Groupon, Inc.

Complaint: ***
I am rejecting this response because: I paid $to get my windows washed The vendor failed to show up twice They failed to respond to an attempt to reschedule and I have the texts to show the exchange Groupon wants to offer trade I responded that I simply want my money back because he vendor failed to perform the service and Groupon has not acted responsibly in this case so I do not trust them. This is all very simple If you fail to perform the service due to vendor issues, you do not get to keep my money.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011860, and find that this resolution is satisfactory to me
Sincerely,
Deccan Spice Chicago

They're not calling me to discuss it like I was told they wouldThey're refusing to reimburse me for a duplicate charge they ran on my cardOverall horrible company!!!

Complaint: ***
I am rejecting this response because: I have asked them numerous times to call me and I haven't been calledThey don't provide a number to call They keep referring me to a link to schedule a call and the link doesn't work properly Also, every time they respond via email, they have a different reason for my issue or they don't even comprehend my issue at allI want them to call me.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry that you have not
been able to book your preferred appointmentHowever, it appears that you were were able to Trayour voucher and have been provided with Groupon bucks that you can use for a different deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** **SupervisorGroupon Customer ***”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Merchant refused to honor your voucher to
*** Restaurant.I've looked into your account and I do not see the purchase for that particular Groupon, is it possible that you may have purchased this under a different email address? If this is the case, can you please provide me with the alternate email address so that I may assist you further.Thank you in advance.Regards, *** **ManagerGroupon Customer Support

Hi, Looks like the customer had trouble using our promotional codeWe have issued the promotional bucks in Groupon credit and also have communicated the same to the customer

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Delivery IssuesOur Groupon Stores Team
is reaching out to this merchant as previously promised in order to resolve this issue.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I apologize again for the trouble you've
experiencedIt appears that because you received an incorrect item, a full refund to your original form of payment was initiated on 1/25/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Andi *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: You were refunded in full to your ***
ending in *** on March 29, in the amount of $63.20.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket ***, it was stated:"Hi ***Thanks for bringing this to our attention.We've contacted the merchant and updated the details in the fine print of the deal.The restriction has been listed now as :"Valid for all for windows except back glass"To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Once again, please accept my heartfelt apology for this situation, and don't hesitate to let me know if you have any further concerns or questions.Regards,*** **SupervisorGroupon Customer Support"Regarding your rejection: As we have already issued you these funds for the trouble, I can no longer offer a different solutionAny internal action with our merchants is kept confidential.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I reviewed your account and It looks like this has already been taken care of.We have already initiated trade-in for this order from our end on 08/15/I can also see that you have used the Groupon bucks to purchase few Groupon orders.Additionally, we will make sure to pass the feedback about this merchant to the concerned department so that any such future issues could be avoided.Thank you for your understanding.*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about purchasing troubles on your account, we
were able to get that resolved with our Account Specialists on 4/*** **, the supervisor you worked with on 4/followed up in an email but just to make sure you got that, I'm going to resend it as well.There was no charge on this account so there is nothing to be refunded Sorry for the confusion It's possible you are seeing attempted charges but I can confirm that nothing went through or was charged from this account You can view your account by logging and going to the "My Groupons" section If there were orders made successfully, they would be available there.At this time you should be able to access your account and make purchases with no further issueIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:sorry *** but my banking insutution has already tried to contact you guys for my refund but you denined them in doing soIf you would kindly send them an athorization for them to retrieve my funds it'll be greatly appreciatedI'm sure you have their contact since they already tried reaching out to Groupon
Sincerely,
*** ***