Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like you were refunded on 2/I've
sent you an Acquirer Reference Number to confirm thisI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I appreciate Groupon's assistance on the matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because Groupon is not being truthful about putting the funds back into my account because (1) I didn't have the same debit when Groupon stated they put back into my account; (2) they also stated they gave me back my refund in Groupon bucks so which one did Groupon doI always stated I didn't want the Groupon bucks or the refund, just replace the headset as my one year warranty stated; (3) I sent the defected headset back with their return label and they are trying to refund me on another totally different headsetHere is the message from 11/16/2017***@yahoo.comTo:Groupon Customer SupportNov 16, at 7:AMI have not received a cash refund which I didn't suppose to receive cash, I suppose to receive ANOTHER NEW BLUETOOTHIf you give me a refund it should be at least $75 not this something for dollars you, Groupon, and the vendor is trying to force in me when I know what I paid forIt sounds as if you are trying to give me a refund of the current price not the price I paid forI will NEVER order online againI am completely unsatisfied with Groupon, I started to whomever that I will work my headset and "TIME IS OF THE ESSENCE" I am currently borrowing a headset so I keep my job! Please expedite this matter so I can put this matter behind me.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thank you for your email and my apologies for
any trouble you have experienced.After reviewing our history with this business, I don't see that we've had any reports of business being not contactableThis is good news! Because this is likely just a miscommunication, we should be able to resolve most of these issues for you.Before we can issue any refunds, we'll need to reach out to this business and address these situations.Please keep in mind, if we are able to work this out with the business, we do ask that you redeem your Groupon for their purchase value or gift them to a friend who may be able to use themWe will be unable to issue refunds for any valid Groupon.If you'd like me to proceed, please let me know and I'll be happy to get to work on this. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi * ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. First to address your request, we can not issue $in Groupon creditYour account on Groupon had been reactivated and cleared to make purchases, but after taking a closer look, the "@opayq.com" has notSince that domain is used to mask an email address and other information, it can also be used to mask unauthorized activity.We use industry standard software to protect our site and customer's information, and accounts created using "@opayq.com" email domains have been linked to unauthorized activity which has been prevented on many online retail sites not limited to Groupon.So I can't guarantee that an issue like this won't happen againIt may be worth using an alternate email solely for your Groupon account, or using a different email masking service.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am not able to assist any further with your particular request and we consider this issue resolved. *** *Groupon Customer Support Manager

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title:*** CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hello ***,
Thank you for reaching out and I apologize for the time it took for your refund to process for your Groupon
purchase
Fortunately, it appears that you were able to speak with*** who was able to confirm that your Groupon was not redeemed and processed this refund on the 13th of JulyI also see that you were able to confirm the receipt of this refund
Please feel free to follow up in the previous email correspondence, Support ticket XXXXXXXX, if any further issues arise with this purchase and refund
Regards,
***
CS Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because:Groupon continues to tell me that the fine print indicated the purchase was in US dollars. I research and purchase many things online and ensure I am aware if the product is in Canadian or US dollarsThe issue I have with Groupon is that when I made the purchase it WAS in Canadian dollars The C was clearly beside the dollar amount to indicate Canadian dollars That is why I purchased the tickets through their websiteI can see that that has been removed since my purchase, and unfortunately I don't have any proof of the transaction on the day I purchased the tickets showing this I didn't think I needed to print a copy of that particular screenAs a result of the currency exchange the tickets cost more through Groupon than if I bought them directly from ***.I have spent so much time on this issue for a small amount of money and have no reason to lie about this situationHowever, I have major issues with companies that don't stand by their products and customers, which is why I am so frustrated and irritated with Groupon.Regards,*** ***
Sincerely,
Marilyn Culleton

Hi ***,Sorry for any trouble.I checked your previous correspondence with us and I do not find any reference to $for deleting the account. However, I've gone ahead and deleted your account.Please let me know if I can be of further assistance or if you have any questions.Regards,***
JManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: This item was refurbished by the
manufacturer, ** and held a day warrantyI'm very sorry for the trouble you're experiencing renewing the license, I can assure you the software loaded was legitimateSince this item was purchased so long ago, we unfortunately do not have access to activation codesI see that you were in touch with our support team via email, and since we weren't able to get a new code for you they issued $Groupon Bucks to your accountYou can also contact **'s support team directly, as they may be able to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint* ***
I am rejecting this response because:As I stated several times previously, I live more than miles away from the old addressI haveLot lived there for almost years, and I have no contact with anyone living in this complex
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and I responded to you a moment ago via email from ***.Regarding your complaint, I'm so sorry for the trouble.I want to resolve this for you as soon as
possible, so I'll need some more information to get to the bottom of thisWould you please provide the following details regarding the charges in question:• The name on the card that was charged • The type of card (*** *** ***, etc.) • The last digits of the card • The expiration date on card • The amount of the charge(s) • The date of charge(s) • The billing address associated with the card With this information, we can look into the issue and find a speedy solutionI want to assure you that we use industry-standard technology to ensure your billing information is secure on our site, and we will always fully investigate issues of this nature.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there
was a delay in providing resolution to your issue. l see that your voucher for Sterling Silver bangles and Rings as been refunded to Groupon bucks on 05/05/for $43.24., however due to some technical issues the bucks are not reflecting in your account and reserved back, I would be initiating a Manual refund to your card for $and it would be available in your account in hoursWith regard to Other two vouchers they will be refunded to your card today. Please allow up to business days for this refund to fully reflect on your statement.Your order details:Order April 16, order number ***$43.24, Order May 7, order number *** $38.92, and Order May 14, order number *** $23.60 Again, we're very sorry for any confusion with this deal. While feature even if the product pattern is the same we can see some difference as the change in merchants, Please go as per the fine print, which would realistic. We're happy to provide this refund to you, but please note the Fine Print on all deal pages when buying Groupons in the future, as we don't want you to have this frustrating experience again. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, ***ManagerGroupon Customer Support"

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about the refund for the *** *** ** Battery-Powered Wheel Bike, I want to confirm that this original purchase was made on 11/17/using a *** card ending in *** with the name *** *** This refund was processed on 1/5/ You were previously provided an ARN (Acquirers Reference Number) to provide to the bank or financial institution that provided the *** card to *** ***I’ve provided copies of the purchase receipt and refund receipt in an email directly to you from ***@groupon.comIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: This is the 4th time I have been promised a check in 10-business days The promised check never arrivesIf Groupon really wanted to do the right thing, they would expedite the check so that it would arrive quickly and then we could close this matter I will not be closing this complaint until the check is in my hand
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the inconvenience with the
Groupon Goods received as Gift.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Unfortunately we are only able to discuss an issue with the account holderIf the account holder contacts us we can take a look at the issue.Regards,*** **ManagerGroupon Getaways Support"Regarding your rejection: Unfortunately, I must reiterate the above information, as we cannot assist you with a claim that was not purchased on your account.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com with the ticket ***.Regarding your complaint: I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Free standard shipping only applies to
Groupon Goods orders that have a transaction total of $or more before tax and other applicable feesBefore taxes and fees, your order was $This is why you did not receive free shippingAs a courtesy, we issued you $in Groupon creditThis credit is currently available for you to use, and will automatically apply to your next purchase on our siteThis credit will expire on 7/23/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support