Groupon, Inc.

Complaint: ***
I am rejecting this response because it doesn't resolve the other main issue: "There is NO EMAIL ADDRESS AND NO PHONE NUMBER."to contact them if there is a problem. What kind of customer service is that? There is no link or email address to write to on their website either. I emailed from a previous problem I had. I am deeply concerned that Groupon has lost its support and what if there is another problem? In addition, someone from their customer support, not their IT department wrote back and literally wanted a full explanation in detail including my credit card information. When I said that their IT people and their website should have all that; they responded again for me to give them all this information. 1) how could I redo it, when it was erased 2) why am I giving my credit card information to an email when the website has all the information. There should be a resolution email or phone number for customers like me who have a possible credit card issue with the company and there should be better IT resolutions to solve problems, not have agents writing and agitating the situation that have no idea what they are doing.
Sincerely,
*** ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. It looks like this issue has already been resolved as you were refunded for the extra Pro-Lift 36" Z-Creeper Seats purchased.Please let
us know if you have further questions.Regards, *** VManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like this was resolved on January
25th.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:It's actually a kindle, and headspace can't be downloaded onto a kindleYour company gave me a "trade" for another grouponNot really a nice exchange but it'll have to do
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Our system is unfortunately unable to
refund a partial amount to your credit cardOur only refund option is to refund the full amount we charged, which is why we attempted to correct the promotion code issue by issuing the $Groupon Bucks credit to your Groupon accountI would like to offer a refund for the purchase you made when attempting to use the promotion code originally, and I'll include the details in a follemail.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint on the Getaways deal from Groupon.It looks like one of our managers from the Groupon Getaways support team had already reached out to you on 12th of June and resolved this issue for youAlso, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com. It looks like this has already been taken care of and you have been refundedPlease let me know if you need any additional help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** * Manager Groupon Customer Support Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hey Lauren,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
C.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards,
*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: This business is HORRIBLE to deal withI recommend NOBODY makes a purchase through GrouponI've had friends tell me how bad they are but I didn't listenHopefully everyone who reads this will listen and not waste their time and effort on such a terrible company that will steal your money and you have to go through hell to deal with any resolution which you won't getGroupon is terrible
Sincerely,
*** ***

Hello Tasha,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: To help make up for the trouble, I've
issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because what Groupon is saying is a flat out lie I emailed and called Groupon several times regarding this matter and never received a response I also contacted the hotel myself who stated that they had no problem with cancelling and refunding since they didn’t even charge Groupon yet or were they going to since I was not goingTherefore Groupon is not being honest and I would like a full refund.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Sorry for any inconvenienceI wasn't
able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support