Groupon, Inc.

Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
Although we are generally unable to refund Final Sale items unless they are defective, I understand that this purchase was not what you were hoping forBecause of this, I'm happy to make an exception and help you to return your item.Unfortunately, we're unable to provide a replacement, but we will be able to give you a full refund once we receive your return
I've sent your prepaid mailing label in an emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment
Please allow 2-weeks (or sooner) for your return to be received and refundedWe'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedOf course, if it's been more than weeks since your return was marked as delivered and you haven't received your refund, please let me know!
Regards,
*** *
Manager
Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble
having this issue resolved and we appreciate your understanding and patienceI've just issued a $credit in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi *** I've also emailed you directly from [email protected] via Ticket# ***Please reply to me there if you have any further questions. *** **Groupon Customer Support

Hello,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with
us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this outEither way, I'm happy to answer any questions you may have.Thank you,*** VManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:Thanks for your email, and I apologize
for any trouble.It looks like this has already been taken care of and I can confirm that partial refund refund of $was processed successfully on 8/30/in Groupon Bucks to your accountYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up thereGroupon Bucks apply automatically to any future purchases until the balance is used.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like this issue was already
resolved on June 6th.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Verbal per *** *** her complaint has been resolved

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Lauren
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: This deal is facilitated by a third-party
merchantWe can see you have reached out to them and didn't get a responseWe are going to reach out to see if they can provide a return label.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello*** *Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I'm sorry for the trouble
Unfortunately, it looks like this has indeed sold out. Occasionally, there can be a brief delay when the site hasn't quite caught up with the actual number of Groupons soldDuring this time, it may still look like the deal is available even though the maximum number of Groupons has already been sold. I'm so sorry for the disappointment, and I wish I had better news for you. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerCustomer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I'm sorry for any misunderstandingIt's
never our intention to mislead customers about the value of a deal.Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling itWhen setting our own prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi Tia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm very sorry to hear about your experience when trying to redeem your Groupons for the Six Ultrasonic Cavitation and Pressotherapy
SessionsI do see that Mallory *., one of our supervisors here at Groupon, is currently working on your issueAt this time, she has reached out to our Resolutions Team, who will be contacting the business to verify that the sessions for the second Groupon have not yet been redeemedOnce this has been verified, Mallory will be following up with you with a resolution.Thank you for your understanding and patiencePlease let us know if you have further questions.Regards, Brette *ManagerGroupon Customer Support

Hi Kevin,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Andi
*.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I've issued a full refund for your order in the form of Groupon bucks. I’ve also emailed you directly from *** via Ticket *** please reply to me there if you have any further questionsThank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Complaint: ***
I am rejecting this response because: I complained over a month ago In the meanwhile, groupons expiredI have lost value that I paid, and groupon would not respond in a timely mannergroupon specifically dragged this out so groupons would lose value Groupon refuses to work with customers until the customer files an official complaintGroupon lied about getting back with meI have been damaged by groupon's unethical behavior by intentionally dragging this out and not responding when they said they wouldAn ethical company does not force a customer to file a complaint with a 3rd party to do what it promised to do in the 1st place
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I want to apologize for the trouble
with your Groupon Goods purchase using the promotionWe do our best to ensure you're totally satisfied with your purchase, and I'm sorry we've let you down in this caseI just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Because the order's already been canceled, there's no need to return the item to usIf you need anything else, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:the amount requested for refund is $and email said the same. However, it is only refunded $and after emails/reply I got no respond from the groupon as usual. I request it to refund the rest of the owed amount 58.75-22=36.75 due to be refunded back to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: Per our privacy
policy we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the issue has already been resolved through the purchaser's account.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I'm very sorry for the trouble you encountered when trying to redeem
your Groupon with *** ***.I've checked your account and I can confirm that your refund processed successfully on 5/23/to your Paypal accountYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.It should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Again, my apologies for the inconvenienceIf you have any additional questions, please reply to my direct email to you, via ticket #***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer ***