Groupon, Inc.

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just cancelled your other Groupons and issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because the business still did not take responsibility for the issue
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry to hear about your
disappointing experienceAppears the Groupon has already been traded in twice however once traded in to exchange the voucher a purchase has to be made within hoursSince a purchase was not made the voucher was then reinstated.You're in luck! This Groupon is eligible for Trade In through 1/18/You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***Supervisor Groupon Customer Support

Hi Ann,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Marc
H.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** * in ticket ***Regarding *** restaurant, *** stated:"There are two other *** locations at which you can redeem your Groupon***'s sister restaurants at which you can redeem your Groupon are:** *** *** *** *** Denver, CO 80238** *** *** *** *** *** *** Lone Tree, CO 80124"Regarding *** Cleaners: It appears as if you've already received a refund for this merchant in the form of a trawith Groupon BucksThis was issued on 6/13/17.If there's something else I can assist with, please let me knowHowever, both of your issues in your Revdex.com complaint have been addressed and resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: I have processed a refund of $in the
form of Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support$15.19$

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***Sorry for any confusionOn September 22nd you were issued a full refund to your original form of paymentWe notified you of this refund the same day it was issued, and the refund should appear on your statement as a refund from Groupon, Inc.I hope this clears everything upPlease let us
know if you have any other questions

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title:*** Manager
Contact Phone: ***
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
I am very sorry there isn't more we can do but since this was purchased with Groupon.pr we have no access to that purchase or any of the order details to assist with a refund
I have reached out directly to our customer support contacts with Groupon.pr to request someone reach out to you about this issue
Again, we're very sorry for this inconvenience
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I've found this purchase, Bottles of Cam
Collection Monterey Chardonnay but it's not in the account associated with ***email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [email protected] access your Groupon, please go to www.groupon.comClick on the link that says "Sign Out." Then log back in by clicking on "Sign In," but this time make sure to use the email address and password that you used to make this Groupon purchase Also, I've checked your records and can confirm that this order was shipped on 06/29/and according to your tracking number, ***/apps***, it appears the product was deliveredI would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it.If you're unable to locate the package, you can try contacting the shipping service, in this case ***, to see if they can provide you with a signature confirmation or more specifics regarding where the item was deliveredThey may be able to help you track down the delivery, or provide another solution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hey Liang,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***,
I'm sorry for any troubleUnfortunately, we aren't able to honor your request
Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling itUnfortunately, we don't have the ability to force a retailer or a goods merchant to sell items at certain prices and as stated in our previous correspondence, prices may fluctuate
Groupon's goal is to provide our customers with the best deals possible, both locally and onlineGroupon Goods is no exception, and we stand behind our offers
Once again, all apologies for the frustration and the trouble
Regards,
Christy A
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket *** please reply to me there if you have any further
questionsRegarding your complaint: I've unsubscribed your email address from promotional emails. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I can see that we have already refunded
the concerned order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know. ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, it appears that this matter has already
been resolved as we have processed a refund to Groupon Bucks for the turn-me-loose-fitness deal as of 2/21/after your communication with Groupon CS Manager *** * I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would like to apologize for the experience
you had with *** *** Salon and SpaI do see that you have since been refunded in full and am happy to see that this has been resolved.Please let me know if there is any additional assistance that you may need, reply directly to this email.Thank you for your understanding.Regards,*** *Manager