Groupon, Inc.

There was no reason for the card to be run after it was rejectedWhy keep the card on hold in order to run it againI have multiple transactions for the same thing because apparently my card was "rejected" then ran again in their system because apparently the company runs the card even after they reject itMakes no senseIf a card is rejected- don't run it again.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***groupon.com.Regarding your complaint: I’ve provided more specific
information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards,*** **SupervisorGroupon Customer Support”

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am very sorry for the trouble you've
had trying to redeem this voucherWe have tested this code according to the redemption instructions and have not received any error messagesUnfortunately we are unable to issue refunds beyond days of purchase and again my apologies for any misinformation that was provided.I’ve provided more specific instructions in my direct email to you (Ref*)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I was falsely accused, by a member of your company, of doing something that is not true or within my character I wanted the recording to be reviewed by The Revdex.com for this reasonI want all consumers to be aware of what happened to me through Groupon, which is the main reason I submitted the claim I already received my money back from the *** *** dispute, since *** resolved it in my favor Thank you!

“Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support”

Complaint: ***
I am rejecting this response because:The issue has not been resolvedGroupon continues to hold my money, refuses to refund and refuses to deliver merchandise
Sincerely,
** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s*Regarding your complaint: At this time, we are unable to
deliver packages to PO box and APO addresses. We're continuously updating the locations where Groupon Goods can be delivered and we hope to deliver to all possible locations in the future.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Amarnath VManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:My vouchers were not expiredI stated this repeatedly in all the correspondence between myself and GrouponI told them repeatedly that they were about to expire or close to expiringThey tend to want to change their story so they don't have to do their jobs quite oftenYou talk to one representative they tell you one thing, you speak to another they let you do what you need to doI have had multiple representatives encourage me to trade in nearly expiring groupons if I cannot use themI was told by multiple representatives that this works well for them because they cannot offer refunds and these representatives believed that assisting the customer was more important than fighting with them over semanticsGroupon has done nothing but show me that they like to fight over semanticsI do not accept this response because my groupons were never expired as this representative statesThis is another tactic involving semantics that they like to use and I do not accept it as a solutionI think they need to be held responsible for their lack of reading comprehension when it comes to complaints, not listening to customers, and many representatives do not even possess simple spelling and grammar abilitiesThis makes it nearly impossible to speak to any of themThey do not read responses nor do they read complaintsIt makes it beyond frustrating as they do not have a phone number and all communication is through emailAlso they take sometimes weeks to respond to a complaintI wish there was a way to fix this, but I don't think Groupon is willing to, and that is very sadThey would rather use a celebrity to make themselves look better and continue to hire sub par customer service representatives
Sincerely,
*** ***

Revdex.com:
The email I received via Revdex.com from Groupon stated that an email had been sent prior to them writing the email through Revdex.comI have checked my email including junk and spam folders and I did not receive an emailPlease confirm that they emailed the correct account *** as listed in my complaint through Revdex.comAs it stands, this matter has still not been rectifiedThank you!
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **SupervisorGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Sincerely,
Alicia ***

Hi ***,
Sorry for any confusion!
Your order was refunded to Groupon Bucks on 10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there
Groupon
Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons
I hope this clears everything up! If you have any other questions, please let me knowOtherwise, enjoy your Bucks!
Regards,
Groupon Customer Support

Complaint: ***
I am rejecting this response because:In an attempt to resolve this issue, a representative from Groupon emailed me on January 20, 2017, offering me $in Groupon Bucks--not the full $that I paid for the oil changeI replied to this email with the same response that I'm giving today: Groupon has engaged in fraudulent business practices and therefore has lost my businessThe only form of resolution that I will accept is a refund of $
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** on April 3rd in ticket ***I responded to you a moment ago via email from
***, and please be certain to send any replies to that email directly for further follow-up.Regarding your complaint: As stated in ticket ***:"Sorry for any confusionIt is never our intention to mislead anyone about the value of a Groupon.The value and discount percentage listed on each deal reflect the regular full price for that product or serviceIf the business offers other temporary discounts or decides to change their standard pricing after their deal is featured, the relative savings and value might change.The full prices you see on our website are the suggested retail price for the itemsAny discounts reflected in the prices that Groupon offers are variable, and can change from day to day due to our dynamic pricing structureWe do our best to keep our prices low and to make sure all the information about the product is available for our customersAny sort of promotions, refunds or offers of compensation made by our customer service team will be based on the purchase price of an item, not on its full retail value.Unfortunately, we cannot foresee or control these changesThat said, we work very hard to make sure that the deals we feature are the best aroundI’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.However, we can still offer you a new voucher in exchange for this one through Trade InPlease let me know if you have any questions about this or if you’re ready to proceed with Trade In."While I understand this isn't the outcome you desire, I do have to reiterate the above informationIf the merchant is open and honoring the Groupon at the rates agreed upon at the time of the deal being created, we cannot issue an out-of-policy refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request for a refund and we consider this issue resolved.PLEASE NOTE: If you would like to initiate that trafor this deal that was previously offered to you, please reply to the email sent from ***@groupon.com, and I will personally take care of that for you.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm so sorry for the trouble. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ** ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Groupon has refunded my order as requested
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Non response and also on refund status
I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Because refund was given
Sincerely,
*** ***

Hello, Looks like your issue has been resolved in the separate email sent by our managerIf you need any more help please feel free to reply to the email. Regards, Lakshmi *.ManagerGroupon Customer Support