Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about the purchases for the
Sightseeing cruise for oneI am showing that the orders were pending in the system and we did not advise to place additional ordersTwo orders failed due to payment and one failed to auto collectThere was one remaining order that collected, due to it was never canceled from it's pending stateFor this, I apologize for the misunderstanding.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
GetawaysTeam and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint:I'm really sorry for the trouble this has caused. I reviewed your account and It looks like this
has already been taken care of.Your bucks refund was already processed from our end on 07/19/Please note that the issued bucks won't expire and you can use them at anytime when you find any interesting Groupon deal.Please let me know if there is anything else I can do for my end.I’ve also provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, *** *ManagerGroupon Customer SupportTell us why here

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via ticket #***.Regarding your complaint: I'm sorry to hear due to
the restriction in the Fine Print you are unable to use this GrouponSince this was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift if you can't use it yourself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Could you please forward an email to ***@groupon.com regarding the extension of your expiration date, so
that I can assist you further.I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi ***My name is *** and I'm a manager with Groupon Customer supportI've been alerted of your recent correspondence with us and am responding on behalf of Groupon Inc.I'm very sorry for the troubleGroupons of this type are only refundable within days of the date of purchaseBecause we are
outside that window, we will not be able to issue a refund here.If you would still like to book with this merchant, I can have our scheduling team reach out to the merchantPlease reply to this email and let me know if you'd like to do that.I'm sorry again for the inconveniencePlease let me know if there is anything else that I can assist with.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through
the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: I’ve looped in a manager who works on the
Groupon Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Typically, we are only able to issue a
refund or any type of Groupon Bucks credit within the first days of purchase on a non-expired and unredeemed Groupon, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ deal that you've purchased is a voucher that is valid for items sold through a 3rd party sellerYour items are sold, fulfilled and shipped by the vendor, A-List Finds, by following the redemption instructions and inputting the codes provided within your voucher on the merchant's websiteIt looks like we've provided you redemption instructions with redemption codes on multiple occasions, as well as contact information for the merchant.However, it is unclear in your previous contacts whether your items were ordered back in February when you first purchased the voucher or if the orders were completed within the month of December Either way, once the order has been placed with A-List Finds, you would need to reach out to A-List Finds for the status of your shipment, as Groupon does not have access to their interfaceSince the orders were completed through a 3rd party site, they will not provide Groupon any personal information regarding your order, just as Groupon would not provide any personal information from your Groupon account to A-List Finds without your permissionUnfortunately, we would not be able to contact A-List Finds on your behalf.I would recommend reaching out to A-List Finds here: https://alistfinds.zendesk.com/hc/en-us/requests/newPlease provide the voucher codes that we sent to you in previous emailsI would also provide the approximate date and time your orders were completedShipping and handling was not included, so you should also have shipping charges that were applied to your credit card statement from A-List FindsI would reference the date of the shipping charges in your message to them, as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I am sincerely sorry for all of the
difficulty with this dealAs the offer states "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." You should have received an email with the tickets and the merchant would have emailed you the download link as wellIt sounds like this did not happen and since we were first alerted to this issue, our Groupon Live team has been investigating this for youIf you would prefer not to wait any longer, I could simply offer to issue you $in Groupon Bucks, which is half the total purchase price for the concert ticket you purchased, to apologize for the troubleIf you prefer to continue to wait while we continue to investigate and try to get a new link sent to you, that too is an optionPlease let me know which you prefer. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:Sorry for the inconvenience causedIt
looks like you have already sent your additional products back to usYou can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status."Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.Thank you for your patienceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you again for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Sorry for the trouble, I have sent you the two vouchers with
different bar codes.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: After Groupon reached out to me, I responded the same day to their questionsI also sent a follemail and they still haven't gotten back to meThis lack of communication is completely unprofessional.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI have received my refund
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I am very sorry that this issue continues to be a problem I am reaching out to our Merchant Escalation Team directly so that we can make sure we've done everything we can to assist with this request A supervisor from that team, *** will be following up with you.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your most recent correspondence with another manager, *** in ticket *** I appears the purchase in question is under a different account and the corresponding name is *** ** Regarding your complaint: I'm very sorry you had a negative experience when trying to redeem your GrouponGroupons of this nature often have a consultation required to determine what exactly would be needed on a patient by patient basisWe understand not everyone will be eligible for the service, so we include "Consultation required; non-candidates and other refund requests will be honored before service providedAppointment required" in the Fine Print of the deal in question.Per the terms of the gift cards you purchased, they are not redeemable for cash or creditsGift cards can only be used on Groupon.comThis information can be found here, http://groupon.cardcompliant.com/terms.aspx and also on the back of your gift cards.Once redeemed into your account, the gift cards become Groupon BucksThese Groupon Bucks can not be transferred to other accounts or be reversedHowever, *** can use them on future purchases on Groupon.com and the balance never expires.I am sorry that I wasn't able to provide you with your desired outcome in this matter.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: When you book through Groupon, we
process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionThe hotel stated they were willing to reschedule your stay with them, but you would need to work directly with them to arrange any such change.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***Regarding your complaint: Can you please let me know if you are still receiving emails from us?Regards,***ManagerGroupon Customer Support”

Mr***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. It looks like this issues was already taken care of on August 15, I can confirm your account has been reactivated and the
Groupon Bucks have been reissued to your account.If you have any additional questions, please let me know.Thanks,Manager***