Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that you have been in contact...

with our merchant support department in the meantime to discuss your campaign and you were sent a confirmation of a go live date in a follow up email. If you have any trouble contacting merchant support in the future, please let us know and we will gladly follow up on your behalf. I’ve replied to you via the Groupon email portal as well. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello S,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm so sorry for any frustration! We sent an...

email on 8/4/2016 to all customers who purchased this Groupon. I've copied the original email below in case you are unable to locate it:We have some bad news: Hideaway Golf Center has closed. We know—we're disappointed too. If you haven't had an opportunity to redeem your Groupon, we want to get your money back to you as soon as possible.If you haven't viewed your Groupon voucher yet, here's how to get a refund: • Go to www.groupon.com/mygroupons and sign into your Groupon account from a computer.• Click "Claim Refund."You can choose a refund to the form of payment you originally used, or to your Groupon account so you can use that money toward future purchases. Remember to use a computer because you won't be able to claim your refund from the mobile website or app.If you're unable to claim a refund by following these instructions, you might have already viewed your Groupon but not redeemed it. If that's the case, please contact us atwww.groupon.com/support and we'll help you out. The sooner we hear from you, the better we can assist.We really appreciate your understanding and apologize for any inconvenience this may cause. If you have any questions about this, please feel free to let us know.Regards,Groupon Customer SupportThank you for reaching out to us! At this time, I want to confirm your refund processed successfully on 8/7/2016 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Again, I apologize for any frustration or confusion this may have caused. Please don’t hesitate to let me know if there’s anything else I can do.Regards,[redacted]ManagerGroupon Customer Support

Hey Victoria,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello Sarah,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar SManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Refund request for order number...

[redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm sorry that your gift recipient wasn't...

able to use the Groupon deals prior to expiration.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order# [redacted];I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I just issued a full refund back to the...

credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Wesley,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize the trouble you...

experienced with your [redacted] Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You were issued the Trade In credit as...

promised per your conversation with my colleague, [redacted] on 08/11/17. That credit was applied to multiple purchases completed that same day, which included 3 Goods items and 1 Local deal. There is currently a remaining balance of $8.97 in non-expiring Groupon Bucks in your account. You don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usual. The Bucks will automatically apply to your future purchases until they run out. Always make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.If you have any additional questions, please reply to me through the response sent from [redacted]@groupon.com.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we unfortunately don't have any...

orders placed under the email address you reported this issue with. In general though, if you're having issues with a [redacted] gift card they should be able to help answer your questions at [redacted].I’ve reached out to you regarding your issue through a direct email to try and help find what account this might have been purchased on. Please reply back to me there so we can help you best.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] I believe that was a typo in my original message to you.  There were no additional instructions needed to provide to you, and this issue is resolved. [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm sorry for any trouble....

Unfortunately, I am unable to find an account associated with the personal information you've provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble you've run into with this. Because of the specific nature of these purchases, being 3rd party Groupon Stores...

purchases, I'm unable to assist you with this.However, I've passed the issue along to a Groupon Stores Specialist to take a look, and they will follow up with you with more information.In the meantime, please feel free to let us know if you have any questions.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

TManagerGroupon Customer Support

Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your opinion is communicated...

to the appropriate channels.
It appears that our Customer Support Representative, Stephen, contacted you on 10/17 to explain how to customize your profile to filter the kind of Groupons that deals you receive from Groupon. I hope that helps!
Again, I apologize if we've offended you and appreciate you reaching out.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific information in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the trouble that you're having. As stated by Heather in her previous response to you, we have confirmed that this business is still honoring Groupons. However, given the circumstances I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]
ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the thread with my colleague [redacted]. that began on March 6th in ticke[redacted].In ticke[redacted] stated:"I'm very sorry for the trouble. It looks like there was an error that prevented your order from processing successfully. Unfortunately, this deal is no longer available for purchase, so I'm not able to update your order at this point.Our system prevents orders from processing if it thinks they might not comply with our terms of use. Your account was inactive for almost a year before recent purchases were made, due to this inactivity and then back-to-back purchases, your orders were blocked by accident. I'm truly sorry that this happened in this case and we're working hard to improve this process so that we can avoid complications with authorized purchases and make sure your orders process smoothly.We do ask that certain billing details be confirmed by the account holder to ensure account security. We will never ask for full credit card numbers, passwords, or other sensitive details. The information we ask to confirm are details we do have associated with your account but it is important that we stay diligent when it comes to account security."While I understand you were frustrated with this reply, you continued to make threats and make unprofessional insinuations about the manager's rank and nationality. If this behavior continues in this or any future CS inquiry, please be advised that it will not be tolerated.PLEASE NOTE- I must reiterate the previous statement already made to you, which is: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support