Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: Advertising Issues of the Deal - ***
*** at Little HarborI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We have unsubscribed
you from all email subscriptions, including updates or offersPlease allow up to business days for all emails to completely stop.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Monika,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:I'm responding on behalf of Groupon's
management, per your request.I'm sorry to hear about your disappointing experience with our customer supportI have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would encourage you to return the wrong product and get a refund per the terms of the deal, but given the circumstances, I am able to make an exception for you todayI've just canceled this order and issued a refund of $Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expireYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureBut again, I understand your situation and I'm glad I could help out this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera V.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while it is unsatisfactory, the point is moot since the issue has been resolvedI filed a formal complaint with my bank, and after receiving complaints from both the *** and *** ***, Groupon FINALLY issued a refundI will not do business with them in the future due to their refusal to honor this contract until I took the steps outlined above; however, since the issue was eventually resolved further steps are unnecessary
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble and
thanks for your confirmation.I have gone ahead and exchanged your voucher for Gutter Cleaning for $You will receive a confirmation email with the details of your Trade In.The Groupon Bucks you’ve received from this Trade In are eligible towards any Local deal on Groupon.Remember, you must complete purchase of a new voucher within hoursIf you don’t purchase a new voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.If the price of the new voucher you select is more than the Trade In value of your original voucher, the remaining balance will be charged to your credit card on file.Thanks again, and please let me know if I can help you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:It looks like your issue was resolved as
requested and your refund has already been processed to your original mode of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I'm sorry for any trouble you've experienced with this Groupon
purchaseI totally understand your emotions about this transaction with us.You can find our return policy here under Groupon Promise : https://www.groupon.com/groupon-promiseUnless the Fine Print says otherwise, you can return any item you purchased through Groupon Goods within fourteen days of delivery, on usOriginal shipping charges are not refundable on items returned due to customer preference/change of mindAfter fourteen days of delivery, all items purchased through Groupon Goods are non-refundable and all sales are finalReturns must be shipped with a Groupon-provided return label in order for your return and refund to be processed.Our return labels are prepaid so returning your product to Groupon is at no charge to the customer.Checking the tracking on this order it was delivered on Aug 3rdSince we are past the fourteen days from delivery, this item is consider non-refundable.On Aug 5th we issued $in Groupon Bucks as an apology for receiving an incorrect itemThese Bucks expire days from issued.As per your request, I will pass it on to our internal team to review our policies.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence regarding your purchase of "Two Movie Tickets and One $*** eGift Card." I apologize for any frustration, and for all
the back and forth.It looks like this has already been taken care of, but if you need any additional help, please let me know.I can confirm that your Traprocessed successfully on 1/8/You should have received an email confirmation shortly after this credit was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.This credit was used on purchases made also on 1/8/18.Your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questionsThank you again for reaching out to us.Regards,*** **SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comYour Groupon account is under ***@aol.com and I have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email
from ***@groupon.com to your ***@aol.com email address.Regarding your complaint: I apologize for the trouble with your Groupon Goods purchaseThe return labels provided to you on 7/were to be used to send the air conditioners back via *** so you could be refunded for the damaged product you received.In the return package you would also need to include the prepaid *** labels (which can be print from your 'My Groupons' page) to help facilitate the refunds once received at our Return Distribution centerOnce the items are in the mail you can track your return packagePlease allow 2-weeks (or sooner) for your return to be received and refunded.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Got their email but no dispute is open with my financial institutions all disputes has been closed they informed my bank that issues was resolved also *** so there is no open disputes Groupon is not been honest this is just another excuse not to refund my money back
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: I apologize for the trouble you
experienced redeeming your GrouponI can confirm you were refunded on 7/25/to Groupon Bucks.I’ve provided more specific instructions in my direct email to you via your ***@yahoo.com account where this purchase was madeIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***
I was reviewing our tickets on this issues and saw that everything was resolved when you worked with *** *. in Ticket # *** on 08/31/2016. Please reply to that thread if you have any additional questions. Regards,*** *

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from *** via Ticket ***. If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** *.SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Provided the company follows through with the promised refund once they receive the returned item, I accept their response.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague *** sent on January 19th in ticket number ***.Regarding your complaint: We have reached out to the merchant on your behalf for this situation, and have communicated this to you via the ticket number above.If you have any additional questions or concerns regarding this issue, please reply directly to that ticket rather than through the Revdex.com.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence I know you're dissatisfied with our replies, but we have provided this information in the past For reference:"Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm very sorry for the poor experience that you had with *** Nails & SpaThis is never the experience that we want you to have when using a Groupon deal, and we strive to work with businesses who are committed to delivering a great experience and a great value.I know that you were not satisfied with the previous response that you received regarding this, but unfortunately I do have to reiterate that we will be unable to refund this dealWhile we're always happy to help out if you're having trouble using a Groupon deal, (for example, difficulty in reaching the merchant to schedule an appointment, or the merchant refusing to honor the terms of the Groupon deal) we aren't able to refund a deal that you were able to useAs stated in the Fine Print of the deal you purchased:"Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."Based on your initial complaint, it does seem like the merchant made a reasonable effort to make this right for you by offering to schedule another time for you to have the service performed againIt's completely up to you if you'd like to take them up on that, but we're not able to issue a refund in this case since you did redeem the Groupon for the services listed.I do apologize that we're not able to provide the resolution you are looking forIf you have any additional questions, please reply to me here.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I apologize for any frustrationYour
order was refunded to Groupon Bucks on 04/07/2016.Groupon Bucks are available immediately in your accountThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support