Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***Tell us why here

Complaint: ***
I am rejecting this response because: while the business did give me a groupon credit due to the situation, they chose not to fix the problem.Groupon deal, with reviews claiming to be from the last days opening hours stated claiming to be a "limitted time offer" closed Qand Aand no way to review to let other people know that this is offer isn't real right now.***
*Website where it acknowledges the site has been closed and will be until at least the 16thhttp://www.wocorlando.com/As this is in Orlando, Groupon is perfectly aware that most people cannot take advantage of the fact that the museum will eventually re-open According the contruction workers, many different people had tried to use the groupon offer before us, and were equally frustated to find the closed museum No idea why groupon or the museum is doing this...
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have already gone through another vendor to purchase the service requestedThe voucher sold by GROUPON was useless because the merchant was unavailable and unreachable when we tried contacting them, both by email and phoneI am not interested in any trade ins, and have initiated a dispute through my bank to stop serviceGroupon should back their customers and protect their customer's assets instead of forcing people to go through that same merchant that was unreachableI need my refund backI am not interested in doing business with Groupon any longer.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com, Ticket #*** for referencePlease reply directly to that email if
you have any further questions or concerns.I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.I can confirm that your refunds processed successfully on 01/22/and 01/25/You should have received email confirmations shortly after these refunds were issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refunds were processed to the original payment method, and should appear on your statement as a refund from Groupon, IncThis should reflect on your statement within the next few days but if for any reason you don't see it after business days, please let us know.We appreciate your feedback as we will be addressing this issue with the appropriate teams here, and thank you for your understanding.Regards,*** *SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: My apologies for the troubleUnfortunately I
wasn't able to find the purchase in question under the email address that you've providedIs it possible that you have a Groupon account under a different email address? Once I find the order in question, I'll be more than happy to assist I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I feel Groupon should pay me back at least day due to they advertised me to check out on the first day in order to Process a refund, it does not matter the me if hotel did not refund them as Groupon was the one who advised me to leave
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/08) */
Contact Name and Title:*** Manager
Contact Phone:***
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry
for the trouble
This Groupon Goods item is sold by a 3rd party merchantthey will take care of ensuring the fulfillment, delivery, and quality of the item you've purchasedSince this is a 3rd party purchase, it isn't listed in your My Groupons pageTo see your purchase details, you'll need to look at your purchase confirmation email
For all questions and assistance with this order, you'll need to contact the merchant directly but we'd be happy to reach out to the merchant on your behalf
When you purchased this item, you received a "Thank you for your purchase" email
Log into your email account and pull up this emailmake sure you're looking at the email account tied to your Groupon account
Click "View Order Details"this takes you to the item's order page
From there, click the Contact Merchant button
Click on the Tickets tab, and note the ticket number
Then, send us that ticket number to ***@groupon.com and the best phone number to contact you with
We appreciate your patience and understanding
Regards,
*** M
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife sent email to*** with the requested information she asked for about our order and complaintWaiting to get a response about this complaintStill have not gotten a refund or credit
***
***
Final Business Response /* (4000, 12, 2015/09/05) */
Contact Name and Title:*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***
I'm very sorry for the trouble
Unfortunately the merchant has reached out to let us know that they will not accept a return for this itemI'm very sorry for the inconvenience and I wish there was more we could offerI am sorry that I wasn't able to provide you with your desired outcome in this matter
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your threads with my colleagues *** *** ***.As stated in ticket #***:I have reviewed your most recent comment and all internal Groupon correspondenceAs we mentioned earlier, For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed.Since you have already submitted dispute for your orders and received refund through your bank, we are unable to issue refund for your vouchers."Regarding the vouchers you were unable to receive: I have temporarily reactivated your Groupon account so you may log in and download these vouchersNo new purchases will be permitted on the accountI've also sent you a password reset link in the event you have any trouble logging into the Groupon site.You can find any unused vouchers under "My Groupons" at the top right corner of the sitePlease download these vouchers and feel free to use them with the merchants in questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled the second order and issued $in Groupon Bucks to your accountThis credit will be available for
you to use shortly, and you'll receive an email as soon as it has processedThe credit will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with.I apologize again for any inconveniencePlease don't hesitate to let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions,
please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello Keri,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I see that a $Groupon Bucks partial credit was issued to your Groupon account on 11/27/2017; this was issued to help make up for the
trouble and dissatisfaction pertaining to your stayThis credit has since been used in it's entirety.We went ahead and reached out to Sea Club Resort to see if anything could be done since there was dissatisfaction with the previous resolutionThey have approved a partial refund in this situation, so I've issued a refund of $to the original form of payment that you used for this purchasePlease allow up to business days for this to be reflected on your statement.Thank you for your understanding.Regards,Karman K.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint: My colleague *** * replied to you on January 24th in ticket number *** He stated:"Unfortunately, we cannot provide any information regarding a Groupon in another customer's accountI apologize for the inconveniencePlease have *** reach out to us directly once again and we would be happy to look into this further." While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***I’m sorry you’re having trouble using your GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll
automatically receive Groupon Bucks equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your *** *** Cleaning and Landscaping voucher for Groupon BucksAfter we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InIf you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.Thank you,*** * Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I'm sorry for the issues you've had with
your purchase of the smart watch from *** *** This is a 3rd party that is selling through the Groupon site, and as such we are limited in our ability to assist with your purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint:I'm sorry to hear that your mother is no
longer interested in this GrouponFortunately, most Groupons are transferable, so you can give it away to someone else or simply use it yourself unless the Fine Print states otherwise! After days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you or the recipient had a bad experience when you redeemed your Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order# ***;I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Product Issues with your order for Wexley Home Flannel Sheet Set in Queen/Navy Windowpane Plaid.I'm very sorry for the disappointment with this productUnfortunately, we are not able to offer a refund in this circumstanceI’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there, via ticket ***Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While my payment has been refunded, the time and frustration incurred in this ordeal has not been settled Groupon Good's attitude and lack of initiative to do the right thing, despite a failure in order fulfillment will cause other customers similar frustration It is absurd that I had to get the Revdex.com involved to settle an order that did not ship
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***