Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hi Debbie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Brendan
*Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve also emailed you directly from ***@groupon.com via Ticket ***…please reply to me there if you have any
further questions.Regarding your complaint: Hi ***When you contacted us previously we advised that if you were having issues with the business we could look into the matter on your behalfSince we have no other reports of issues with this merchant, we advised we can contact them for you to get a resolution for you, by confirming their closure or by advising them to contact you to schedule serviceThis option is still available to you.I can also offer you a Trade In, here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Studio voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.If you have any additional questions, please reply to me through the email I sent to you directly..Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like your issue with the Groupon
voucher for "Two Hours of Moving Services with Two Movers and One Truck" was resolved following the un-redemption of the voucher from our end on 01/13/I can also see that later it was redeemed by the business on the same day.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***.Regarding your complaint:I'm sorry for any trouble with this
purchase.As mentioned in the earlier emails, most Groupon Goods are only returnable within days of receiptHowever, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account atwww.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedI understand that you had paid some extra money to the manufacturer for the service, unfortunately, that cannot be reimbursed from GrouponPlease contact the manufacturer for refund of the same.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears this issue was resolved with
a full refund to your original form of payment on June 1st.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complain, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: First off, my apologies for the trouble
that you experienced in trying to get this matter resolved.In our previous correspondence under ticket #***, you had mentioned that you had already received your refundTo answer your question, there is nothing further that we needed from you to resolve this issue and you are all set.I’ve also followed up in a direct email to youIf you have any further questions regarding this order, please reply to me there.Thank you for your understanding.Kind regards,***Supervisor Groupon Customer ***

Ms***,I'm sorry for any frustration that's occurred.I'll be personally addressing your issue today and I'll update you via email with my progress.Thank you,Andrew *.ManagerCustomer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any inconvenience this
promotion not applying properly has caused youIn this circumstance I am able to issue a partial refund of $back to your credit card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I didn't receive an email from Groupon
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I am absolutely sorry for the frustration surrounding the cancellation of one of your Tom Ford sunglasses
ordersAs mentioned in your previous ticket with us ***), occasionally, there can be a brief delay when the site hasn't quite caught up with the actual number of Groupons soldDuring this time, it may still look like a specific option is available even though the maximum number of Groupons has already been soldUnfortunately, in this case, the Olive Green Frames had reached their max limit of purchases.I do see that you have since purchased another pair in the Havana Frame style but I still understand the disappointment you encountered over the original option you wantedDue to this, I am issuing $in Groupon Bucks to your account as a personal apology for the inconvenienceThe credit is available immediately, will automatically apply towards future purchases and will expire within days if left unused.I hope this helps right the situation.Thank you again for your patience and understandingIf you have any further questions, please reply directly to the email I sent via ***@groupon.com.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
To ensure that customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is
why the cancellation window is only two hoursAfter hours, your information is sent to our shipping provider, along with any other orders that are also ready for processingUnfortunately, we're not able to stop shipment for an individual order at that point
It appears that ***, one of our Customer Support Representatives, provided a label for returning these items on October You can return the extra items within days of receiving themPlease check the deal's Fine Print for specific details about returnsYou can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns
For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browserFrom a computer, sign into your account at www.groupon.com/mygrouponsThen, click "View Details" next to the order you'd like to changeIf you see "Edit order" on the left-hand side of the page, just click that link to edit or cancelYou can also give us a call during that time frame at (8*** *** and we'll be happy to assist youOur phones are open a.mto p.mCentral Time, seven days a week
Thanks for your understanding, and please let me know if you have further questions
Regards,
*** *
Manager
Groupon Customer Support

Complaint: ***
I am rejecting this response because: it is still not resolvedI email them their requested info and waiting
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have purchased and used Groupon for several yearsI go to use one of the many Groupings that I have on my account and I could not sign in at allI emailed Groupon to find out what was going on and come to find outThey suddenly and for no reason, without warning or notification deactivated my accountBlocking access to the many Groupon that I paid for and still have availableLiterally $worth of Groupons/money that was stolen from meI have emailed several times in regard to this because they don't have a phone number to callThe representatives who reply are less than helpful or even observant because the only suggestion I have gotten is to sign in my account and get the Groupons which I am unable to do as previously stated I want a full refund of the paid amounts for the Groupons and $is just a guessI had Groupings that ranged from skydiving to restaurants, salon servicesI also want a Groupon gift card for the inconvenience of having to go through all of thisI am very upset that you all would do this to a long time customer
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint for 1/3ct Diamond Braided Wedding
Anniversary Ring 10k White Gold order we have issued you a full refund to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
It's actually not, but I have no time to continue dealing with this. I am still dissatisfied that Groupon does not understand what the actual issue is, even though I have all of the transcripts of the service interactions. Based on their response, they believe my concerns are with their vendor, but instead it is with Groupon itself and the horrible way they responded to this issue throughout
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from*** via ticket #***Regarding your complaint: Not being able to
attend a Live event due to a family emergency and difficulty getting ahold of the merchant.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Groupon Stores product being delivered to
incorrect address.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support