Groupon, Inc.

Revdex.com:
I *ave reviewed the response made by the business in reference to complaint ID 10967082, and find that this resolution is satisfactory to me.
Sincerely,
Robert [redacted]

Complaint: [redacted]
I am rejecting this response because: A Groupon Manager stated he sent me and e-mail with further instructions in the Revdex.com response. But I did not receive any such e-mail from Groupon.  I triple checked all my e-mail inboxes including the spam inbox but I do not have any new e-mails from groupon.  Once again they are failing to deal with my refund properly. Groupon has not contacted me regarding this refund issue.  
Sincerely,
[redacted]

--------------------- Complaint Case Details: ----------------------Deadline: 5 PM CST on 2/22/2016.Customer's email address: ralph.[redacted]@gmail.comThe ticket that lead to the Revdex.com case: https://groupon.zendesk.com/agent/tickets/27727826The customer's orders...

page: https://cs.groupondev.com/users/ralph5915-1/ordersThe link to the Revdex.com thread: https://bluecomplaints.Revdex.com.org/Manager.aspx?cmpl=11133682&ch...⇄ ZD or Revdex.com tickets/threads: Na----------------------------- DRAFT -----------------------------Hello Ralph,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forth.Sorry for any trouble!Regarding your complaint: Groupon Bucks that are issued in place of a cash refund will never expire or disappear, but it's important to keep your account active to take advantage of any incentives involving Bucks. Due to inactivity your account had been disabled which had voided the credit issued, but first I'll need to verify some information for security purposes.Please confirm the Email address you would like us to activate your account. Once your account is re activated we would be happy to issue you the $720 credit which you can apply to further purchases.Thank you for your understanding.Regards,Badri [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: The email address with which you've made your Revdex.com complaint, [redacted], is not associated with a Groupon account.As stated by my colleague [redacted] in ticket [redacted]:"I wasn't able to find your purchase or any recent contacts using this email address. Could you have used an account associated with another email address to make the purchase?"You mention multiple contacts to us in your initial complaint, but the only contact I see associated with this email address is the one [redacted] in the ticket above. In your initial complaint with Revdex.com, you state that you are dissatisfied with our service. However, we are unable to assist or provide better service if you do not provide us with the information for the account, or any context of the issue.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.If you'd like to provide me with the information requested, I will be happy to assist. Please reply directly to me response from Grouponsupport.com.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I can confirm that your account was not compromised. It looks like there was an error that prevented...

your order from processing successfully. To make up for this trouble, we’re issuing you $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Jennifer,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint.I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. For security...

purposes, we are unable to modify anyone else's account without their direct consent. Your name is listed as [redacted] and the account holder's name is [redacted]. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.In addition, as a general policy, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.I was unable to locate any contacts through any of the email addresses related to your account referencing any type of refund or refund request until recently, which at that time would have been outside of policy. If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you for your understanding. If you have any additional questions, please reply to me there.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me...

there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the inconvenience...

caused. As you had requested, I have just issued you a $12 refund to your credit card ending [redacted]. Please allow up to 10 business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Maria,Thank you for contacting us through the Revdex.com.I reviewed your claim and all internal correspondence.I have notified an [redacted] specialist who is reviewing your request.Please stay tuned for an update via email.Regards,Andrew *.Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am very sorry that this order caused...

so much frustration.  At this point, I am able to confirm that your order for the [redacted] did go through successfully, using the $20 in Groupon Bucks previously added to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of and I can confirm that your refund was processed successfully on 06/10/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The problem is not with [redacted] and I have paid multiple ways. Three times directly through my credit card and banking card. The first time was through [redacted] and they are trying to deal with you guys as well. I DO NOT want groupon money! As I stated last time I was told that. Groupon money does me no good. The reason that there was money used what due to the birthday party and was not even used. I do not want the groupon bucks. There are multiple ways that you can reimburse me. I feel that you are hiding behind the basics of excuses for not wanting to reimburse. This should not have to be such a huge ordeal. Put my money back on my credit cards, my bank, and to [redacted]. I have raised the issue with all of them and they say that they are trying to reach you and then you say that you are trying to reach them and cant do anything. I am sick of the games. I just want my money back. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Your claim that I did not attend show because I did not have access to a printer is false & you know it. Contacted Groupon thru your chat line while at library to print pass at noon, day of show, and was told that it could not be printed at that time, "maybe later". Need refund as you failed to provide paid for ticket. this is pathetic.
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care of; I see that your...

issue was escalated to our Groupon Goods team via Customer [redacted] ticket [redacted]. The resolution provided in that ticket shows that you were issued a refund of $47.24 in the form of Groupon Bucks on 12/13/2017. Any Groupon Bucks that are issued to your account will be available immediately after issuance and will apply to the next purchase made automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Delivery IssuesI’ve also emailed you...

directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.”Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am passing this issue along to a manager...

from our merchant resolutions team and they will be following up with your shortly. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Delivery issuesI'm sorry for the delay...

that caused your item to show up after the shipping time frame listed in this deal's fine print.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support