Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 07/11/for the requested Groupon in the account associated with ***@gmail.comYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Groupon,You are denying my refund based on information contained in the "fine print" as you stated This violates the law - https://www.truthinadvertising.org/the-law-of-fine-print/ - and I gave Groupon an opportunity to correct what I thought was a mistake on your part and to retain me as a customer.Since you've decided to do neither, I will no longer be purchasing anything through Groupon and I will be pursuing appropriate legal action.This has been a disgusting experience
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm sorry for the trouble with these
purchasesUnfortunately, we are only able to process refunds on these type of deals within days of purchaseAt this point and at the time when you originally contacted us, you were way outside that time framePlease contact the merchant listed on your Groupon voucher to find a resolution as it is the merchant's responsibility to fulfill the terms of the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I neveer received the two *** *** rings. They gave me credit for one and have not addressed the whereabouts of the other. I asked them to just reship (send) them but they did not want to do that. They could not give me atracking # for the second item or tell me if they were shipped together. Their records are not the best!
Sincerely,
*** ***

Hi Katia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned this issue to one of our Groupon Getaways managersShe will update you via email with her progress.Thank you for your
understanding.Regards,Andi *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Could you please forward an email to ***@groupon.com regarding the extension of your expiration date, so
that I can assist you further.I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello Lori,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I have gotten in touch with a representative
from our merchant escalations team to follow up with your requestThey are currently reviewing payments to give a detailed breakdown and will follow up within hours. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kevin K.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email fromsu***Regarding your complaint, I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint:I'm really sorry for the trouble this has caused. I reviewed your account and It looks like this
has already been taken care of.Your bucks refund was already processed from our end on 07/19/Please note that the issued bucks won't expire and you can use them at anytime when you find any interesting Groupon deal.Please let me know if there is anything else I can do for my end.I’ve also provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, *** *ManagerGroupon Customer SupportTell us why here

Mr***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. It looks like this issues was already taken care of on August 15, I can confirm your account has been reactivated and the
Groupon Bucks have been reissued to your account.If you have any additional questions, please let me know.Thanks,Manager***

Dear Groupon and Revdex.com,Unfortunately Groupon continues to not answer questions and answer my questions or resolve this problem This note from the manager in this email says they sent me a direct message with answers to the questions I don't have any such email from them I double checked my two spam folders to make sure there is no email from Groupon in Spam and there are none All email correspondence from Groupon has by in large been "generic" emails It appears that they dont read.I advise them to communicate openly in these emails insuring all parties are being honest and solving this problem.I encourage anyone thinking of using Groupon to NOT use them How can this business model work This is very very bad customer service.Best,*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complain, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your entire contact history and I'm able to go ahead and make an exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.If you have any further questions, please let me know. Regards,*** *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jake
SManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about you having not been refunded for your Groupon purchase on 03/18/I'm so sorry to hear that you had a family emergency that kept you from redeeming your Groupon vouchers prior to expiration.We were notified by your financial institution that a dispute had been issued against a purchase you madeAt this time, we recommend reaching back out to your financial institution directly to discuss a resolution.I do see that we did issue a refund to Groupon bucks via Trade-in, but the Bucks were not used and expiredI apologize, but we unable to extend this option, given a dispute was processed via your financial institution You are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourselfYou can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/support.Please let me know if you’d like to proceed with Trade In as this is the only option that we have at this time for a refund.Thank you,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
GetawaysTeam and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: You were issued a refund in full on January
14, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

I don't feel that I was the one wrong I don't want there credit which they say never expiresThat's cause I will never use this site againI should have read the review they all say the same thing happen to themI am rejecting it cause I'm not going out of my way to get what is mine in the first place It's called a refund right thank for for your time *** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have issued you a refund for your
*** *** voucher on 8/10/17.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about the purchases for the
Sightseeing cruise for oneI am showing that the orders were pending in the system and we did not advise to place additional ordersTwo orders failed due to payment and one failed to auto collectThere was one remaining order that collected, due to it was never canceled from it's pending stateFor this, I apologize for the misunderstanding.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here