Groupon, Inc.

Hi ***Thanks for reaching out to us through the Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion.It look like you redeemed the voucher on May 31, 2017, hence you will not be eligible for any refund.Please feel free to ask if you
have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***,
Thank you for reaching out to us through the RevDex.comI have reviewed your most recent comment and all
internal Groupon correspondenceI responded to you a moment ago via
email from ***@groupon.com
It looks like this has already been addressed as I see a
Groupon Bucks credit was issued to your account, for the vouchers in
question, on 12/07/2017, 12/11/2017, and 12/11/The amounts issued
reflect as $4.00, $10.39, and $
The credit cited was made available for you to use immediately after issuance and will expire in days from issuance
Any Groupon Bucks you have will apply to a purchase
automaticallyYou can see your balance in the top right corner of the
page when signed into your account at http://www.groupon.com/mygroupons
Unfortunately, the credit that has already been issued to your account is the extent of what we are able to do
I’ve provided more specific instructions in my direct
email to youIf you have any additional questions, please reply to me
there
Thank you for your understanding
Regards,
*** *
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: A refund for this order has been
issued. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears your refund was processed
to your credit card on 1/15/after you contacted us on 1/14/If your bank is having trouble finding the charge you can provide them the number associated with the transaction which I have emailed you directlyIt can take up to business days for a refund to appear on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there (Ticket #***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I am OK to close my account for whatever reason you claimed, but please refund my money in my account! I still have around $jamba juice gift card in order *** but I can't access since my account was closed!! My next step will be to complain to California Attorney General
Sincerely,
*** **

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: Unfortunately, we're unable to
send the charger as requested, so I've just issued a refund of $in Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comIt looks like this request regarding your vouchers for ***
*** has already been resolvedI see that a $Groupon Bucks credit was issued to your Groupon account on 08/01/and was used as of 08/01/as wellI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Groupon has sent me a return tag to return the defective item for a full refund of $61.72. As of today, February 5th Groupon has confirmed that the package is on it's way back and I will receiving my refund. I will consider this matter closed and in a satisfactory manner as long as I do indeed receive my refund of $61.72.I will contact Groupon and the Revdex.com if this does not happen
Sincerely,
*** ***

My first name is ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Sorry for any troubleI double-checked, and
this refund has been received by the bank that issued the card ending in ***.I've also located the Acquirer Reference Number (ARN), *** for this refund, which is the confirmation number created by the card processor, when they successfully transferred the funds to your bankPlease contact your bank's claims department with this information so that they can retrieve your funds.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm sorry for the trouble you've had trying to
schedule the appointment for your massage deal! This is never the experience that we want you to have I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry for the trouble you've
experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for youI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about your purchase of One purchases
Personalized Baby Blanket and Two Personalized Baby Blankets from Qualtry, I am showing that they were both refunded on January 10, 2018.Per our guidelines that we currently have in place, your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account.This typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** **

Hello Carrie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I have issued a refund of $to your Groupon Account in the form of Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Shaun HManager Groupon Customer Support

Hey Kayleigh,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: For the safety and security of Groupon,
we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and we are still investigating the issueOnce its done, an account specialist will get in touch with you.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/29) */
Contact Name and Title*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
I'm so sorry for the troubleUnfortunately, we aren't able to issue a refund in this situationWe're only able to issue refunds if the hotel has closed, is no longer accepting Groupons, or if they have displayed an act of customer disservice
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not happy with this response and I will not be using groupon in the future