Groupon, Inc.

Complaint: ***
I am rejecting this response because:The Company indicated that they responded directly to me via emailI have not received any email from Groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint I see that we issued your refund in Groupon
credit on 06/28/2016I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about the items that were not received at
your home.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Marisabel A.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint. I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello Maria,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected], Ticket #for referencePlease reply to this email directly
if you have any questions or concerns.I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.I can confirm that your refund processed successfully on 01/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.The refund should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Please let me know if you have any other questions.Regards,Kevin SSupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm very sorry for the poor experience that you had with *** Nails & SpaThis is never the experience that we want you to have when using a Groupon deal, and we strive to work with businesses who are committed to delivering a great experience and a great value.I know that you were not satisfied with the previous response that you received regarding this, but unfortunately I do have to reiterate that we will be unable to refund this dealWhile we're always happy to help out if you're having trouble using a Groupon deal, (for example, difficulty in reaching the merchant to schedule an appointment, or the merchant refusing to honor the terms of the Groupon deal) we aren't able to refund a deal that you were able to useAs stated in the Fine Print of the deal you purchased:"Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."Based on your initial complaint, it does seem like the merchant made a reasonable effort to make this right for you by offering to schedule another time for you to have the service performed againIt's completely up to you if you'd like to take them up on that, but we're not able to issue a refund in this case since you did redeem the Groupon for the services listed.I do apologize that we're not able to provide the resolution you are looking forIf you have any additional questions, please reply to me here.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Here is my reply the them: ***I've asked to discuss the issue with the senior management, not with someone on the lowest level in the overseas customer service Since there was no reply from the senior management, I am completely dissatisfied with the reply I'll pursue this case with the *** *** of Illinois and will make sure it will be widely publicized By the way, do you know what the Groupon rating in the Revdex.com is 95% negative? Any comments? Then again, copying and pasting the canned answers really does not help to improve the customers' satisfaction.I don't consider this case closed.*** ***
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.com.Regarding your complaint:Groupon has completed an inquiry with this
business and confirmed they are open and accepting vouchersAs this business is confirmed as open and accepting vouchers, I can offer to reach out to our Scheduling Team to try to assist with use of the voucherThey will communicate your information to the merchant and try to get an appointment scheduled at your convenience.If you could please reply to this email and confirm the best way to reach you and your preferred appointment times, our Scheduling Team will take over from there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: 11011527I am rejecting this response because:I just want cash back. I have terminated my subscription to groupon.Sincerely,Carol ***

Unfortunately, I do not have any further information regarding this decision. *** from our Risk Management team informed me that he followed up with you again after your last response to himAny further correspondence with Groupon should be through him at the previously provided email address

Complaint: ***
I am rejecting this response because:The response I got is Very confusing with limits on expiry (hours!) and selectionLIf Groupon really want to help and make good, just make a store credit without all these hurdles
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We reached out to the hotel on your behalf to see if they would approve a refund, but they denied the refund requestThe hotel advised us that you completed your stay and they offered to change your room, which you declined.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: As previously stated, this Groupon was for two Microdermabrasion Treatments, as well as two facials As the merchant can no longer honor the facials, we issued you a 50% refund The merchant is still honoring the Groupons for the Microdermabrasion Treatments As this Groupon is already expired, and the merchant will still honor the full paid value toward the Microdermabrasion Treatments, we are unable to issue an additional refund.As stated by my colleague *** *in ticket ***:" I'm very sorry that the merchant was no longer offering some of the services that were originally included with your Groupon dealThis is never the experience that we want you to have with a Groupon dealUnfortunately, we don't have any control of changes made by the merchant to the services that they offer.Since the deal you purchased was to include treatments + facials, and the merchant is no longer offering the facials, I've gone ahead and issued you a refund for 50% of the purchase price of the Groupon ($29.50) back to your card ending in ***."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** *ManagerGroupon Customer Support

Hi Sunita,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaintI’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***Sorry for any trouble! Your refund processed successfully on 04/07/to the card ending in *** It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds
correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards,*** **ManagerGroupon Customer Support