Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: It looks like a
refund was issued back to your original methods of payment on July 17, and one of our representatives *** R reached out to you via emailI apologize if this email was missed. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: our apologies with the frustration using
your expired Groupon for it's face valueIt looks like this deal was refunded in full to your Groupon Bucks account on 1/4/The credits are in your account and can be reviewed through groupon.com/mybucks.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
I am sorry that we weren't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: This voucher was refunded in Groupon
Bucks on 6/15/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Ashley,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about the incorrect item you received in
placed of your purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Marisabel *.ManagerGroupon Customer Support

Hey Matthew,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague *** * on February 22nd.Regarding your complaint: In ticket *** *** stated the following:"Hi ***My name is *** and I am a manager with Groupon Customer Support.In this situation, I would recommend reaching out to our Merchant Support department directlyThey are best equipped to answer all questions regarding your account and *** be able to provide further assistance or clarificationIf you feel that the Merchant Support representative is not handling your concern appropriately, you may request a manager in that department if needed.Merchant Support may be reached at ***They are available Monday through Friday from AM to PM, CST."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: This was previously traded in on 5/5/The bucks from the trade in were then used to purchase a Groupon for the lash loft.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting GROUPON FINE PRINT SAYS FINE PRINT: ONLY REFUNDABLE DAY OF PURCHASE !!!!SO I WOULD REALLY APPRECIATE IT IF SOMEONE CAN EXPLAIN IT TO ME ON HOW WE "SELF ADJUSTED" OUR ODER AT 12:19AM ON CHRISTMAS DAY WHEN OUR ORDER WAS PLACED AT 9:30AM CHRISTMAS EVENOTHING LESS THAN A REFUND IS ACCEPTABLE!!!!! DUE TO A BLATANT SYSTEM ERROR I'm extremely displeased with your service
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thank you for your email and my
apologies for any trouble you have experienced.Unfortunately, we aren't able to issue a refund unless the business, Five -Class Pass at Studio Poise is unable to provide the services we described in the dealIn looking through your request, it appears that this is not the case here. If you don't foresee the opportunity to use your Groupon before it expires, you can always give it to a friendGroupons tend to make excellent gifts.Regarding your Adult Training Performance Sessions at CATZ Groupon, there are some cases in which a business may not be able to accept Groupons after their expiration, but fortunately, it doesn't happen too oftenSometimes, it's merely a miscommunication between the business and their employees, and we can often resolve the problem. After reviewing our history with this business, I don't see that we've had any reports of them refusing to honor expired GrouponsThis is good news! Because this is likely just a miscommunication, we should be able to resolve most of these issues for you.Before we can issue any refunds, we'll need to reach out to this business and address these situations.Please keep in mind, if we are able to work this out with the business, we do ask that you redeem your Groupon for their purchase value or gift them to a friend who may be able to use themWe will be unable to issue refunds for any valid Groupon.If you'd like me to proceed, please let me know the location you visited, and I'll be happy to get to work on this. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order # *** ;I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I am truly sorry for the difficulty
and I absolutely understand your frustration.For customer safety and security, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentI'm truly sorry that this happened in this caseWe're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.For the trouble with order placement, I have gone ahead and processed a credit of $in Groupon Bucks to your account which are available for use right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:The business refuses to call me to discuss the matter further and gives me a standard reply via email I don't consider this issue addressed
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via ticket ***Regarding your complaint: I'm very sorry
for the trouble with your Groupon Stores purchaseThis is never the experience we want you to have, and we're doing everything we can to make sure this doesn't happen in the future. From your email conversation with the merchant, it sounds like they intended to resend the product you originally ordered, which is why you didn't receive a return label. Please let me know if you have not yet received the correct product, so that we can resolve this for you. As I mentioned, I've also sent a direct email to youPlease reply to me there.Thank you for your patience and understanding.Regards, *** *ManagerGroupon Customer ***

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble! I can confirm that your refund processed successfully on 7/22/You should have
received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hey ***,I looked into everything and noticed where *** most recently followed up with you in Ticket ***.As she's mentioned, this our final answer regarding your account:Hello,Upon further investigation, we found a number of violations with this accountBecause of this, we will not be reinstating it.If you have additional questions about our Terms, you can read them here: http://www.groupon.com/termsPlease take note of the following:"You may only create and hold one account on the Site for your personal use...your account is non-transferrableYou cannot sell, combine, or otherwise share it with any other personAny violation of these Terms of Use, including failure to maintain updated and correct information about your account, will cause your account to fall out of good standing and we may cancel your account in our sole discretionIf your account is cancelled, you may forfeit any pending, current or future promotional account credits and any other forms of unredeemed value in your accountUpon termination, the provisions of these Terms of Use that are by their nature intended to survive termination (e.g., any disclaimers, all limitations of liability and all indemnities) shall surviveWe also reserve the right to change or discontinue any aspect or feature of our services or the Site, including, but not limited to, requirements for use."Please note that this decision is final, and this matter is considered closedI have attached your expired and remaining vouchersWhile you are welcome to use them, please discontinue the use of our site moving forward.Regards,***Account SpecialistGroupon Inc.Thank you,*** **ManagerGroupon Customer Support