Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am sorry for any trouble and frustration
this has causedWhen reviewing the deal page for this Groupon we did include a Departure Point which is *** *** Resort in Ka'anapaliOn the original screen where you made this purchase, http://www.groupon.com/deals/viator-hawaiian-hotels-and-resorts, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the restriction in question is that the voucher is All Sales Final.We were recently notified by your financial institution that a dispute had been issued against a purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account we have made the decision to deactivate your accountHowever, after further review and as an exception I've gone ahead and reactivated your Groupon accountPlease visit www.groupon.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer ***

Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I'm very sorry for any trouble
On the original screen where you made this purchase, http://groupon.com/deals/***-shoppe-6, we included a "The Deal" section on the deal pageThis section includes a description of the deal
In this case, the restriction in question is:
"$for $toward prescription lenses and frames"
Typically, we're only able to cancel a Groupon within days of purchase (unless stated otherwise in the Fine Print)We ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it
However, because you previously contacted us just outside of this window, we credited your card and removed the Groupon from your accountYour refund processed successfully on 10/to the card ending in It should appear on your statement as a refund from Groupon, Inc
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement
Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status
I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions
Regards,
*** M
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Long live the Revdex.com!
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@groupon.com
Hi ***,
My apologies for the trouble with the item and delayed response to your Revdex.com issueAs was stated when you had contacted us directly
when this item was purchased there was the opportunity to select which color and size you desired
I apologize that there was any confusion or difficulty with this order but I am happy to see that it looks like a solution has been reached between you and our support team since this was sent
Please let us know if we can be of further assistance with anything else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from *** through ticket #***Regarding your complaint: I'm very sorry for
any trouble you had with your purchaseI've reviewed your account and I see this was purchased via Groupon.comEach purchase made on our website goes to an review screen prior to the order being finalizedOn this specific order, it asks you to confirm the name the tickets are being reserved underAdditionally, on the page where you clicked the 'Buy' button, https://www.groupon.com/deals/goldstar-new-york-renaissance-faire, we included a section titled "Things You Should Know"This section stated, This is an outdoor eventALL SALES FINALGroupon promo codes may not be used for this offerDiscount reflects current ticket prices, which may changeTicket value includes all feesHolder assumes all risk in connection with the event and releases Groupon, Goldstar, the venue and their affiliates from any related claimsMerchant is solely responsible to purchasers for the care and quality of the advertised goods and services."You mentioned this order has been reported as unauthorized to your bankIf you dispute the charge with your financial institution, then we have to let that process run its courseYou should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you on September 1st via email from ***[email protected] your complaint: In regards to your event tickets,
I encourage you to view the vouchers presented on the My Groupons page pictured in your attachment since you stated you have not done so yetWe have recently moved to a different form of ticket distribution directly through email but this deal may still be providing tickets via the "View Voucher" buttonThese tickets were only refundable on the day of purchase per the Fine PrintIf there are issues with distribution we can investigate that matter but please confirm they are not already available as mentioned above.Your *** purchase has been refunded and that will appear on your statement in business days or fewerI apologize for the delay in processing on that refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Sorry for the continued trouble. I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I'm very sorry for the trouble you've
experienced with this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** **SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I'm really
sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund of $36.75 was processed back to your original form of payment on September 12.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your patience.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11111181, and find that this resolution is satisfactory to me
Sincerely,
Jonathan ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can confirm this refund was already
processed on 12/back to the original form of payment, it will take up to business days to reflect on the statement from the date it was processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any confusion regarding this
purchaseOn the deal page where you selected the dates we stated:"All reservations are nonrefundable, no cancellations allowed" and "Offer is not eligible for our promo codes or other discounts."Because we included this information on the deal page prior to purchase we cannot offer a refund for you on this reservationSince this purchase has been disputed with your financial institution you should work with them for any further assistance with this charge.If you have any additional questions, please reply to me via my direct email (Ticket ***.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I see that you were able to purchase $
*** eGift Card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com: My complaint has been now resolved to my satisfaction So I’d like to close out this complaintThank you *** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, ***
*Manager Groupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon sent emailsThe first email stated that they have closed my complaint & there is nothing else they can doGroupon's second email is the one sent to the Revdex.comIf Grouponreally wanted to make it right, they would reimburse me & go after the fraudulent company that advertised on their website.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They just sent me the same generic response about a traagain.
Sincerely,
*** ***