Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: it appears the order in question has
already been exchanged for another Groupon deal on July 11th. I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help through the direct email we sent you.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:I have been continously ignored as to any resolve with this "owner" of flexion and his threats to me in the illegal recordings of our phone call I did spend the Groupon money because obviously I couldn't get real money nor could I get an apology from him nor would you tell me what the actual terms of this supposed warantee includeI was arguing the warrantee and you never showed me one word of an actual document as to what that term even me I was arguing the warrantee and you never showed me one word of an actual document as to what that term even meant Speak of me as bad as you want and if you really want I'll just not shop at Groupon and I'll take all my friends with me - The situation was not handled responsibly anyway you look at it but since you have to save face and since I actually went the extra mile to make it clear that I'm not going to be disrespected like that - I guess you have to find someway to discredit the things that I sayI guess being sworn to, lied to and completely disrespected by not only this response but the owner of your "partner" Flexion It's sad that you would let a merchant do so many horrible things to you one of your customers and yet you still consider them a partner of yours That's sad I would've been happy to except this agreement had you not gone and try to defile my name I'm public forum since you can't bear to defile your own or take responsibility Get all of your managers together and maybe have a meeting on how it's not OK to look the other way when one of your merchants is swearing at your customer hang up the phone on them and committing crimes! It is ludacrisAlways nice to have "partners" like that
Sincerely,
Lauren ***

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hi ***I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,*** *Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have emailed you return labels
Please return the products and we will be able to issue full refunds.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is ONLY satisfactory because I received my money back through the credit card dispute. It sounds like the company would not have refunded my money to me through this process
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The offer I was advertised is still not availableThe offered credit of $cannot be used to purchase that advertised GrouponGroupon still advertised an offer which you could not buy: a bait and switch.I reviewed their available local Groupons for Food & Drink and found none to be comparable
Sincerely,
*** ***

"Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:**Your Groupon has now been refunded!** * Refund issued to CC ending in *** * Most Groupons can be
cancelled within days, unless the Fine Print says otherwise * Allow up to business days for this to be reflected on your statement **This issue has been fully resolved.** * If you need more help with this issue, reply back* For help with other Groupon orders, visit www.groupon.com/support**How do you feel about the support you've received?** * [Good, I'm Satisfied](http://custsat.grouponinc.net/SurveyBounce/survey.php?t=44192496&a=&d...⇄ * [Bad, I'm Unsatisfied](http://custsat.grouponinc.net/SurveyBounce/survey.php?t=44192496&a=...⇄ --------------------------------------------------------------------------------...⇄ **Learn more** You can self-cancel Local Groupon vouchers within one day of purchaseGo [here] (www.groupon.com/faq#faqs:content-142) to learn howThanks, *** * Supervisor Groupon Customer Support"

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, we can't apologize enough for the multiple no call no shows for your scheduled in-home massagesGiven the
circumstances, we've gone ahead and put $into your Groupon Bucks account to use towards different dealsThis credit will be automatically applied to future applicable purchases and is immediately available to use (and doesn't have any expiration date)You can view your Groupon Bucks balance from groupon.com/mybucks.In regards to your password, we've gone ahead and sent you a password reset link to your email directlyThe link will only be valid for hours, so if you don't get to it in time, please let me know and we'll send you another so you can log in to your account and use your credit.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about not receiving payments, I’ve
provided more specific instructions in my direct email to you (Ticket ***)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the responseI understand now that the items should not have been bundled...got it, but due to the purse and wallet being refunded is proof that the ring and necklace were received since all in same boxThey need to find out who unpacked the box and issued refund to know the ring and necklace were there also or review video tape if they record their employees unpacking the boxesWe're talking about $not $And the Revdex.com should investigate those items because I feel I could have gotten better quality out of a gum ball machine than what groupon sent...hencebwhy items were returnedi know that they just check their system to try and find tracking which they cant cuz that return label wasnt used which is why they need to further investigate as I mentioned earlier...video or processed trans cuz those items were returned to themplease help me get my money backthere has to be something someone can doplease!

Complaint: ***
I am rejecting this response because: I reached out to the Hotel many times spoke to their Manager *** who advised me that they do not approve refunds or rescheduling because my payment never went to them and I paid Groupon which is why I keep getting the run around from Groupon, she even told me that Groupon always sends their customers to them for rescheduling and refunds knowing they cant do anything because they dont have any information since we book through Groupon and pay directly to Groupon so it makes no sense in calling them to resolve the issueI feel like Groupon just doesn't want to refund my money and for a natural disaster like Hurricane Harvey were I was literally not able to go is so unfortunate that they are not understandingTo be out of $being a single mom and a college student is very hardIm not going to stop until I get some kind of solution and "calling the hotel" is not one because I called their over times and they tell me the same thing every timeI even tried to put them on a conference call *** the Manager (from hotel) and *** the Manager from Groupon so that they can see whose telling the truth and *** hung up every timePlease help me with my issue.
Sincerely,
*** ***

Hi Armando,I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,Kelsey RManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I ordered the tickets on Friday, and let them know the next business day which was Monday I had an issue with them.They said prices lower when the show doesn't sell out. Well the show is not until June. If you read on *** which is what I should have done, there are a lot of complaints against Groupon. They take advantage of people all the time, and something should be done. My friend just told me she ordered a shower head from them, and found it the next week and *** for $less. Can they just move the tickets up?
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any confusion regarding this purchaseOn the deal page where you selected the dates we stated:"All reservations are nonrefundable, no cancellations allowed" and "Offer is not eligible for our promo codes or other discounts."Because we included this information on the deal page prior to purchase we cannot offer a refund for you on this reservationSince this purchase has been disputed with your financial institution you should work with them for any further assistance with this charge.If you have any additional questions, please reply to me via my direct email (Ticket ***).Thank you for your understanding.Regards,*** CManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, *** stated:"The "Apply Promo" button is separate from the purchase button and would not a have triggered a purchaseIf a code cannot be applied it would provide an error message upon the attemptIf you attempted to swipe the app closed it may have registered the button press on the confirmation button at the bottom of the app."Regarding your rejection: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I'm sorry again for the trouble, and we
appreciate your feedbackIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint:It looks like this has already been taken care of and your refund processed successfully on 07/to the
card ending in ***It should appear on your statement as a refund from Groupon, Inc.It can take up to business days for this transaction to reflect on your end, so don't worry if you don't see it right away. Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria
*ManagerGroupon Customer Support

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forthRegarding your complaint: I've just issued you a full refund
and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I apologize for the inconvenience you
experienced trying to redeem the 48-Hour Hop-On, Hop-Off Bus Pass with Twilight Tour for an Adult or Child from DC Trails Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support