Groupon, Inc.

Complaint: ***
I am rejecting this response because: Here is the rest of their response they left out in their Revdex.com reply but emailed to me- t looks like our system was taking a bit longer than to process your orderWe apologized for the delay, however, did not advise to make additional purchases.Per your chat:*** *** I do apologize I cannot refresh the dealDo you have any other billing info that you might want to use? I will delete this failed order and PLEASE REPURCHASE ITI'll stay online for you. Clearly it shows their rep *** asking me to make additional purchases with different billing info which I did doAgain, stop trying to blame the customer for your processing issues.
Sincerely,
*** ***

Hello Leonardo,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I responded to you in the Revdex.com portal
earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,MunziManagerGroupon Customer SupportTell us why here

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I'm happy to help, but I'll need some
more details firstIf you could provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• Anyone of the following: Order ID (digit number usually starts with or or 7) or Shopping cart ID (digit number usually of form 1XXX-XXXXXX-XXXXXX) or Groupon Number (usually starts with 'LG or 'GG')• Deal/product's full name or title• The date of the Purchase• The total price paid• Any other email addresses you may have used• The last four digits of the credit card that was chargedOnce I have this, I'll be able to find your Groupon and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,***ManagerGroupon Customer SupportTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I have reviewed the Revdex.com reviews and all the complaints from prior customers and it is apparent that this company is not reputtable and does not live up to their guaranteesI'll have no further dealingas with them and have marked all incoming Groupon e-mails as junk and will discontinue my account with themI would not give my worst enemy thr Groupin certificate
Sincerely,
Arthur ***

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondences including our most recent communication with you (Ticket ***) On the original screen where you made this purchase, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the restriction in question is: "Not valid for clients active within the past month(s)." During your initial Live Chat with Groupon Customer Support on May 18, you let us know that you'd previously taken classes with this business using a class passTypically, after days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your GrouponWe ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use itHowever, as a one time exception, I am able to go ahead and cancel your purchaseI just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement*** * Groupon Customer Service Manager

Hi *** Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that we had
clearly mentioned that there would be a additional charge in our fine print and it was missed by you.I will be adding $in bucks for the inconvenience.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complain, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your entire contact history and I'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence I responded to you a moment ago via email from ***.Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly They’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello Jade,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'m sorry to hear about your disappointing experience! We appreciate
receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***It looks like this issues was already taken care of by Groupon Customer Service Manager on August 26, 2016. I can confirm your Groupon for *** was refunded to card ending with ***If you have any additional questions, please let me know.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** * in ticket ***. In ticket *** *** stated:"Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We are only able to issue refunds to the purchaser's accountPlease accept our apologies for any inconvenience."If you are requesting a callback, please follow up with *** in that ticket and email rather than the Revdex.com portal and we will reply However, we will no longer reply in the Revdex.com thread, as it's not productive to not communicate directly Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***m.Regarding your complaint: It appears to have been
resolved.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Because you have already used the cards,
I cannot issue you a refundHowever, to make up for the trouble, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support”

Hello Jodi,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: You currently have a purchase for the Pet Robot Vacuum and Mop bObi by bObsweep (Scarlet) in your Groupon accountThis purchase was made on 7/using Groupon Bucks that were previously issued for a refunded Pet bObsweep Robotic Vacuum Cleaner & Mop (Champagne).The Pet Robot Vacuum and Mop bObi by bObsweep (Scarlet) was delivered on 8/to your addressThis item was not returned which is why you haven't been refunded for itYou were refunded for the Pet bObsweep Robotic Vacuum Cleaner & Mop (Champagne) to Groupon Bucks on 7/when you contacted us about the order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Bethany MManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thank you for contacting us about the
unauthorized charges on your credit card; we're very sorry for any difficulty with this.I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legalUnfortunately, we are unable to locate the unauthorized charges and regret to inform you that, due to the length of time since these charges have posted, we will not be able to find or process a refund at this moment.We encourage you to reach out to your banking institution to discuss this matter further, and find out how they can further assist you from there.My apologies again for the troubleIf you have any additional questions, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just issued you a full refund to your credit card. I’ve also emailed you directly from
[email protected] via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support