Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Our Resolutions Team was recently able to...

confirm that [redacted] Pizza & Pub has closed. We're in the process of notifying our other customers, but I want to make sure you're taken care of today.I've just issued a $10 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Groupon was kind enough to appreciate my loyalty to their company and,for that reason, refund my money in"Groupon Bucks". Thank you kindly for your assistance. 
Sincerely,
[redacted]

Revdex.com:Thank you again for your help in...

resolving this matter. I truly believe that Groupon would not have acted on my request without your intervention.
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I am not completely satisfied with the resolution - a full refund should have been issued to the original form of payment - my credit card (I am not sure why they have their policies if they don't follow them), I am very happy that I can put the whole issue behind me. 
I have used the Groupon Bucks they issued, since I had no other choice, but I can promise that I will NEVER, EVER use Groupon again and I will warn all my friends about their lack of respect for customers, so they don't have to go through the same process I did. Best regards,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this has already been taken...

care of by one of our representatives and issued a credit of $14.99 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title:[redacted] Manager
Contact Email: [email protected]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble....


According to our records, it looks as though this issue was resolved by a manager,[redacted] from our Customer Support Dept. on 7/14/15.
Again I truly apologize for any inconvenience you have had regarding your Groupon order but we do appreciate your feedback.
Thank you for your patience and please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/09/04) */
Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?
I can definitely find any Groupons that you have been...

charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?
(Please be sure to provide this information above the reply line in this email)
The last four digits of the credit card that was charged
The cardholder name
Any other email addresses you may have used
Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.
Thanks for your patience! I look forward to helping you further.

Hi [redacted]I am truly sorry to hear about your disappointing experience. We completely apologize for the inconvenience caused in using the voucher and also about the refund requested. We apologize for the issue with redeeming the voucher.To make up for the disappointment, I've just issued you a...

full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.We completely apologize for this situation and sorry for the trouble.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I'm not going to waste my time since you insist on making thins difficult.  I hope your business fail due to your lack of concern for customers and relationships.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint of your Groupon Goods order.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Haven't received a response. Thanks for looking into the matter as of 11/29/2015, roughly a month later. I was looking forward to a "personal" update but haven't received any word via email as of yet.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. I'm...

happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:I sent further information to Groupon per there request. A copy is listed below. This complaint is ongoing. Thank you for your reply. Here is the information you requested:CC # Last [redacted]Purchase date- 7/7/16Cardholder name- [redacted]Name of business featured-? [redacted] ConcertThe city from which it was purchased- Portland ORTotal Price Paid- $280.00Email for purchase- [redacted]Thanks and I hope we can resolve this soon.[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Our good team have contacted you on...

requesting details on the tracking number and the receipt number of the return labels. This will help us in identifying your returned orders and assist you further.In the future, please do not photocopy this label or use for alternative orders.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague [redacted] on February 21st.Regarding your complaint: In ticket [redacted] stated the following that we would offer this exception refund to Groupon Bucks.I understand that you would like this refund to go back to your original form of payment.  I have just now converted this refund to go back to your credit card.  Please allow up to 10 business days for that refund to fully post.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the trouble you had...

redeeming the carpet cleaning deal you purchased. Given the circumstances, we've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]