Groupon, Inc.

Complaint: ***
I am rejecting this response because: Groupon's response did not solve the problem I am still unable to sign in on my mobile device.
Sincerely,
*** ***

Hi ***Thanks for reaching out to us through the Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that your product has not been deliveredPlease contact the merchant to obtain a status on the delivery of the productWe will not be
able to help you as this is a Final Sale and no refunds purchase, which is clearly mentioned in the Fine Print.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards,*** ***ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comOn the original screen where you made this purchase,
http://www.groupon.com/deals/allergy-test-1, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the relevant restrictions in question are listed as: "Complete your order onlineFrom your order confirmation email, download your test formTake your hair sample and post to the designated US or CA address found in your redemption instructions with your test form." "Completed using hair analysisCustomer is responsible for all costs associated with the carriage of hair sample to merchant's U.Sor Canadian processing unitPlease ensure the correct postage amount has been paid as merchant is not liable for any extra chargesAll fees charged in USD." I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)Please let me know if you have any other questions I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for any confusion.These
purchases were held for additional processing at the time you made both attemptsOne attempt succeeded and one failed minutes after your attemptsWhen a purchase fails to process or succeeds we notify you via email of it's statusOn some occasions purchases can take time to process as was the case here.Unfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.If you have any additional questions, please reply to me via the email I've sent directly to you (Ticket ***Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: you are missing the point You sold a product that you claimed to be sterling silver it is not It's fake I will get in touch with a lawyer and see if he will take my case
Sincerely,
Fawn ***

Hello ***I looked over your request and your account.I saw where you worked everything out with *** back on March 13th and received a full credit card refund for that purchase.Please reply to that email if you have any additional questions.Thank you,*** **ManagerGroupon Customer
Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: status of the refund for the
purchase of "DAV Lug LaYellow" rain boots from ***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it appears you were issued Groupon Bucks for the order in question on 6/1/You can check your Groupon Bucks
balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because: Scam artist all what you care about is quantity not quality that is why your stock is going down the drain I contacted the Ministry of tourism culture and sport to address the scandals that you and your partners are pulling on people
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We are only able to issue refunds to the
purchaser's account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hey Janette,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Megan Sand your Ticket # is ***.Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Megan will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund Or Exchange IssuesI'm sorry for
the trouble with the unauthorized purchase but glad that we were able to refund it and secure your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.The email is in regards to your complaint about you not
having received a refund for 4 Three Attraction Las Vegas Adult Passes that were purchased.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not satisfactory, but I am going to let it goThey offered dollars in Groupon rewards I will use that and delete my account and never use them again They lied and won't even meet me half way as to what they promised
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for the continued
frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We have refunded you for the two
cameras.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The
last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***Tell us why here

On checking the account the customer had a bad experience with the product she ordered, I have issued a refund and we have additionally offered inconvenience bucks to the account