Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I've attached the return label for your Groupon Goods order in the response sent today on Tuesday, 3/22.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi ***Thanks for your response in the Revdex.com Portal, and I apologize for any trouble. I responded to you a moment ago via email from ***It looks like this has already been taken care of for you by *** * in ticket number ***She issued $in Groupon Bucks for the trouble you encounteredShe also explained that the hotel would not approve a full refund for the unused rooms and a little about the location of the hotel in regards to New York City's well known landmarks.I hope she was able to answer all your questionsHowever, if you need any additional help, please reply to my direct email and I'll be happy to assist. Thanks again,*** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***
Regarding your complaint: Sometimes customers accidentally
make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happenedUnfortunately, I am not able to offer a refund in this case. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that your voucher is expired 07/30/and the reason
for the delay in giving resolution to you that you contacted us after so many years.We want to give our customer's best experience in all our deals with best offer. I sincerely take this opportunity to apologize that we are not able to help in this deal.I would be processing $in groupon bucks to you to avoid your disappointment and would like to confirm that these bucks will be available for days.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello Monique,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] me assure you that your Groupon account is still active, I’ve provided more specific instructions to access your Groupon account in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I am sorry that we weren't able to provide you with your desired outcome in this matter. While I understand that you are not satisfied
with the previous replies you've received, we have provided you with the best solution available in this circumstanceWe are not able to assist any further with your particular request and we consider this issue resolved. Regards, *** MManagerGroupon Customer Support

Hello Angelina,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It looks like this has already been
refunded for you as one last exceptionAny additional instances where tracking shows an item has been delivered but you haven't received it, we unfortunately won't be able to refund it and you'll need to submit a claim with the carrier.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lance *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI wish it wouldn't have had to escalate to this level, but I believe Groupon management has made a good faith attempt to remedy the situation
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued a $in Groupon Bucks to your account for the dealThis credit is available for you to use
immediately and will expire in days.I’ve also emailed you directly from [email protected] via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your account and I can see that your refund was already processed on 10/13/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:*** **Please call me on the phone so we can discuss this matter further My phone number is listed in my profile because this is public record, I don't want to place my phone number here.If you are unable to get a hold me, let's block off minutes to chat on the phone sometime this week to discuss this matter further and close this case
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jake
***ManagerGroupon Customer SUpport

Hello ** ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I understand that you've had a difficult time with our Customer Support TeamThat's very frustrating, and I recognize thatI'm sorry for the trouble that you've had. As stated by *** his email, we have gone ahead and issued a refund for this order back to the original form of paymentYou should have received an email confirmation once the refund was processedIf there's anything else we can do for you, please let us know. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am very sorry for the continued
trouble you've had trying to locate this purchaseI appreciate you providing so many details for this purchase, this should absolutely help us locate the charge in question.I do want to confirm that because the statement is showing this purchase was from Groupon.co.uk, that tells me that this purchase is not something our Groupon.com/US based representatives will have access to.I have reached out to our team in the UK for assistance directlyThey have confirmed that your refund was processed back to the original method of payment on 9/30/That should be reflected on your statement within 7-business days of the issuance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I still have yet to recieve my refund and as I have stated numerous of times I have returned the product and they have recieved it but refuse to return my moneyyou have also not been any help with this matter and I am in the process of seeking legal action because this is basically theft if not fraud
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thanks for your email, and I apologize for
any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support