Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, first I would like to apologize for the delay in our response to your query. I had investigated into the issue...

further and I've just issued you a full refund to the card ending in [redacted] and removed this Groupon from your account. Please allow up to 10 business days for this refund to be reflected on your statement.For your reference, you can return the item for a full refund within 14 days of delivery by heading to your My Groupons page at http://www.groupon.com/mygroupons. Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label.Thank you for your understanding.Regards,[redacted]Groupon Customer Support

Hi Leora,Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.Please keep in mind that in the...

future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.Please let me know if you have any further questions. Regards, Bethany MManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon is once again asking me to reach out to the vendor who has repeatedly denied to accept the defective product and send me the return label per Grouping defective goods policy.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've forwarded your issue to a Getaways...

specialist for further review. Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint on the issues with your Groupon account:I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]As already stated multiple times, we have honored your request to delete your account, remove all billing information and personal information, and have unsubscribed you from any emails.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. Per your own request, and due to the nature of your inappropriate comments made to our staff, we will no longer reply to any inquiries. I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

I'm really sorry for any trouble this has caused. I've just issued you a refund of $84.79 back to your [redacted] ending in [redacted] Please allow up to 10 business days for this to be reflected on your statement.Thanks for using Groupon. Please let me know if there is anything else I can do for...

you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
I could not do anything about the expiring of the Groupon. I had a very serious bacterial infection and could not participate in any way with the Groupon. After it expired, I attempted to schedule the Groupon even though...

I moved to hours away from the area. In August, after I was able to resume physical activities and the infection was gone, I scheduled the soonest possible reservation in October. I then drove down to San Diego from LA, after several phone calls checking on the weather and calling the place to make sure the trip was still going even though it was pouring rain. As soon I got to San Diego, the trip was cancelled. I am tired of dealing with the company the Groupon is for. I just want a refund. I could not make my reservation any sooner as the company was completely booked up. I feel as though I deserve a refund.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forth. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you via Ticket[redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Catrecia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for the trouble with your...

order. It appears Khia was already in contact with you via ticket #[redacted] and has issued a full refund to your original form of payment. Please allow up to 10 business days for the refund to appear on your statement.If you have any additional questions, please reply to me via my direct email (Ticket #[redacted]).Thank you for your understanding.Regards,Robb CManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the inconvenience...

caused!I understand that when you tried to redeem this voucher the restaurant was closed. But unfortunately, we aren't able to issue a refund in this situation, after 3 days of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. My name is [redacted] and I am a manager with Groupon Customer Support.In this situation, I would recommend reaching out to your Merchant...

Development representative directly. They are best equipped to answer all questions regarding your account and will be able to provide further assistance or clarification. For reference, your Merchant Development representative is [redacted] and he can be reached at ([redacted] or via email at [redacted].Thank you for reaching out and please me know if I can be of further assistance.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: [redacted] Manager
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com and I'm sorry for the trouble.
Is your...

complaint concerning a Groupon you purchased for Lids? If so, I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?
I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?
(Please be sure to provide this information above the reply line in this email)
The last four digits of the credit card that was charged
The date of the charge
The cardholder name
The city from which it was purchased
The total price paid
Any other email addresses you may have used
Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue. However, it sounds like you may be referring to an extra charge that Lids charged you directly. if that is the case, I suggest filing a new complaint with the Revdex.com with Lids specifically as Groupon has no affiliation with Lids and will not be able to assist in a Lids specific issue.
I hope this helps clarify your issue!
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com  via Ticket [redacted].Regarding your complaint: It...

looks like a refund was issued back to your original form of payment through [redacted] on May 26.I apologize again for the trouble, and please let me know if I can do anything else for you by replying ty my direct email.Regards,  
[redacted]ManagerGroupon Customer SupportTell us why here...

Hello Lisa,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint.I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Refund Status for Simplicity Laser Hair...

RemovalI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I'm sorry again for the trouble, and we appreciate your feedback. In...

circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, since you are a new customer and we do want to make sure you have the best experience, I am able to offer a one time exception in this case.A refund of $114.00 will be issued to your original payment method shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Thanks![redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $47 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for any difficulty in...

receiving a callback. Unfortunately, our agents are unable to request a call for you. However, you can do this at www.groupon.com/help, or by going to "My Stuff" on the mobile app and selecting "Contact Customer Support."I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]