Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable.It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalf. We see that we did reach out to you on 11/30/17 to assist you but did not receive a response. We are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended. We ask that if you still need assistance, please respond to this e-mail and we will be happy to assist you further."Regarding your complaint: While I absolutely understand your frustration in this situation, we are unfortunately unable to issue a refund for any vouchers marked a redeemed. However, I would be happy to escalate your issue to a customer [redacted] representative on our Resolutions Team to look into this further and attempt to establish contact between you and the merchant. Please reply directly to the email I sent via [redacted]@groupon.com with your best contact number as well as the case number you received when you attempted to contact the merchant. From there, our Resolutions Team will pass on your information to the merchant. Please note that we will be unable to escalate this request without a case number between yourself and the merchant. Once we have more information, we'll follow up with a resolution as quickly as possible.Again, please reply directly to the email I sent via [redacted]@groupon.com with your best contact number and I will be happy to escalate the issue on our end.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for...

the mishap when attempting to redeem your vouchers at [redacted] I do see that you have since been refunded in full back to your original form of payment on August 18, 2017. Once again, I apologize that it has taken so long to find a resolution for you, but I am happy to see that we have.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Cheryl,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Alexandria *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]My name is [redacted] and I'm a manager with Groupon Getaways customer support. I'm sorry your trip didn't go as planned.The [redacted] Beach Resort requires 8 days notice prior to a reservation's check-in date to cancel without a penalty. Because you contacted us after this window had passed,...

we reached out to [redacted] Beach Resort for approval of a late cancellation.The resort let us know that, because Panama City Beach was not in the path of hurricane Irma and the area was not evacuated, no refund could be approved for your reservation. [redacted] Beach Resort maintained this policy for all their guests, including customers who purchased their reservations through Groupon.Groupon is unable to issue a refund past a property's cancellation deadline without approval from that property. If a property does not approve a refund, Groupon cannot pay for the reservation on your behalf. For this reason, your reservation remains non-refundable.Thank you for your understanding.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund or exchange issuesI see that refunds...

on two of your returned items have already been processed. Unfortunately, we are not going to be able to accept a return on the perfume as it's a final sale item.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: Both of your previous...

contacts to our [redacted] regarding this purchase were refund requests based on your concern about the shipping cost of these items on the merchant's website. There was no mention of the purchase being unauthorized in either of these contacts, but if you have additional information to [redacted] this claim, please let us know.With regards to the request addressed in your two previous contacts, on the original screen where you made this purchase, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase. In this case, we included a link detailing the shipping costs that would be charged directly by the merchant for each item.I'm sorry that this will keep you from using your Groupon. However, since this information was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refund past 3 days from the purchase date.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. If you decide you no longer want to use this Groupon, your expired voucher can still be gifted to someone else, unless the Fine Print indicates otherwise.Thanks for your understanding. Please let me know if you have any questions regarding other Groupon purchases.Regards,[redacted] EManagerGroupon Customer Support

Sorry for any trouble! I can confirm that your refund processed successfully on 5/17/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. If your...

refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards, [redacted]SupervisorManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I sincerely apologize for the difficulty you...

have had both in reaching a customer support representative here at Groupon and the difficulty you have had in scheduling a time to use this Groupon. We have been working very hard to staff up to meet the demands of the call volume and you should see a drastic reduction in hold times should you need to call in to us beginning now. That said an hour hold time is never what I like to hear and I can only offer apologies that has been your past experience. Regarding the order in question, it appears [redacted] has contacted us via phone call on Monday of this week and we have resolved the matter with her. Please pass along our apologies to [redacted] for the trouble with her purchase and if she has any questions about this or any other orders, she can always reach us by email at [redacted] or give us a call and we will be more than happy to assist. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, we published incorrect...

rates for the [redacted] Resort Atlantic City deal.As a result, we have canceled your purchase and issued a full refund to your original form of payment. If you purchased with a credit or debit card, it can take up to 10 business days for the refund to appear on your statement.We regret that this occurred and will do our best to ensure that it doesn't happen again. For the inconvenience you were issued a promo code and 100.00 in Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"As previously stated, the room rate of the date you selected for your reservation was advertised as $77.00 for one night. Taxes and fees of $23.61 were added to your purchase, and your total of $100.61 was displayed at the checkout screen before you completed your purchase.The deal option you purchased was a Double-Queen Studio. You did not pay an additional fee for an oceanfront view. Your reservation correctly stated the room option you paid for, a Double-Queen Studio.The resort fee of $7.95 + tax you paid at checkout does include parking at the hotel. You stated both hotel parking lots were full. The [redacted] Beach Inn cannot control how quickly their parking lots fill up, nor can Groupon.Unfortunately, we are not able to issue a refund for your reservation. We spoke with the hotel and they confirmed you were a no-show for your reservation. The hotel further confirmed that when you contacted them on your day of check-in you were informed that the full cancellation penalty would apply. Your reservation remains non-refundable."Regarding your complaint: While I absolutely understand your frustration, we did reach out to the business on your behalf and were unable to get approval from the property to refund your booking as an exception. Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I am sorry that I we were unable to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Complaint[redacted]
I am rejecting this response because:
I do not want Groupon bucks. I no longer wish to do any business with Groupon. Therefore, Groupon bucks are of no value to me.  I want a full refund to the card that was used.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for any trouble you have...

had. I realize how frustrating a situation like this can be.After three days from the purchase date, we typically need to reach out to the business before offering a Trade In credit or refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.With that said, I understand that this has been a frustrating experience, so I would like to offer you the opportunity to take advantage of Trade In.I have gone ahead and enabled Trade In. You can exchange your voucher any time for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: 11012662
I am rejecting this response because:This is not new information and still solves nothing. I am still out the money and still out the working product. A 90 day warranty means nothing when there were no instructions included, nor a warranty actually provided.
Sincerely,
Jacqueline [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We were recently notified by your...

financial institution that a dispute had been issued against a purchase you made. We have to let the process of the dispute run its course. Instead of resolving the issue with us, you should work with your financial institution directly to discuss a resolution.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/[redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not understand how a company can keep someone's money without providing service. I understand that this was a final sale. That final sale protects you in case I want to return or refund due to my wishes. That was not the case. Groupon represents the merchant providing the service. The merchant cancelled. They did not provide what I purchased on the date agreed. I had no control over this at all. Therefore final sale means nothing to me. I am owed the money I paid. For you to keep it without providing service should be illegal . You are correct that I contacted my credit card company but only after several weeks of trying to resolve this with Groupon. I am sure you have reviewed all emails back and forth between your customer support department where all I got was shuffled around to the next. All offering no solution . I have also written complaints to my state representatives and an attorney for legal action advice . I want my money back and to have this resolved. I will not let this go because your policy is bad business. I have been a groupon customer for some time and never dreamed that you would not stand behind your merchant when they felt like providing the service would put us and them in harms way.  
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support