Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***.Regarding your complaint: I sincerely apologize for the troubleWe
were able to locate the unauthorized charges, and a refund has been issued.I’ve provided more specific information in my direct email to you via ticket number*** If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The claim with my credit card company is complete and was not satisfactoryGroupon needs to refund the $because I have not intention of using this groupon at a business that would run such scam so I'm out the money for nothing
Sincerely,
*** ***

Complaint:
I am rejecting this response because:Continuing to give me additional "Groupon Bucks" and apologizing for my "trouble", does nothing to rectify this situationWhat it does is make me angrier I am not asking you to purchase the deal for me, I am asking you to get me the tickets that I had already purchased, and someone at your company decided I shouldn't have I am willing to pay the originally agreed upon price I don't care if the deal is not available anymore You screwed up, and you need to fix this I will not be satisfied until I have the tickets returned to me If that means your company has to pay the difference to get them at full price, then that is what you must do.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I see that you have already traded in
your Groupon for *** *** at *** *** Boutique Salon on 08/28/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am sorry for all the back and forth
to resolve this matterI checked your account, and it looks like Groupon Bucks were deposited on 7/28/for the amount paid of your Groupon and then used on purchases on 7/28/and 7/29/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***Supervisor Groupon Customer Support

***
As previously stated, the room rate of the date you selected for your reservation was advertised as $for one nightTaxes and fees of $were added, and your total of $was displayed at the checkout screen before you completed your purchase.The deal option you purchased was
a Double-Queen StudioYou did not pay an additional fee for an oceanfront viewYour reservation correctly stated the room option you paid for, a Double-Queen Studio.The resort fee of $+ tax you paid at checkout does include parking at the hotelYou stated both hotel parking lots were fullThe *** Beach Inn cannot control how quickly their parking lots fill up, nor can Groupon.Unfortunately, we are not able to issue a refund for your reservationWe spoke with the hotel and they confirmed you were a no-show for your reservationThe hotel further confirmed that when you contacted them on your day of cheyou were informed that the full cancellation penalty would applyYour reservation remains non-refundable.Thank you for your understanding, and please let us know if we can assist you with anything else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11146668, and find that this resolution is satisfactory to me
Sincerely,
Rhonda ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] via Ticket ***Regarding your complaint: Per our privacy policy
we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the purchaser has already contacted us regarding this issueIf they have any additional question, we suggest they contact us directly.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would first like to apologize for
the experience with Remote Static and Vibration Dog Training CollarI am really sorry to hear that your dog was injured and hope that he/she has healed sincePer our policy I will not be able to refund this purchase, however I have issued in Groupon Bucks to your accountI appreciate your being a loyal Groupon customer and hope that you are able to find something that you enjoy soon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hey Laura,Thank you for rea*hing out to us through the Revdex.comI have reviewed your most re*ent *omment and all internal Groupon *orresponden*e.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon *ustomer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the inconvenience this
has causedUnfortunately, we aren't able to issue a refund unless there is an unresolved problem with this business' service, or they have displayed an act of customer disserviceIn looking through your request, it appears that this is not the case hereWhile I understand that your personal circumstances may be making it difficult for you to redeem this voucher right now, there's still plenty of time for you to use it before it expires on 06/08/If you're having trouble making an appointment, let me know and I will be happy to assist.If you don't foresee the opportunity to use your Groupon before it expires, you can always give it to a friendGroupons tend to make excellent gifts.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, an account specialist is looking into this,
and we'll get back to you after we've investigated.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:We identified the reason for a delay in
your payments (an internal error when processing your change of bank info), and will be having a member of our Merchant *** Leadership Team reach out to you, to ensure your concerns are taken care of.I’ve provided more specific instructions in my direct email to you (Subject: "Regarding Revdex.com ticket #*** ; Reference ***)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***Tell us why here

Hello HeidiThank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Shaun
*Customer Service ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I understand there was some difficulty redeeming your Groupon for "Three
oil changes." Ordinarily, we try to resolve these types of issues with the business directly so that you can use your Groupon as you originally plannedHowever, because you would prefer to cancel your order, I've just removed this Groupon from your account and issued a full refund to your original method of paymentYou will get an email confirmation of your refund shortly.Please allow up to business days for this to appear on your statement.Let me know if there's anything else I can do for you or if you have any questions!Thanks!*** *.SupervisorGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/04) */
Contact Name and Title: *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
Most Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on 6/25/However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today and will be granting a one time exception
I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment
Please allow 2-weeks (or sooner) for your return to be received and refundedWe'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedOf course, if it's been more than weeks since your return was marked as delivered and you haven't received your refund, please let us know!
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are accepting my return for the poor quality merchandise they sold

Hi Sunita,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can
still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.If you have any trouble with this, please let us know.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalfWe are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended.Of course, even expired Groupons make great gifts, so if you won't be able to use it yourself, feel free to give it to a worthy recipientYou can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.To review the details and Fine Print of your expired Groupons, please sign into your account at www.groupon.com/mygroupons and scroll down to the section labeled "Credit Vouchers".If you run into any issues using this for the paid value, or if you have any additional questions please don't hesitate to reach out to usYou can reach us at [email protected] or by phone a.mto p.mCentral Time, seven days a week, at (888) 375-5777. Regards, Lance *.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Sorry for any trouble! I can
confirm that your refund processed successfully on 03/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Unfortunately, we as we had mentioned in our earlier emails, we will not be able to process a refund to your credit cardI apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer SupportTell us why here