Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  They have refunded me my money for the Groupon Getaway. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank the business for me for helping me out in this situation. And please assure them that I recognize this was an act of hospitality and will not happen if a future situation like this were to occur.  Thank you!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Groupon is blaming their agents responses (promises of a refund valued at $390: $195 as a credit refund and $195 groupon bucks for my "trouble" on a technical glitch which they are stating occurred because they were trying to give me a refund I didn't deserve. Unacceptable. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. Unfortunately, as the [redacted] Gift card deal is no longer available, I am unable to provide a new [redacted] Gift card.Because you had such a poor experience, I've just issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted] replied your inquiries and issued $15 credit for the inconvenience. For reference:"Hi [redacted]Thanks for your response, I apologize for any inconvenience.To help make this right, we’ve issued you $15.00 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards,[redacted]Manager Groupon Customer Support"Additionally, [redacted] honored your further request to have your billing information removed from your account. It appears your requests have already been honored, but let us know if you have further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They have not reached out to me as they said they did and when I respond to the general support e-mail they provide someone gets back to me 1 in 10 times I reach out to them. Furthermore many of my groupons have expired at this point because I could not access them and STILL can't. This is unacceptable. I have been dealing with this issue too long. I want a refund for all my outstanding groupons and for my account to be closed. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. After 3 days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad...

experience when you redeemed your Groupon.Once a Groupon expires, it remains non-refundable but is good at that business for the amount paid for it. If this is something you decide not to do you are free to gift your expired Groupons to a friend or family member since Groupons are transferable from one person to another.To review the details and Fine Print of your expired Groupons, please sign into your account at www.groupon.com/mygroupons and scroll down to the section labeled "Credit Vouchers".Thanks for your understanding. If there is anything else we can help you with, please feel free to let us know. You can reach us by phone 8 a.m. to 7 p.m. Central Time, seven days a week, at ([redacted].Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]My name is [redacted] M and I am a manager here at Groupon. I am reaching out regarding a recent complaint you filed with the Revdex.com.Thanks for your patience, and we're sorry again that this Groupon Getaways reservation didn't work out for you.I understand that there was confusion on where your reservation of 12/24-12/25 for [redacted] Ocean Club was made. You placed the order in your [redacted]@gmail.com account and not on your [redacted]@yahoo.com which had been deactivated.The booking was made on 12/21. On 12/23/17 you reached out to us via chat from you [redacted]@gmail.com account requesting a refund. We unfortunately had to deny the refund due to the fine print stating "11-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help.Regards,[redacted] MManagerGroupon Customer [redacted]"Regarding your rejection: Thanks for your patience, and we're sorry again that this Groupon Getaways reservation isn't going to work out for you.When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point. The refund approval comes down to the hotel's policy and we have been denied that option as a resolution.I do apologize we are unable to give you a call however, if you would like to speak someone, we request you visit us at https://www.groupon.com/customer_[redacted]#contact-us to request a call back for further assistance. This call back option will be available from 8:00 AM to 6:00 PM (CST) Monday to Friday.These are the steps to request a call from Groupon:• Sign into your account at www.groupon.com. • Click the 'HELP' button in the top right corner of the page. (https://www.groupon.com/customer_[redacted]#select-issue) • Please choose the order or the issue you want to address and click continue. (If it is a general issue please click continue without selecting an order.) • You would be able to view the "Request a Call" tab just below the live chat box. • Click the word and fill in the details and submit as "Talk to Groupon".I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,
[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order # [redacted]I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:This does not help me at all.  My money was debited from my account within all but 1 min but I'm having to go through all of this.  I never received a thank you for your purchase email that said anything and no one can't seem to find out why I've never received it.   That is why I do not have ANY contact information to contact anyone!  So basically my money is taken but no product is available? So, no I do not accept this response.
Sincerely,
[redacted]

Hi [redacted] Per ticket [redacted], my colleague [redacted] has already reached out and resolved this issue. Thank you, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the confusion. I checked...

your order and see that we've already canceled this order and issued $30 in Groupon Bucks to your account on 11/25/2016. This credit is available in your Groupon bucks account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You have been refunded for this order back...

to your original form of payment.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I sincerely apologize for the trouble...

here. It seems that you were contacting us from and about your email address of [redacted]. This Groupon account has not yet had a purchase made within it and thus will show as eligible for new customer promotions which you otherwise would not be eligible to receive. Given the Terms of Service for our site stipulate a limit of one account per person, and the fact that you have an existing account attached to the email address [redacted], you could expect to have issues making a purchase using this promotion. We can merge these two accounts if you would like to prevent future confusion. Just confirm your billing address and which email address you'd prefer to use.That all said, a credit card would need to be saved on file in order to make any purchases from our site both for security and to cover the remaining cost after the deduction of the promotional offer. I do see that the chat representative whom you spoke with, [redacted] had offered to help manually create an order for you so you could receive a 50% discount but it seems you turned down this offer. I sincerely apologize for any trouble and if you would like help merging your accounts and placing an order, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: About the closure of Custom Build-Your-Own-Party Package...

for 10. We apologize for any frustration, and a refund has been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for any trouble with this...

purchase.Most Groupon Goods are only returnable within 14 days of receipt. According to the tracking information for this shipment, your order was delivered on 4/15/16. However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm able to go ahead and make a one-time exception in this case....

I've just canceled this order and issued a refund of $29 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Priscilla,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Manager will be using to further discuss your issue.Thank you for your understanding.Regards,Stalin *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this...

has caused. I have gone ahead as a one time courtesy and issued you a credit of Groupon Bucks to your account. This credit is available in your account immediately. Any credit you have will automatically apply to your next purchase (except Market Rate deals and Groupon To Go, if available in your area). If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
I'm sorry for the trouble. I'm able to go ahead and make a...

one-time exception in this case. I've just canceled both your orders and issued a refund of $122 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.  I must emphasize that this is not a typical exception we can make in the future, so it's important to pay close attention to any purchase confirmations sent. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support