Groupon, Inc.

Complaint: ***
I am rejecting this response because: Even though I "eventually" was given a refund after months of back & forth communications with various "supervisors" at Groupon, I feel that other consumers need to be aware of their deceitful practices! I feel that their rating, if any, with the Revdex.com should not be a good one! I hope that what I had to go through, and others that I spoke to after this happened to me, consumers wishing to purchase anything through them will think TWICE before doing so. You may be able to "save" a few dollars, but it's not worth the trouble if you have any issues with your purchase and hence, request a refund from them. When something is THEIR FAULT, they need to take responsibility for it and not turn it around to make it look like it was the purchasers!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I was told someone was going to contact me but no one has.
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve reviewed your request for a refund,
but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: They are still investigating this complaint and no resolution has been proposed by the business at this timeIt has now been a month since we've submitted this complaint and nothing is resolved
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:It looks like for the purchases for which
your refunds were requested, you have already disputed the charges with your bankSecondly, upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed.In your previous email correspondence with groupon, we had mailed your unused groupon vouchers in the pdf formatThough you are welcome to use them, we do ask that you discontinue use of our website going forward.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I can't apologize enough for the
frustration this has caused with this orderAs per policy, we will be unable to cancel the goods order after hours of purchase but in this case I can see that due to card error this order was created.With regards to this order, I can see the order has been delivered to you and we take sole responsibility for the error from our endSo I've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thanks for your email, and I apologize
for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.Regards, *** **ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us again through the Revdex.com.I have notified the manager assigned to your issue and they'll be following up soon with another email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Sorry for any trouble you’ve had tracking your orderI just checked the tracking information for your order and fortunately, it looks like it was already delivered!You can keep an eye on your shipment's progress by visiting https://www.wherezmyorder.com/Please enter your order number and zip code, then click “accept.” Your order number is ***Hopefully you're already enjoying your purchase, but please let me know if you need help with anything else.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from
***@groupon.com.Regarding your complaint: This Groupon Stores item is sold by a third-party merchantFor all issues, you will need reach out to the merchant directly.I’ve provided more specific instructions in my direct email to you. If you do not receive a response from the merchant within business days, please let me know. For the trouble and inconvenience, I've just issued $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** *SupervisorGroupon Customer ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comRegarding your complaint: Groupon has confirmed this business to be
open and accepting vouchersBefore I would be able to consider a refund, I need to reach out to our Scheduling TeamThey will communicate your information to the merchantIf you could please reply to this email and confirm the best way to reach you and your preferred appointment times, our Scheduling Team will take over from there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, *** * Manager Groupon Customer ***

Hi *** Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion. I have checked all our records. It looks like refund was already issued to your credit card on June-6, Please allow up
to business days for this to be reflected on your statement.Please let me know If you have any other questions. Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I double checked and it appears that your
pending orders were already cancelled along with the unauthorized purchase on 03/29/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hey ***I revisited this issue with *** *** *** and received the following information:"This merchant ran a S(self-service) deal and set it as expiring relative to purchaseThis means that it runs indefinitely instead of stopping with a set expirationThey had one purchase a year later and contacted us when they realized it was still up."I'm sorry for any misunderstanding that occurred when you originally set up the dealHowever, because Groupon isn't at fault, we won't be able to honor your request regarding additional payment - we'll only be providing payment in the proportions originally agreed upon when the deal was run.The contract that you signed states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." *** has mentioned this beforeThis decision is final, per the contract you signedAs I've mentioned in my previous responses, you can also call Merchant Support if you would like further explanation.The phone number for merchant support is (*** ***Thank you,*** **ManagerGroupon Customer SupportThThanks for taking a look at thisFor some context, from what I saw in Salesforce, this merchant ran a S(self-service) deal and set it as expiring relative to purchaseThis means that it runs indefinitely instead of stopping with a set expirationThey had one purchase a year later and got upset when they realized it was still up.He is basically claiming that this is Groupon's fault and asking for the full purchase price of the dealHe is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. Risk chimed in stating that we will not be honoring his request as we are not liableHe set up his own deal and misunderstood the termsThe contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." *** let him know thisReally there is no other explanation to give him other than this decision is final, per the contract he signedHe can also call Merchant Support if he wants further explanation. anks for taking a look at thisFor some context, from what I saw in Salesforce, this merchant ran a S(self-service) deal and set it as expiring relative to purchaseThis means that it runs indefinitely instead of stopping with a set expirationThey had one purchase a year later and got upset when they realized it was still up.He is basically claiming that this is Groupon's fault and asking for the full purchase price of the dealHe is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. Risk chimed in stating that we will not be honoring his request as we are not liableHe set up his own deal and misunderstood the termsThe contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." *** let him know thisReally there is no other explanation to give him other than this decision is final, per the contract he signedHe can also call Merchant Support if he wants further explanation.Thanks for taking a look at thisFor some context, from what I saw in Salesforce, this merchant ran a S(self-service) deal and set it as expiring relative to purchaseThis means that it runs indefinitely instead of stopping with a set expirationThey had one purchase a year later and got upset when they realized it was still up.He is basically claiming that this is Groupon's fault and asking for the full purchase price of the dealHe is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. Risk chimed in stating that we will not be honoring his request as we are not liableHe set up his own deal and misunderstood the termsThe contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." *** let him know thisReally there is no other explanation to give him other than this decision is final, per the contract he signedHe can also call Merchant Support if he wants further explanation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.Thank you very much for your help
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello Natalya,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Your refund was confirmed shortly after
you sent this inquiry and the refund should be in you account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Ashley *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleI've just issued you a refund in Groupon bucks and removed the
Groupon from your accountThe value of all the cancelled voucher is $The bucks can be found shortly in your accountThus kindly check your account to confirm on the refundThe same can be used towards any purchase in our website.Please get back to us for any further assistance. Regards,*** *ManagerGroupon Customer Support

Hi Jennifer, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint on not getting your Buy with Friends
credit:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Yoseff *ManagerGroupon Customer Support