Groupon, Inc.

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry to know that you are
unable to get an appointment during your convenient timing.After days from purchase, we only issue refunds if there is an unsolvable issue with the businessHowever, because you are a loyal customer, we will make an exception this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am sorry for the trouble.There are some
cases in which a business may not be able to accept Groupons after their expiration, but fortunately, it doesn't happen too oftenSometimes, it's merely a miscommunication between the business and their employees, and we can often resolve the problem. That being said, it looks like this has already been taken care of and I can confirm that this voucher was Tradsuccessfully on 08/4/and the Bucks is successfully applied towards the purchase of Italian Food and Pizza from *** ***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your refund request for order # ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket *** Regarding your complaint: I've issued a
credit of $to your account. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 12/13/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm very sorry for the continued trouble
you've had.We're always happy to help facilitate redemption for our customersWe want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.With that said, while we're doing everything we can, I can't guarantee that we'll be able to resolve this in a timely fashionIf you prefer not to wait for a resolution, I understand and can issue a refund in Groupon credit to your accountThe credit would be available in your account immediately and would not expire.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist!Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: unfortunately we have not received your
return for the bObsweep Robotic Vacuum and MopYour tracking number associated with your prepaid return label *** has not been scanned into *** system eitherWe have asked for a receipt to check if you'd received a different tracking number in tickets *** *** *** after you'd advised you had a tracking number that could confirm we'd received delivery, but you advised you didn't have oneWithout having received the return, we wouldn't refund the item.I’ve also emailed you directly separatelyIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your threads with my colleagues *** and *** in tickets *** and ***I responded to you a moment ago via email from [email protected] ticket ***, it was stated:"I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons."Prior to this, we explained that unfortunately we are unable to issue a refund for ticketed events past the day of purchase - as stated in the Fine Print for this dealIn that same vein, we are unable to edit or change event dates / times / seating options that you originally submitted forI understand that this did not come across in our initial response, and I am truly sorry.After seeing your frustration, *** went ahead and issued you credit to your Groupon account as a one-time exceptionThis was also addressed by *** in ticket ***:"I am truly sorry to hear about the experience you hadWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.Please know that we are reviewing the entire correspondence with the representatives and reaching out to their respective managersWe take feedback like this very seriously, so thank you for taking the time to let us know.I checked your account and I can see that the Groupon *** *** for $was refunded to your Groupon Bucks on 09/06/2017."This was done in order for you to repurchase the option / time you wanted to actually attendAgain, I apologize that this was not made clear to you at the time.Regarding your complaint: I can completely understand how frustrating this situation has been, and I wish this was not your experienceAlthough the refund has already been issued to your account and a portion of that credit has already been used on other purchases, I wanted to offer you a small token of our regretI've issue $in Groupon Bucks on your accountPlease consider this a gesture of goodwill should you choose to use our site in the futureGroupon Bucks will apply automatically to any future purchases, and don't expire for days.Again, if you have any further questions, please reply directly to the email I sent via [email protected] you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Hi I would like a refund on my credit card (how I paid) not Groupon bucksI was advised of a full refundI would reimburse back on my card Thanks, *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thank you for your patience in this matter
and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.Additionally, I have issued a refund to the card used for the Groupon purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your account. If you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, sorry for the trouble you have had with your
Getaways deal for *** Peak resort Since this was a Groupon Getaways deal, I have looped in a Manager from our Getaways department who should be reaching out to you soon via ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hey Amanda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: it state's that an email has been sent to me and I never received a response
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your refund request for the Live event Groupon
purchase"Let It Be: * *** ** *** *** ** *** *** ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund or exchange issuesI see you've
already been refunded to Groupon bucks for this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry for any frustration this
situation has causeWith GLive passes, they are one-date-only events for a specific show and eveningEven if a show will be coming back to your area at a different date, we cannot exchange your G-passesThis is due to each event being given specific seating arrangements prior to the eventWhile these passes can be put in a different name if you're unable to attend, the passes cannot be refunded or exchanged for a different date.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, ***
*ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry for the trouble you've
experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund back to your credit cardPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
I would first like to apologize for the trouble you've had in
attempting to redeem your vouchers for *** MadnessFrom what I understand, there were issues on the merchant's website and your redemption code was not workingI see that we did attempt to provide an alternate code but still, no luckFor your troubles I have issued a refund in full Please allow 7-business days for this to be reflected in your account.I know this won't change what happened, but I do hope you are able to find something else that you enjoy soon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support