Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your requestPlease stay tuned for an update
via emailThank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We’ve issued $in Groupon Bucks to your son's accountThis credit is available for you to use
immediately and will expire in days.I’ve also emailed you directly from [email protected] via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,
*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11124626, and find that this resolution is satisfactory to me
Sincerely,
Susan ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***.If you have any additional questions,
please reply to me there.Thank you for your understanding.Regards,*** *.SupervisorGroupon Customer ***Tell us why here

Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
Unfortunately, we're not able to issue a refund for your expired voucherAfter days from the date of purchase, Groupons are not refundable unless the merchant goes out of business or is otherwise unable to honor your GrouponIn this case, the Fine Print for this Groupon does state that trips are subject to weather, which is why the business canceled in this case
However, all of the businesses we feature understand that the purchase value of your Groupon never expires, so you can still book another trip with this business in the future and use the paid value of your voucher toward the total costOf course, if you have difficulty using this, we'll more than happy to assist you further by reaching out to the business on your behalf
Thanks for your understandingPlease let us know if you have further questions
Regards,
*** *
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal correspondenceI responded to you a moment ago via email from.Regarding your complaintI’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerCustomer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears your issue was resolved on
1/when a full refund was issued in Groupon Bucks to your account (Ticket ***).If you have any additional questions, please reply to me via my direct email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youI have reviewed your correspondence with our representative and I apologize for any confusion.I have checked all our recordsIt looks like the refund for your refund was already processed from our end on Dec-20, to your Groupon accountAdditionally, we have issued $Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hey ***,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint* ***
I am rejecting this response because:Groupon never took any action to resovle this issueThey never did what they said they were going to do, to resolve this issueI had to file a dispute with my financial institution, in order to get my money backThe dispute filed with my financial institution will be finalized on 12/20/
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I initially asked them for a refund because the vendor changed the terms of the agreement, and at the last minute too Their response was no refunds for out of town groupons and I should give it to someone else to use Now they want me to continue using their company by offering Groupon Bucks I will not ever be using Groupon again so I do not need Groupon Bucks The reasons I won't be using them again is because of their out of town policy, how they initially responded, and they have no phone number to call them Their customer service number is no longer active and their corporate phone number is busy It seems like they may not be around much longer, especially when they refuse to give refunds
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for the confusionAs mentioned in our earlier email, a refund was successfully processed from our endFor your reference, the Acquirer Reference Number, ARN: *** for the same transaction had also been sharedHowever, if you dispute a charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence including the response you received from a fellow manager, ***, in ticket number *** & ***, in Ticket * ***
I responded to you a moment ago via email from ***Regarding your complaint: The expiration of the special offers was listed on the page where you purchased your deal, https://www.groupon.com/deals/sam-s-club-2810-nationalWe will always make sure you're aware of these terms and expiration dates prior to purchaseAlso *** in his earlier communication had attached a screenshot with this restriction highlightedI'm sorry if there was any confusion, but we will not be issuing a refund for this voucher.However considering this issue as an exception I have issued $to your Groupon Bucks which will be available for you to use it immediately.Also it comes with an expiration of days.Hope this helps you and thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with
another email address to make the purchase?We can definitely find any Groupons that you have been charged for; we'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce we have this, we'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! We look forward to helping you further.Regards, *** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/05) */
Previous customer correspondence:
Hi***
I'm responding on behalf of Groupon's management, per your request
I have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would
encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today
I've just canceled this order and issued a refund of $Groupon Bucks to your account
Groupon Bucks are available in your account immediately and never expireYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons
While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureBut again, I understand your situation and I'm glad I could help out this time
Thanks again for using GrouponPlease let me know if there is anything else I can do for you
Regards,
***
Supervisor
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***.Regarding your complaint: I'm really sorry for
the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on January Please allow up to business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm sorry for the trouble you encountered
The venue or another ticketing agency are able to adjust their ticket prices as they see fitThe fine print reference was in regards to our refund policy for Groupon Live purchases. I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:I received further communication from Jake Sstating that he considers this matter resolved, but I beg to differ Groupon stole, discarded, or lost my personal property, valued at over $ Jake Sthinks that he has done his part by offering me a measly $voucher for Groupon bucks, but this is an insult The only way I would EVER shop with Groupon again is if I am fully reimbursed for my missing property I want my property, or I want a full reimbursement Period
Sincerely,
Brandi ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com, Ticket *** for referencePlease reply to that email
directly if you have any further questions or concerns.Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.groupon.com/deals/plant-nite-49-seattle, we included a full description of the dealThe terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"After purchasing this deal, you will need to visit the website listed on your Groupon voucher to complete redemptionAdditional material charges may be applied at the time of reservation."This information is also listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.I've reviewed your request, but will not be able to issue a refund because your voucher is final saleIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Thank you for your understanding.Regards,*** *SupervisorGroupon Customer ***