Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.The email is in regards to your complaint about you not having
received a refund for the Wheel alignment with a lifetime warranty, includes inspection of steering and suspension services that you were unhappy with.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for your response It appears that you have been in contact with one of our supervisors regarding this matter as you patiently waited our response hereI'm glad to see that your Macbook Air order processed successfully on 4/4/$of Groupon Bucks from the mentioned gift cards were applied to this order I just checked the tracking information for this order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase, but please let me know if you need help with anything else and we apologize again for the frustrating experience.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about the issues that you have experienced
with the *** *** * Activity Tracker Fitness Band - Regular Fit - Black purchaseWe did advise that this item was sold via a third party and advised how to reach out, but we never received a response.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much
Sincerely,
*** ***

Hello Maureen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble while trying
to redeem your voucher.I double checked and it appears that you were already provided with the refund on 07/15/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/01) */
Hi There,
I'm sorry for any trouble with this purchase
It looks like we've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other document
Once you've done that, place the label on your return shipmentFor future reference, you can generate a return label on your own within days of receiving a product: visit http://gr.pn/GoodsReturns to see how
After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processedPlease keep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedYou can keep an eye on the progress of your return using the tracking number on the attached shipping label
Thank you for your patience and understanding
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive the prepaid label and the total amount of the refund has hit my accountthank you very much to both the Revdex.com and Groupon for quickly solving my issue

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague *** on April 13th in ticket ***.In ticket ***, *** did apologize for any frustration, and reiterated that the trawas the only option for this refund request.Please know that the trapolicy applies to all customers, and while I understand if you disagree with it, we cannot fulfill your refund request.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: yes it was finally delivered, however it took me filing a complaint with the Revdex.com in order for them to finally do something about the problemI can forward all emails between myself and Groupon if needed
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I am truly sorry to hear about the experience you had attempting to redeem this GrouponWe're always working to make sure every
deal is a great value and easy to useI sincerely apologize that we haven't delivered. Unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase. However I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve also emailed you directly from ***@groupon.com via Ticket *** with more specific details Please reply to me there and let me know if you would like to proceed with Trade In or if you have any additional questions. Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: The Ultimate Date Night deal includes all of
the needed information on redemption and spending minimums in order to utilize the *** gift cardWe include a large portion of the deal's description to these details as they are more involved than a regular restaurant voucher.Below is directly from the deal's description and included links to the required details:"Before you buy, please check which theaters, restaurants, providers, and denominations are available near you.Click here to view participating movie theatersClick here and enter your zip code to view participating restaurants and providers, denominations and spend minimums.For frequently asked questions on claiming your e-Movie Cash tickets, *** eGift Card, and more, click here."Your original request for a refund was declined as this deal is listed as "ALL SALES FINAL" but see that one of our agents had offered you a refund to Groupon Bucks credit in other correspondenceI have processed this refund for you as previously offered.As stated in your chat the deal's rating is publicly visible and has not been removed from the deal's page as we do want our customers to know other customers' experience with the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 8, 2015/08/03) */
Hi***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I just double checked and can confirm that your refund processed successfully on
7/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement
Since it has been over days at this point, if this refund still hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status
I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions
Regards,
***
Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:it is completely non-responsiveThe party also reached out to me privately, which I find inappropriate given that I have chosen to proceed through the Revdex.comTheir contention is that their advertisement for this deal was not incomplete because they provided information in a "q & a" portion where other customers asked questionsThat is not an adequate responseThe onus is not on the buyer to ferret out information where it may be hiding in the questions and answers of other customersInformation that is important to the purchaser should be provided openly and honestly in the main portion of the dealGroupon has also on numerous occasions suggested I gift this deal to someone else instead of using it if I am displeased, as if I paid for this deal with something other than money and can just give it away at randomWhatsmore, the deal can no longer be redeemed as the time to redeem it has lapsedThey are in effect doing nothing to resolve the issue at all and are giving less than sincere statements to try and get rid of the complaint
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner
businessesI'm sorry for any confusion!The best way to get the help you need is to contact your Groupon account representativesYou can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screenYou can also contact our Merchant Support team by email at ***@groupon.com for assistance.Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortlyThanks for your understanding!Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: A full refund to your original form of
payment was processed on 6/13/17.If you have any additional questions, please reply to via the email I sent to you directly.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I completely understand your
dissatisfaction with everything that happenedI'm sorry this Groupon isn't working out for youI do understand your situation and I am able to make an exception.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague *** sent on January 18th.Regarding your complaint: As you originally requested, and previously stated to you, this Groupon was refunded The credit is already available on your accountWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** *ManagerGroupon Customer Support