Groupon, Inc.

Hello Bradley,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I would like $200 in Groupon credit or...

$150 in cash refund to my credit card for the returned [redacted] Live Subscription.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Kelsey *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand that there was confusion...

on where your reservation of 12/24-12/25 for Sands Ocean Club was made. You placed the order in your [redacted]@gmail.com account and not on your [redacted]@yahoo.com which had been deactivated. The purchase was made on 12/21. On 12/23/17 you reached out to us via chat from you [redacted]@gmail.com account requesting a refund. We unfortunately had to deny the refund due to the fine print stating "11-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Roberta,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on 02/10/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],
I'm sorry for any misunderstanding. It's never our intention to mislead customers about the value of a deal.
Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling it. When setting our own prices, we take into account...

the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possible. There may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing.
Groupon's goal is to provide our customers with the best deals possible, both locally and online. Groupon Goods is no exception, and we stand behind our offers. If you aren't satisfied with the value of an item you buy from us, we happily accept returns within 14 days of delivery (unless the Fine Print indicates the item is final sale or non-returnable).
I hope this helps clarify things. Please let me know if there's anything else I can help you with.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

taken care of on ticket [redacted]. I can confirm that your refund processed successfully on 09/20/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Andrea,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar *ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because:Griupon has done this for me before, at least 5 times. They have taken my EXPIRIBG groupons and put them back through as GROUPON BUCKS. RECENTLY EXPIRED groupons happened because I have no use for them and because IM MOVING SOON AND CANNOT FIND SOMEONE TO USE THEM. I’m moving to ANOTHER STATE. 
Sincerely,
[redacted]

Hi Julie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Lauren...

*ManagerGroupon Customer Support

Revdex.com:Groupon has me under [redacted]@yahoo.com.  They did finally refund my account. I received chats that said they would refund.  Then I received emails that saud they would not....but eventually they did refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You charged my credit card for something I did not order. Now I have to find somebody to give a friend access to my email account, print 9ff a label and deliver it to my house. That is unacceptable! You trick your customers with false advertising of the product. Then when I order the item you send me something different. If you ordered a 2018 Camaro from the Chevrolet and they sent you  Prius, you would say false advertising. Solve the problem you created. Why is it so hard for you to do the right thing? 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We cannot apologize enough for the...

problems you had trying to print your vouchers. Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because you were unable to access the tickets and make the showtime, I am able to make an exception and cancel your purchase. You are a loyal Groupon customer and we want to make this right. I've just canceled this order and issued a full refund back to the original method of payment.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: To make up for the discount,...

I've gone ahead and issued $18 in Groupon Bucks to your account for use toward your purchase. You can now go ahead and place a new order for [redacted] Dinner Groupon. You'll see these $18 Groupon Bucks applying to your purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble you have been...

through. Sorry for any trouble! I can confirm that your refund processed successfully on 09/07/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.As your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Also I can see that purchases were made using the Groupon bucks.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the inconvenience...

regarding your scuba Groupon in Key West. While the previous reps you spoke to were behaving consistently with our refund policy, I understand that it was still a frustrating situation.It appears that a refund for this purchase was issued in the form of Groupon Bucks for $135.00 on 10/31/16. After reviewing your account, I see that you've made a couple of purchases since then, and that balance has gone down after those transactions posted.To help ease some of the frustration here, I will be issuing you an additional $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding and patience.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble here....

While it is true that we are unable to refund outside of our 3 day window under normal circumstances, I do see that we have an ongoing investigation into this merchant regarding difficulty contacting them. At the time of your original contact, there was no indication that this issue was present, and therefore previous reps were following policy by denying the refund. However, I know this was a frustrating situation, and since we've received multiple reports of this issue, I have issued you a full refund to your original form of payment.Please allow up to 10 business days for this refund to fully post to your account. Additionally, I have issued you $20 in Groupon Bucks to your account for the inconvenience. Groupon Bucks will automatically apply to any future purchase, and will not expire for 180 days.Again, I'm sorry for any frustration this has caused. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I am very sorry for the poor experience...

you had when contacting our customer support team.  That is never what we want to hear and I'll make sure to follow up with that representative directly.I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support