue a refund—after 3 days from purchase, all sales are final. We only issue refunds if the business is unable to provide the services offered in the deal. As this merchant is still honoring the services, but not on the date you requested at the time of purchase, this policy still stands.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the trouble! It looks like this issue has been resolved. If you still need assistance please let us know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted].SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The merchant (Groupon) has indicated that there has been a Credit Card dispute on the charge, this is incorrect.[redacted] attempted a dispute on my behalf. Groupon Rejected It.If I am not refunded, my next course of action is filling my complaint with the [redacted] Trade Commission.  Please Refund. 
Sincerely,[redacted]