Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***.Regarding your complaint: A refund was
issued back to the original form of payment. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the continued trouble
while using your Groupon.I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I apologize for your experience with this
deal and the back and forth you went through with our support team. We have confirmed that the merchant Ultimate Donuts, is still accepting GrouponsOur policy dictates that we are unable to process refunds more than days from the purchase date for Local deals. At this point, as a gesture of good faith, we are willing to process a refund to Groupon Bucks for you in the amount of $as a one time exception I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
Merchant Team and they’ll be in touch shortly.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hi Ricky,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Andi
*ManagerGroupon Customer Support

Hi Kevetta,Sorry for the trouble you’ve had with this Groupon.To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days. Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance
in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Regards,Rajarajeswari *ManagerGroupon Customer Support

Hi,Sorry for the inconvenience this has causedOur Customer service reps have helped you in resolving this issuePlease contact us for further help.Thanks

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via
email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lakshmi *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I sincerely apologize for the trouble here and for any confusion caused by our Customer Support staffIn reviewing everything, I see you purchased Groupon live tickets on 5/8/We ended up refunding the full purchase price of $back to you in the form of Groupon credit on 6/30/From this point, all but $of this credit was used on other purchases from our siteOn 8/30, I see a manual credit card refund for the remaining balance of $was issued back to your credit card ending in *** This credit should be reflected on your credit card statement within business days of this refundThe balance of Groupon credit was voided and the money was sent back to your credit card as requestedAgain, apologies for the trouble but you should now have the balance coming back to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Unfortunately the purchases made on 11/
and 11/were placed on a computer that was previously used in this accountSince the IP address for these purchases and your past purchases match, we cannot confirm these were unauthorized purchasesEven when Groupons are purchased by mistake, we only are allowed days from the purchase to cancel the purchaseCustomers are emailed immediately after purchase with order information and details on how to cancel the order if necessaryAs these were purchased on 11/and 11/and we weren't contacted until 11/29, we cannot process a refund for these purchases.However, I've reviewed your orders and I would like to offer the opportunity to take advantage of our Trade In programExchange your Groupons, and you can purchase something different.I’ve provided more specific instructions in my direct email to you (Ref* ***If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint, I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello *** It looks like this matter was already resolved on February 1st I apologize for any confusion this may have caused. Best, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket ***, we stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any inconveniencePlease be aware that for security purposes, we are unable to modify anyone else's account without their direct consentIn this case, any potential credits or refunds would be given directly to the purchasers of the Groupon vouchersYou can have the purchasers of these Groupons log in using their email address associated with their Groupon account at www.groupon.com/***The sooner we hear from them, the better we can assist.I've provided this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *SupervisorGroupon Customer ***"Regarding your rejection: While I can understand your frustration, we must reiterate the above informationRefunds or credits cannot be granted to anyone other than the purchaser of the GrouponWe cannot provide this to giftees.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket *** I responded to you a moment ago via email from ***@groupon.com.In ticket *** it stated:If your order arrives damaged or defective, you can always return it within days of delivery stated by Price PlummetUnfortunately, the merchant is not in a position to guarantee their products outside of that window and cannot assist with a refund at this pointYou can visit https://www.groupon.com/deals/gs-samsung-galaxy-s6-active-32gb-gsm-unlocked- smartphone-refurbished to read more about their return policy.However, since you are a great customer I have issued you $in Groupon Bucks for the inconvenienceThe credit is active now and wont expire for days.I can completely understand how frustrating this situation has been, and we at Groupon never want this to be a customer's experienceTypically, we are only able to accept a return on an item within the return policy listed on the deal page in the Fine PrintIn this case, the Fine Print stated: "Product eligible for free returns within days." In addition, this item was sold by a merchant through Groupon Stores, which is a 3rd party merchantIn the case of any issues with the product, you would need to reach out to the merchant directly to resolve any issuesI do see that you had a discussion with the merchant and were unable to come to an amicable agreement.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ your complaint: We do our best to make buying Groupons as easy as possible, but we know there's always room for improvementWe'll use valuable feedback like yours to make this process smoother in the future.I understand that this outcome is not the one you requested and we have done our best to assist you by providing the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Have a wonderful day.Kind regards,*** ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I am sorry for the trouble you had making it to these reservations.We have reached out to both the South Beach and
*** Resorts The Berlin Resort approved a full refund for your stay and we went ahead and issued that refund.Unfortunately, South Beach Resort has denied any refundGiven the circumstances, I have gone ahead and issued a refund for the South Beach resort as a one time exception at Groupon cost. While we’re glad to make an exception this time around, please keep in mind that we may not be able to issue refunds of this nature in the futurePlease allow up to business days for the credit to appear on your statement.Regards,*** **ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am really sorry that you had been waiting
for an update from us regarding your account related issueI have reviewed all your past correspondence with us and can confirm that the issue is been escalated from customer service to our account specialist team.Our account specialist team handles specific account related issuesNormally these issues are prioritized and resolvedHowever, in your instance, I am really sorry that it has taken so longI will have this issue expedited again and ensure that you are updated as soon as possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support