Groupon, Inc.

Hi ***My name is *** and I am a Manager here at Groupon reaching out to you regarding the recent compliant you filed with the Revdex.com.Sorry for any trouble! I can confirm that your refund processed successfully on 12/You should have received an email confirmation shortly
after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** MManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You were issued a refund to your original form of payment for this order on 12/12/as a one time exceptionThere were separate credits issued for a total refund amount of $It can take up to business days for those credits to post back to your statement and they may not all post on the same day.While we were happy to make this exception for you, please be aware that exceptions of this nature may not be honored moving forward.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hi ***, I have to apologize for the delay in responseWe've been inundated with an unusually high email volume and are working to respond to inquiries as fast as possible.I'm going to loop in a Getaways Specialist to review your case for further considerationPlease stay tuned for an
update via email. Regards, Kelsey RManagerGroupon Customer Support

Hey *** Sorry for any trouble! Your refund processed successfully on 08/16/ to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route
those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process. If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questionsRegards,*** * * Team Lead - Customer Service

Hello Cambiz,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: For the safety and security of Groupon, we
often review accounts for potential risksUpon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed.I have attached the voucher for Magnolia Plantation and Gardens to my direct email to you (ticket #***)Though you are welcome to use your remaining voucher, we do ask that you discontinue use of our website going forward.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket ***, it was stated:"Most Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on December 28, This holiday season, purchases made between November and December 25, 2017, can be returned until January 14, Since your package was delivered around that time, we will honor your request."Regarding your complaint: I am truly sorry for the frustration concerning your orderAs an online consumer myself, and someone who has gone through a similar situation in the past, I wholeheartedly understand how you feel.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.You can return most products within days of receiving them, but keep in mind that some items are not returnablePlease check the deal's Fine Print for specific details about returnsFind more information on our standard return or exchange policy.Unfortunately, we are unable to physically mail you a pre-paid return label but as mentioned in our previous email - we'd be happy to issue you one via emailI understand that you currently do not possess a printer, so I would suggest asking a friend to print it outYou could also try visiting your local library / Staples / Office Max / Office Depot as a resource to print your label.Again, we've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit https://www.groupon.com/faq#faqs:content-to see how.In addition, I've gone ahead and issued $in Groupon Bucks to your account as a personal apology for the troubleThis credit is available immediately, will automatically apply towards future purchases and will not expire until 7/20/18.Thank you for your understandingIf you have any further questions, please reply directly to the email I sent via ***@groupon.com.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Sorry for any trouble! Your
refund for the mentioned groupon has been processed successfully on 12/05/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process. If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, it looks like the refund of $
for your refund was already processed from our end on Jan-22, to your original form of paymentPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
E.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I have attached and sent you two of your unused voucher for *** Juice via email from [email protected] you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund issues regarding your Groupon
voucher for Michigan Powered Paragliding.I apologize for all of the back and fourth and I completely understand your frustration. I've just canceled your purchase and issued a refundI’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there via ticket #***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I'm very sorry to hear about the trouble with this event and want to assure you we send out notices whenever we're informed of any change to
a Groupon deal.I wasn't able to see any related purchases in your account, and you mentioned a friend had purchased these ticketsIn this case, it's possible that an announcement had been sent regarding the cancellation and had been filed in your friend's spam folderHowever, without any information for which Groupon event it was I'm unable to provide more specific details.We are always working to correct unfortunate situations and this circumstance is no exceptionHowever, we'd need to speak to the person who made the purchaseFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon send this request to Groupon Customer Support in a separate email, using their email address associated with their Groupon account, to [email protected] sooner we hear from them, the better we can assist.Thanks for understanding, and please feel free to let Groupon Customer Support know if we can help with anything else!Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I never received any email with any explanation as mentioned by themI also never received a discount I at least deserve the shipping fee back.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi Jackie,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm very sorry for the trouble. Typically, if your order arrives damaged or defective, you can always return it within days of deliveryWe did extend our return
window for holiday orders, but unfortunately this just covered orders placed between 11/15/and 12/15/15.Unfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this pointYou can visit http://gr.pn/GoodsReturns to read more about our return policyHowever, as listed in the Fine Print, this order is covered by a 90-day warranty from the vendor.After reviewing our email correspondence, I see that a Customer Service Representative has escalated your ticket to our Groupon Goods Team, who will be looking into this further so that they may provide you with the warranty contact and further informationThis issue was escalated on 1/1/15, and you should be receiving a reply in the next few days, after our Groupon Goods Team has had a chance to contact the vendor and gather the necessary information.If you have further questions after the warranty information is provided, please let us know.Regards, Brette *.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Return or exchange issuesI’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Youre refunding my money to a card that I've already explained is not in serviceThe cars and the issuer are no longer my bank of useIt's also expiredI have mentioned this and would like the funds sent to my active account which ends in and is on file with Groupon. Please confirm or advise if further info is needed
Sincerely,
*** ***