Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry, but unfortunately,...

because this Groupon expired so long ago, I'm not able to issue a refund.For situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble. Fortunately, this credit is easy to use—it automatically applies at checkout—and you have plenty of time to use it. The Groupon Bucks don't expire until 4/2/18. Additionally, the credit card used to make this purchase has expired and no refund could be issued to it even if we were able to do so, which we are not.While we cannot issue a credit card refund we have issued you an additional $10.00 in Groupon Bucks for the inconvenience. This new credit will be active for 180 days and wont expire until 4/30/18.I truly appreciate your understanding. Please let me know if you have any other questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I noticed your sister hasn't viewed your voucher yet. "Online only" Groupons, like this one, require online...

redemption. The recipient needs to visit the website listed on your Groupon voucher to complete redemption.For your convenience, I'm  including the redemption instructions and code below.Pull up your Groupon.Visit [redacted]Select desired wines and click "Add to Cart."Click "Check Out".Provide billing, shipping, and payment info.Enter the redemption code located in the center of your Groupon into the "Have a Groupon" field, click "Apply", then click "Continue & Review".Please allow 3-4 business days for your item(s) to be shipped by Wine Insiders.Code: [redacted]Please request the recipient to copy and paste the code given above.Unfortunately, we don't have administrative access to the business' website. If your sister has followed these instructions and continue to have trouble with their system, please contact the business directly at [redacted].If she has already followed the redemption instructions and still having issues, please provide us your phone number, the phone number of the recipient and the email address of the recipient so that we can help you further with this by contacting the merchant.If you've done all of this and still can’t use your Groupon, let us know and we’ll investigate.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I apologize for the frustration, but unfortunately, I'm not able to issue a refund in this situation. Our GrouponLive deals are available to you through a partnership with Live Nation and are considered ticket purchases. As such, they are non-refundable after the day you buy them.We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a "Fine Print" section on the deal page, www.groupon.com/deals/gl-fallsview-group-4. In this case, the restriction in question is: "Refundable only on day of purchase."While I won't be able to honor your request today, you can certainly give this away as a gift. Just let us know the name of the person who will be redeeming the Groupon. If we have this information at least 24 hours before the day of the show, we'll be able to change the name on the Groupon for you. The name on the Groupon must be the same as the person redeeming it at the show.Please let me know if you would like to give this as a gift or if you have any other questions.Regards, [redacted] MManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Guarantee Or Warranty IssuesI’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I asked for a refund to my credit card of the $78 because I did not receive the tickets that I paid money for. Groupon is offering me $78 in Groupon bucks and not a credit to my credit card, like I was told I would receive. Again I was told by a Supervisor named [redacted] on 1/3/17 that they would issue a refund of $78 to the same credit card I paid with.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: it looks like your order was...

successfully traded in for Groupon Bucks on 11/06/2017 to use towards an alternative deal.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I'm really sorry for the trouble you...

had in trying to redeem this groupon. I've just issued a $50 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: As per your order tracking number,...

[redacted], it appears the product was delivered on 8/16/2016 at 11:04 am.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello  [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Grouponcorrespondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am very sorry that there...

was a delay in providing resolution to your issue.   l see that your voucher for rodizio-grill-brazilian-steakhouse-dinner-denver as been charged perfectly.Again, we're very sorry for any confusion with this deal, Explaning you bill which you had attached, the price that was charged by the Groupon was correct, According to the price each Groupon covered the meal which comes to $32.50,  as well as 2  glasses of wine, for a total for $45. That's where the saving portion from the Groupon come in. At regular price, that would normally be $81.99 per person, all inclusive.According to the menu available on the merchant's website, the Full Rodizio is charged at $36.99 a piece, demonstrated on the bill. That comes to $73.98 in total, plus tax, which was $16.32. The total is $90.30, which comes out to $45.15 per person for the extra 2 people that weren't covered by the Groupon. As well, the tip you entered was added to the statement at the end, coming to $105.30,  I hope that clarifies the transaction. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there., Thank you for your understanding. Regards, [redacted]ManagerGroupon Customer [redacted]"

Revdex.com:
I was contacted outside of the Revdex.com system in order to come to a resolution with Groupon. I had to point out several times their misleading advertising tactics in order to come to a conclusion with them. I also find it misleading of them to post this simple response instead of showing several days of back and forth of their customer service apologizing for me being confused for statements made in both email and phone conversations and basically blaming the consumer for their own misleading ads, because as one of their employees so a wrongly put it "we send out hundreds of emails and cannot be guarantee it is correct." I will keep in mind their view of advertising when choosing where to spend my money in the future.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I apologize for any confusion with your...

request. We have already initiated the refund from our end on 10/12/2017 . However it might take 10 business days for the refund to reflect in your account. Hence I would kindly suggest you to have some patience regarding the same.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint for the [redacted] hotel.I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Tell us why here...

Hello Sharon,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm really sorry for the inconvenience...

caused!Order in account:I double-checked, and your "Kids Educational Touch Learning Smartphone - Black" Groupon for $9.94 has processed successfully and is safely in your [redacted]@gmail.com Groupon account.You can find your Groupons by heading to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Merchant name and shipping window:On the original screen where you made this purchase, http://www.groupon.com/deals/gs-kids-educational-touch-learning-smartphone, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"This item is sold through the Groupon Store Fab Findz, operated by Fab Findz. Orders are typically delivered within 5-10 business days."Contacting merchant directly:Have you contacted the merchant? Because this deal is facilitated by a third-party merchant, they'll be able to help you resolve this situation more quickly.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your order. From here you will be able to view your order details and contact the merchant.We ask that you give the merchant 72 hours to respond to your request. If you have any trouble getting in touch with them, please let us know.Thank you for your understanding.Regards,AriefManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:Sorry to hear you are unable to retrieve your...

purchase.I have provided a password reset link to your email id. Kindly reset the password using a desktop or a laptop. An update has recently been released which should take care of this problem, so I’d advise uninstalling and then reinstalling the app after reseting your password in a desktop/LaptopIf that doesn’t work, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like this has already been addressed; I see a full refund...

was issued to the original method of payment on 09/08/2017, in the amount of $448.24.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued a full refund of $76 refund in Groupon Bucks to your account. This credit will be available...

for you to use shortly, and you'll receive an email as soon as it has processed.. I’ve also emailed you directly from [redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble with your...

[redacted] Groupon. I understand this was a mistaken purchase. Sometimes customers accidentally make purchases using the Groupon mobile app on their phone.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support